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If you are experiencing a Direct X issue, please use the following steps to try and resolve this issue if you are using Windows 7.
1. Use the following link to update any old directx drivers: {LINK REMOVED}https://www.microsoft.com/en-us/download/details.aspx?id=36805
2. Select your language
3. Click download
4. Select the correct operating system (x86 or x64).
5. If the install failed to launch please make sure you have windows update service running: {LINK REMOVED}https://support.microsoft.com/en-us/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version
If this issue still persists please contact us at support@telltale.com or using the link below.
{LINK REMOVED}https://support.telltalegames.com/hc/en-us/requests/new
Thank you,
- Telltale Games Customer Service