Screen freezes when we start Ep 2 in game 2

[Felixx]

We are using an iMac and we have more than the minimum requirements

We will try reducing the screen resolution now

[76561198403482749]

We are sorry to hear that your system freezes on Episode Two. We suggest the following troubleshooting steps.Some of them you may have already tried, but I have included the full list for you:

1) Update the drivers for your graphics card.
2) Restart your system.
3) Unplug your gamepad and all other USB devices other than keyboard/mouse. Plug in your headphones to the audio out jack.
4) Verify your cache through Steam: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
5) Run the game as admin.
6) Run the game in compatibility mode. Right click on the game’s icon, click Properties, and click the Compatibility tab.
7) Reinstall the game.

If you are still unable to play after trying these steps. Please contact us at [e-mail].

-Telltale Customer Support