DirectX Error

[FROST]

It says "The parameter is incorrect."
Anyone had a same problem?

Edit:

I got it fixed now, you can find the ways to solve it is on comments.
If you are got a problem after installing an update, you should post it here and TTG_CS may be reply you.

[treygolinik]

Yes. I already wrote to the support team. Can be help.

[76561198403482749]

Hello,

We're very sorry to hear you are experiencing a Direct X issue, please use the following steps to try and resolve this issue if you are using Windows 7.

1. Use the following link to update any old directx drivers: {LINK REMOVED}https://www.microsoft.com/en-us/download/details.aspx?id=36805
2. Select your language
3. Click download
4. Select the correct operating system (x86 or x64).
5. If the install failed to launch please make sure you have windows update service running: {LINK REMOVED}https://support.microsoft.com/en-us/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version

If this issue still persists please contact us at [e-mail].

Thank you,
- Telltale Games Customer Service

[Virumyu]

I have the same problem. Please tell if you get a response, @Namli!

[FROST]

Originally posted by TTG_CustomerService:

Hello,

We're very sorry to hear you are experiencing a Direct X issue, please use the following steps to try and resolve this issue if you are using Windows 7.

1. Use the following link to update any old directx drivers: https://www.microsoft.com/en-us/download/details.aspx?id=36805
2. Select your language
3. Click download
4. Select the correct operating system (x86 or x64).
5. If the install failed to launch please make sure you have windows update service running: https://support.microsoft.com/en-us/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version

If this issue still persists please contact us at [e-mail].

Thank you,
- Telltale Games Customer Service

These should solve the problem.

[treygolinik]

@Virumya
They answered me, yes. They sent me that leadership that is above. It helped me, so try it.

[Virumyu]

Oh well, I tried that, and it didn't work for me :/

[76561198403482749]

@Virumya,

We're very sorry to see you continuing to have this issue. Can you send us a DxDiag? Here are the steps to create a DxDiag Report.

1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
2. In the 'Run' command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
3. Click on 'Save all Information.'
4. Save the information to your Desktop, keep the file name as is.
5. Attach the file to your next response.

Please also take screenshots showing where the game is installed. Additionally, please go here:
C:\Users\%USERS%\Documents\Telltale Games\

Open the Minecraft: Story Mode - Season Two folder located here and take screenshots of its contents.

With this information we will be able to assist you further.

If you are still experiencing this issue or any other issue please feel free to submit a ticket at [e-mail].

Thank you,
- Telltale Games Customer Service

[XYöвый Кот]

Originally posted by TTG_CustomerService:

Hello,

We're very sorry to hear you are experiencing a Direct X issue, please use the following steps to try and resolve this issue if you are using Windows 7.

1. Use the following link to update any old directx drivers: https://www.microsoft.com/en-us/download/details.aspx?id=36805
2. Select your language
3. Click download
4. Select the correct operating system (x86 or x64).
5. If the install failed to launch please make sure you have windows update service running: https://support.microsoft.com/en-us/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version

If this issue still persists please contact us at [e-mail].

Thank you,
- Telltale Games Customer Service

After this I have another DirectX Error: 0x887A0004 (Unknown error). dxcpl helps me, but the game doesn't work well.

[Shhmøel.]

Originally posted by MJ M I L L E R:

Originally posted by TTG_CustomerService:

Hello,

We're very sorry to hear you are experiencing a Direct X issue, please use the following steps to try and resolve this issue if you are using Windows 7.

1. Use the following link to update any old directx drivers: https://www.microsoft.com/en-us/download/details.aspx?id=36805
2. Select your language
3. Click download
4. Select the correct operating system (x86 or x64).
5. If the install failed to launch please make sure you have windows update service running: https://support.microsoft.com/en-us/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version

If this issue still persists please contact us at [e-mail].

Thank you,
- Telltale Games Customer Service

After this I have another DirectX Error: 0x887A0004 (Unknown error). dxcpl helps me, but the game doesn't work well.

Hi, any word on mac? I purchased it but it wont let me install (invalid Platform)

[Virumyu]

@TTG_CustomerService Okay I'll send a ticket thx for the instructions!

[Trytomiss2]

did it work for win 8 too?
i got the error massage from directx too but wont play.. halp.. anything that can cure this..

[Загуститель]

Originally posted by TTG_CustomerService:

Hello,

We're very sorry to hear you are experiencing a Direct X issue, please use the following steps to try and resolve this issue if you are using Windows 7.

1. Use the following link to update any old directx drivers: https://www.microsoft.com/en-us/download/details.aspx?id=36805
2. Select your language
3. Click download
4. Select the correct operating system (x86 or x64).
5. If the install failed to launch please make sure you have windows update service running: https://support.microsoft.com/en-us/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version

If this issue still persists please contact us at [e-mail].

Thank you,
- Telltale Games Customer Service

Hi.

I have problem with game.
After i launch the game, i see message "Directx error"

Please help me to solve it.

I atach screenshot and DxDiag report..
Here below link where files uploaded.
https://www.dropbox.com/sh/46ezm5rd265i1fx/AAADoriLNKbIk4yKws0CZL7ta?dl=0

[DEVIL]

Originally posted by TTG_CustomerService:

@Virumya,

We're very sorry to see you continuing to have this issue. Can you send us a DxDiag? Here are the steps to create a DxDiag Report.

1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
2. In the 'Run' command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
3. Click on 'Save all Information.'
4. Save the information to your Desktop, keep the file name as is.
5. Attach the file to your next response.

Please also take screenshots showing where the game is installed. Additionally, please go here:
C:\Users\%USERS%\Documents\Telltale Games\

Open the Minecraft: Story Mode - Season Two folder located here and take screenshots of its contents.

With this information we will be able to assist you further.

If you are still experiencing this issue or any other issue please feel free to submit a ticket at [e-mail].

Thank you,
- Telltale Games Customer Service

please help me i do everything in my computer i deletet direct x more than 5 times and reinstall it but not works...

and the files...=>


https://www.dropbox.com/s/oz60gjzo9x07u9u/DxDiag.txt?dl=0
https://www.dropbox.com/s/cgtyr45xwoyuz9r/ss%201.png?dl=0



the error is"the parameter is incorrect"

[kawion]

For Me, It Says "The Specified Device Interface Or Feature Level Is Not Supported On This System". Even though Season 1 Could Run Please Help

[Astor]

It says the parameter is incorrect and I tried everything and nothing happens, still.