Game is constantly crashing, please help

[Shwanky]

I’ve tried multiple things to fix my Yakuza 0 game crashes. The things that haven’t worked:

sfc /scannow, no corrupted files found

DISM /online /cleanup-image /restorehealth

Doing a clean boot

Uninstalling and reinstalling my .net framework

There were no windows updates required

Windows Memory Diagnostic Tool did nothing

Uninstalling and reinstalling yakuza 0 did not work

Changing the maxFPS in the .ini files to 60 did not work

Running yakuza 0 as admin didn’t work

Changing task priority didn’t work

I own a Samsung 730QDA laptop with an intel i7-116567 processor, intel iris xe graphics, 16 gigs of ram. I went into Event Viewer and found the crash log, this was the information provided:

Faulting application name: Yakuza0.exe, version: 0.0.0.0, time stamp: 0x5c89289b

Faulting module name: d3d11.dll, version: 10.0.22621.2506, time stamp: 0xf2ce1d59

Exception code: 0xc0000005

Fault offset: 0x00000000001137ba

Faulting process id: 0x0x50D4

Faulting application start time: 0x0x1DA3367A9F0E76D

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Yakuza 0\media\Yakuza0.exe

Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll

Report Id: fa22000d-808e-40e7-b5c0-0e2887470be9

Faulting package full name:

Faulting package-relative application ID:

Log name: Application

Source: Application Error

Event ID: 1000

Level: Error

Task Category: Application Crashing Events

I just have no idea what else to do, I’m not super knowledgeable or savvy so I have no idea what the issue is.

[Unaimed Player]

These games have problems with laptops. They run fine on some, but crash on most.
If the game crashes only during cutscenes, then you can at least try to skip the cutscene as fast as possible and watch it on youtube. If the game crashes during gameplay, I'm afraid there is nothing you can do.

Your crash log sais that something is wrong with directx. You can try reinstalling directx11.
Don't forget to restart (not shut down) your pc after reinstalling directx.
Restart because your laptop most likely goes into hibernation when you click on shut down. It helps the pc to boot faster.
This being said, have you even restarted your pc since this issue has happened? Maybe if you updated your drivers and didn't restart afterwards this could be the reason for the crashes (quite unlikely in this case though, but worth a try).


In the end you can always send the crash log to Sega support and hope that they can help you. The past has shown though that laptop users only in a few instances could find a way to make the Yakuza games run properly.

[Lar Dass]

everything said above is completely wrong, 100%ed yakuza 0 on 940mx laptop over 160 hours, zero crashes

[Botan]

Try follow the description listed in the video such as disabling RC6 & virtualization if possible. If still crashing, try downgrading intel graphics driver
https://www.youtube.com/watch?v=Ko8QFvLbKTM
The ps3 based Yakuza games are known to be broken when using intel graphics