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The way I fixed it was to open Steam - Settings - Controller - General Controller Setting
Once in the menus, I had to uncheck EVERYTHING except for Generic Gamepad Configuration Support. With ANY of the other options check, left also would not function for me, along with some of the buttons.
This is a really stupid fix, but it is what worked for me. Hope it helps you if you are still trying to play!
Launching the game through big picture mode - > game settings -> controller options -> set the Steam forced pre-input to "Forced Off"
Fixed my issue
now I can press up in D-Pad to Say Good Job to my partner and also down in D-Pad to ask for 'Switch'
it makes a hell of difference for game experience and an annoying glitch ( not any one's fault but kinda of everyone's fault except our players'