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You must have the current version of the game installed 2.13.0
And it must be the official version of the game.
Or
your ISP may be blocking access to UDP ports.
This is resolved:
1) Opening UDP ports (9934);
2) Checking the connection via VPN;
3) DNS prescription;
4) Disabling software that can block partially / completely - access to the Internet.
If it is not possible to solve the problem on your own, contact your Internet provider for support.