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https://i.redd.it/ic8z9ki78ig51.png
I found this image on reddit from someone else who has this same issue.
Is this what it looks for you guys too?
https://support.bandainamcoent.com/hc/en-us
You guys should probably send a support ticket too with your dxdiag file attached.
Here is how to get your dxdiag file
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
I hope they fix this issue after seeing there are people who are unable to even launch the game.
They told me to install the latest graphics card driver and to log out of Steam and relog in and try launching the game again.
I tried both things and it still doesn't work. It still gives me the same error.
You should try contacting Bandai Namco through their technical support request form and letting them know that you have this problem.
If more and more people ask them for their help about this, they might fix it soon.
Go to this website
and click on submit a request at the top.
You might need to make an account.
They will ask you to attach them a dxdiag file.
To generate one, look at this and follow the instructions.
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe