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Unfortunately a lot of issues like this one are/have been common with very little support efforts. I have found a large amount are Easy Anti-Cheat related one way or another.But that still leaves a large amount of issues to dive headfirst into.
If you are up for it, I'll do some more researching on the app over next two days and put together a simple batch script file to collect some small info I'd need from your machine to try and help point you in the right direction.
At least we might get a chance to see the start of a support community in this effect.