Prodigy Tactics

Prodigy Tactics

Julien Aug 21, 2018 @ 12:54pm
Kickstarter refund
I don't know if devs lok at this forum, but since they aren't answer anywere else...
May I have a refund of my pledge please ?
Already 4 years, annonced on switch, early acces on steam, but still nothing in my mailbox.
I'm not interested in this game anymore.
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Showing 1-8 of 8 comments
I can't speak for the Devs, but I do understand that Kickstarter is a one-way street. By giving them money, you are officially pretty much at the mercy of whatever comes out - there are no refunds. That being said, I think if you really want to go about doing it, the best way to go would be by contacting Hanakai studios. But like I said, the whole point of the Kickstarter fund is that you give money and have no garuntee of any product.

You should try the game - its a hoot!

I hope you get what you are looking for.

*Best wishes and huggles*

SNUGGLES
Ooboo Sep 5, 2018 @ 3:31pm 
Julien,

I am also a mad KS backer that spent a LOT to back this game, only to have them fail to deliver their promises, sell their IP without fulfilling, and the buyer did not do their due diligence and/or dioes not care.

I have asked here nicely for help contacting the KS team to get a refund, and was denied any meaningful help.

At that point, I posted a negative review of the product, having played since alpha.

My review is now the most helpful review of this game period.

The developers tried to respond to the review to limit the damage, but it is hammering them and rightly so. I suggest you follow suit. This kind of behavior and biusiness practice should not be suported and financially rewarded.
Ooboo - I know you're not a troll - like you've said, you supported KS and been here since Alpha (like myself). But I have to ask, and I mean no disrespect or offense to you in anyway - do you really think this game deserves a negative review? I mean, I get you're angry, but are you giving this game a negative review because you are angry, or because you actually dislike the product? Don't get me wrong, I was hyped up about the KS version too, but I actually LOVE the game - its still obviously being worked on as a beta, but I just think that since the money isn't gonna come back, maybe you can make changes to the game that you think would be for the better if you don't like it. So far the dev repping the game (BluNectarine) has listened to all our feedback and has really made significant changes (as I'm sure you're aware having played from Alpha - I know I no longer recognize the game from the original alpha, but thats a good thing). I think, and again, nothing but respect for you, but its my opinion that you could do alot of good with helping the beta form into the game that YOU want it to be.

Again, don't take this the wrong way, I'm not flaming you or anything, and I totally respect the fact that you're upset - who wouldn't be? - but I just think maybe if you concetrated on what you can do instead of concentrating on what can't be changed... maybe you would get more out of the game, and even enjoy it!

I hope this all makes sense. If you want to talk more about this one on one, just request me as a buddy, and I'd love to chat with you about what I want from the game and what you want from it, and maybe how we can get to making the changes that we want to do that.

YOUR COMMORADE AT ARMS,
***GENERAL** Snuggles
Psylisa Sep 28, 2018 @ 11:03am 
Originally posted by Ooboo:
Julien,

I am also a mad KS backer that spent a LOT to back this game, only to have them fail to deliver their promises, sell their IP without fulfilling, and the buyer did not do their due diligence and/or dioes not care.

I have asked here nicely for help contacting the KS team to get a refund, and was denied any meaningful help.

At that point, I posted a negative review of the product, having played since alpha.

My review is now the most helpful review of this game period.

The developers tried to respond to the review to limit the damage, but it is hammering them and rightly so. I suggest you follow suit. This kind of behavior and biusiness practice should not be suported and financially rewarded.
I have to say... welcome to Kickstarter? TONS of projects on Kickstarter never get fulfilled. Some even go on to have MULTIPLE Kickstarter campaigns, and I'm not just talking about small fry games, either. Mighty No. 9 comes quickly to mind, and it generated MILLIONS of dollars and yet Inafune needed a second Kickstarter to fully fund the project. The result? Very lackluster. Or you can go check out Star Citizen if you want another high profile example.

Sorry to be the bearer of bad news, but when you give money to Kickstarter - you GIVE. You don't "invest" and you don't "buy". It's basically donated money.

You are right about the buyer not doing their due diligence - but in this case, you have the buyer identified incorrectly - YOU are the buyer who didn't do their due diligence on what Kickstarter is and how it works.

They are right to deny your refund. You didn't make a pre-order. You made a donation.

Originally posted by Ooboo:
At that point, I posted a negative review of the product
And that's not an actual review. That's a revenge review.

Originally posted by Ooboo:
I suggest you follow suit.
Why would I follow suit when I know what Kickstarter is and how it works? Encouraging people to post fake reviews is pretty bad form.

Originally posted by Ooboo:
My review is now the most helpful review of this game period.
Because the counter only counts up when someone clicks "Helpful". It doesn't decrement or even show how many people click on "Unhelpful". You could very well have 100 votes in Helpful, and 10,000 in Unhelpful, and you'd have the same results.
Last edited by Psylisa; Sep 28, 2018 @ 11:04am
BluNectarine  [developer] Sep 28, 2018 @ 2:08pm 
If any of Kickstarter backers would like to talk about the project please send mail directly to Hanakai Studio's founder Jean Bey at jbey@hanakai-studio.com

Best,
FE BluNectarine
Originally posted by Psylisa:
Sorry to be the bearer of bad news, but when you give money to Kickstarter - you GIVE. You don't "invest" and you don't "buy". It's basically donated money.

...

They are right to deny your refund. You didn't make a pre-order. You made a donation.
That's really just wrong. It is an investment. You give them money in exchange for dividends in their product; not an ongoing percentage of their profits, but a share of their work, usually in the form of a copy of the game (+ extras) and/or recognition for your contribution in all copies of the final product they distribute thereafter.

There is a lower standard in terms of delivering on their promises, in that impractical promises may need to be broken or adjusted, as development progresses. But, ultimately, when they make a promise that is practical to fulfil, and they choose not to, that is fraud. If they have fully developed a game and elect not to give you the copy that they promised you when you invested, then this a clear-cut case of fraud. Steam keys are very easy to create and distribute, so they have no practical excuses for not delivering the game.

The view that kickstarter investments are purely donations is a deeply problematic one. It suggests that the only purpose of the kickstarter pages and donation tiers is to dupe people out of money that developers have no obligation to use as advertised. That is, it's 100% OK for a kickstarter campaign to grab as much money as they can, and then run off with the money.

Originally posted by Psylisa:
Originally posted by Ooboo:
At that point, I posted a negative review of the product
And that's not an actual review. That's a revenge review.

Originally posted by Ooboo:
I suggest you follow suit.
Why would I follow suit when I know what Kickstarter is and how it works? Encouraging people to post fake reviews is pretty bad form.
It's not a review, it's a recommendation, and I see nothing wrong with what he did. Ooboo followed all the instructions. When the form asked, "Do you recommend the game to others?", they answered honestly. They then proceeded to explain why they do not recommend the game to others honestly, again, following the form's instructions.

Hosting recommendations instead of reviews is, in my opinion, one of the really great things about Steam. Reviews have extra requirements, most notably, some illusion of objectivity and a narrow focus on the game itself, but these recommendations don't.

Recommendations more directly answer the question, "Will I or won't I regret my purchase?". That's what I really want to know. I only care about whether the game is "good" or "bad" (whatever that means) in the hope that it will answer the previous question. And yes, there are plenty of times where I regret purchasing "good" games, or don't regret purchasing "bad" games.

Ooboo's recommendation tells me that the developers are not particularly trustworthy, and informs me of their failure to honour their promises. It's not a deal-breaker, but it's valuable information to me, as supporting a lousy developer (in general; I don't mean the developer is necessarily lousy) is one reason why I might regret buying a game.

If you do want to read reviews and not recommendations, there are a number of websites that review popular games.

Peace.
Last edited by cheep crybabby hatter; Sep 28, 2018 @ 11:37pm
Buruko Mar 29, 2020 @ 4:42pm 
Thread necromancy. Thanks for a new email address to send too. It's funny how they never bounce so the lights are on somewhere!

As for Kickstarter is not a donation, it is a pledge made at some level for usually a reward in return. Kickstarter isn't going to give you the item but the Project creator is still on the hook for handling their legal obligations and fulfillment. If they would come forward and fess up or update Backers on their standing that would be one thing but they have slinked away in the dark and said nothing..
Railuge Oct 26, 2024 @ 11:45am 
All i really want is the figures they had promised.
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