Having Issues? Try these first!

[Rebel iscottnoidea]

Some steps to try before submitting an issue, that have worked for other players are below!

(I will update this as we come across more issue fixes)

Verify Integrity of Game Files

1. From your Steam games library, right-click Battlezone: Combat Commander
2. Select 'Properties'
3. On the window that appears, go to the 'Local Files' tab
4. Click 'Verify Integrity of Game File' This may take several minutes, and may also re-download any missing/damaged files
5. Run the game to check if issues persist

Re-install the game

Some players have found that uninstalling the game, and then installing it again has fixed issues when the above step hasn't.
1. From your Steam games library, right-click Battlezone: Combat Commander
2. Select 'Uninstall'
3. Once complete return to the store page
4. Click 'play' and the game should download
5. Run the game to check if issues persist

Allowing the Game in Antivirus

There may be cases of antivirus software falsely flagging the game and preventing either launching or blocking some files. Updating your antivirus and its definitions will usually help.

If the issue persists, to prevent this you should allow the game in your antivirus software. This is different for each antivirus software, so is better to search for depending on what you use. Although Steam has a guide for some here

Change Startup Resolution

Changing the startup resolution to match your monitor's resolution may in some cases prevent start-up issues.
1. Locate the 'launch' file in 'C:\Users\your_username\Documents\My Games\Battlezone Combat Commander'
2. Open 'launch' in Notepad
3. Change the resolution setting to match your main monitor's resolution. It looks like the following:

'resolution = 3840x2160'
4. Save the file and open the game

Update Windows

Some earlier versions of Windows 7 (potentially 8 and 10 too) if not updated, may not run the game. Please make sure to update to the latest version for your OS.

DirectX 11 failed to start / Immediate crash on startup

Solution: Ensure this update is installed:
• Win7 32bit https://www.microsoft.com/en-us/download/details.aspx?id=26767
• Win7 64bit https://www.microsoft.com/en-us/download/details.aspx?id=26764
• KB: https://support.microsoft.com/en-us/help/2533623/microsoft-security-advisory-insecure-library-loading-could-allow-remot

Problem: Frame rate issues in 4K
Solution: Ensure that the graphics drivers are up to date.

Alt Tab Issue Fixes

A temporary fix for the Alt-Tab issue that prevents the game from being accesible afterwards.

Steps:
- Head to (Your Drive):\Program Files (x86)\Steam\steamapps\common\BZ2R\
- Right click Battlezone2 and click properties (Make sure its the .exe and not the .lib, you can see this on the tab that opened)
- Go to the "Compatibility" tab
- Check the "Run this program in compatibility mode for:" checkbox
- Select either Windows 8 or Windows 7.

[Houligan]

The VS2015 redistributable is failing to install.
Is there a way to bypass the first time setup?

[Hexed]

引用自 Houligan：

The VS2015 redistributable is failing to install.
Is there a way to bypass the first time setup?

Check that you dont have a corrupted version floating around somewhere.

[Lt Todd]

I'm running win7, Intel(R) Core (TM) i7 CPU M620 @2.67GHz, Geforce GTX 260M, DirectX11, 6g in ram. I still can't get it to work everything is up to date also.

[Siberian GRemlin]

Why many fields prints extra latin characters (french, german) incorrectly (like number sign)? Looks like game cutting half of byte of symbols in text, but for what?! Otherwise button captions works fine. Can you fix it?
Screenshots: https://imgur.com/a/hhHFV

[REVOEMAG]

just for fun, can someone with startup problems try installing this and see if it helps:

https://www.microsoft.com/en-us/download/details.aspx?id=34429

[Siberian GRemlin]

引用自 Siberian GRemlin：

Why many fields prints extra latin characters (french, german) incorrectly (like number sign)? Looks like game cutting half of byte of symbols in text, but for what?! Otherwise button captions works fine. Can you fix it?
Screenshots: https://imgur.com/a/hhHFV

I researched "localization_table.csv" file and now I have one idea.
Looks like this problem cause only when print function called not from .cfg files, because string IDs that displays fine mentioned only in .cfg files and strings that displays incorrect mentioned only in .exe, like "ShellError" and "CommandPanel" groups of strings. Please fix it by using normal textout function in everywere in game.

[Skarbrand]

引用自 REVOEMAG：

just for fun, can someone with startup problems try installing this and see if it helps:

https://www.microsoft.com/en-us/download/details.aspx?id=34429

I installed the DX9 End User Runtime to no effect, still gives the 'failed to start DX11 message'. (I WAS getting the instant crash without game files being created pre-patch.)

[REVOEMAG]

引用自 AFTERNOONOF #DRAMA：

引用自 REVOEMAG：

just for fun, can someone with startup problems try installing this and see if it helps:

https://www.microsoft.com/en-us/download/details.aspx?id=34429

I installed the DX9 End User Runtime to no effect, still gives the 'failed to start DX11 message'. (I WAS getting the instant crash without game files being created pre-patch.)

I'm looking for people that can test a fix for this problem, can you upload a .log file and a note with your email to the dropbox above.

[zaggyNL]

My PC tends to freeze with an audio loop after between 15m and 30m of playing, not sure what causes this.
I've tried reverting any overclocks but I haven't seen this in other games yet.

[Skarbrand]

Alright, log file, dxdiag and note with my relevant information has been uploaded to the specified drop box

[REVOEMAG]

引用自 AFTERNOONOF #DRAMA：

Alright, log file, dxdiag and note with my relevant information has been uploaded to the specified drop box

Thanks Mr Drama, I emailed you a link to a test build, please run it and send me new logs asap.

[REVOEMAG]

If anyone is having this crash on startup, Please install KB2533623 for Windows 7 and try again.

Win7 32bit https://www.microsoft.com/en-us/download/details.aspx?id=26767

Win7 64bit https://www.microsoft.com/en-us/download/details.aspx?id=26764

KB: https://support.microsoft.com/en-us/help/2533623/microsoft-security-advisory-insecure-library-loading-could-allow-remot

[Houligan]

It looks like when the VS Redistributable was installing it created two processes.
Killing one of them allowed the step to continue.

[Rocket3497]

Still encountering a bug where i go to exit bzcc or it gets minimized by another program and i get a black screen that i can't get out of, it isn't a bz crash so it doesn't generate a log of any kind.

[The Repoman]

引用自 Z28：

I'm having trouble joining online games. I usually receive a 'timed out' message. I have only successfully joined one game, although I am able to host a game. Does this game use the original's 17770-17771 ports? Are there additional ports that need opening?

Thanks!

Having the same problem, I was able to join a few games but it just stopped working and nothing that I do seems to help.