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If that's your target audience, it's fine. But there are various parts of NA that don't get good ping to anything farther than Western EU. Generally, having at least one NA and one EU server helps to keep things more playable.
People living in Central/Western Europe get around 90-100 ping to the same servers.
Getting 100 or 130 ping hardly makes much difference. Beyond the point of 200 ping isn't even worth discussing. Now, getting something like 5-20 ping compared to 60-70 is where the real difference lies.
Same goes vice versa - if you're getting 130 to an East EU server, you'd be getting around 100 ping if were West EU, so that's hardly a difference.
Therefore I think the complaint is invalid as this is an MMORPG and not an FPS or any competitive game that requires everything to be top-notch and precise. An MMORPG can easily be played with 130 ping.
What's more, Lord of the Rings Online has servers ONLY in NA, despite that some servers are dedicated to European players and contain "EU" in their name tag. They are still located somewhere in North America. Therefore playing LOTRO from Europe is a real pain in the neck.
I could go and complain just the same way you are that I wish LOTRO had actual EU servers, physically located on the European continent, but that's not happening as despite how popular the game is and how big the LOTR franchise is, the game is literally on life support and they hardly even support their current servers, which are constantly suffering from connectivity issues.
Now imagine this game - ArcFall - some small indie game, which compared to LOTRO are like a boulder and a grain of sand and answer yourself why the servers are located where they currently are and will they expand... probably if the game expands.
Needs to be some better place to post on where the servers are located and that there will be lag and ping issues. I do understand that this is a small company making a game. The post OP has a valid point.
Lag for US players!!!!