[SOLVED] I'm unable to buy chapter 5 or the complete edition because I already own chapters 2 - 4

[CaramelizedGPU]

Hello,

I bought chapters 2 - 4 last summer and played most of the game. I REALLY enjoyed it, but I became busy during the next few months with studying and did not buy chapter 5.

Now, I want to buy chapter 5 and replay the entire game from chapter 1, but I can't buy chapter 5 separately because it is no longer available in the store and I can't buy the complete edition because when I try, Steam says that I already have the game and only gives me the option to buy it as a gift.

But I don't have the game, not the full game, at least.

Does anyone know what I can do?

Thank you for any and all answers! :)

EDIT:

I think one option would be to delete the game from my account and buy it again, but I am leaving this as a last resort; maybe there is another solution.

UPDATE:

I made a mistake; it looks like I already received chapter 5 for free because I already owned the previous chapters. The only problem was it was not appearing among the DLC, but when I played the game, I was able to get to ch 5.

I'll mark this as solved.

[Arduous Wolf]

I'm in a similar situation.

I never brought the game but did play through chapter one.

Now the full edition is on sale and I would love to purchase it, however the store page states I already own it.

If I try to download it, the download completes instantly. If I try to run the game it says I'm missing the executable.

[ROBsLab]

Would getting someone to gift it to you work? Or would that say the same to them (that you already own it)?

I am not sure if deleting the game from your library would work to allow you to repurchase the game, but I would consider that a last resort (or search to see if it helped anyone else with any other game).

The only suggestion I can think of is to contact Steam and see if they have anything to say that would help you.

ROBsLab :-).

[SlayingKyle]

I have the same issue as above and uninstalling it does not work.

[CaramelizedGPU]

Originally posted by shugodofsunlight:

I have the same issue as above and uninstalling it does not work.

One option would be to delete the game from my account and buy it again, but I am leaving this as a last resort; maybe there is another solution.

[Dmitry]

Do you already own the full game? The only thing I can think of is that it upgraded you to the complete edition. If not, good luck sorting this all out. It's a bummer when steam goofs.

[h13.Bishop]

Deleting game from account works fine.

[~Boomstick~]

I'm in the same situation, Played it when they had episode 1 free and now when i go to buy the complete package says i already own the game which is clearly a load of bs

Do what h13 says and it works. Gotta go into the View licenses and product keys in your account.

[@R+5]

i also had the same problem.

two years ago it wasnt possible to remove games from the account, but at some point valve solved this and the process is very simple:

in the steam client, you click in
1 "help" -> "steam support"
2 "games"
3 click in "search" and write the name of the game.
4 click "I want to remove this game from my account permanently"
5 confirm that you want to do that, and you arent confused about trying to start a refund process.
6 thats it

failytechpostsDOTcom/how-to-delete-steam-account/

[~Boomstick~]

Originally posted by @R+5:

i also had the same problem.

two years ago it wasnt possible to remove games from the account, but at some point valve solved this and the process is very simple:

in the steam client, you click in
1 "help" -> "steam support"
2 "games"
3 click in "search" and write the name of the game.
4 click "I want to remove this game from my account permanently"
5 confirm that you want to do that, and you arent confused about trying to start a refund process.
6 thats it

failytechpostsDOTcom/how-to-delete-steam-account/

Even better go to your account details and go into the View licenses and product keys and then delete.

[Planet_Chris]

The problem only occurs when you have the first episode?

[~Boomstick~]

Originally posted by Chris76de:

The problem only occurs when you have the first episode?

It was for me.

[Patschge]

https://steamcommunity.com/games/622650/announcements/detail/1685924658749598139

maybe it was a problem with this stuff?

[Planet_Chris]

Originally posted by ~Boomstick~:

Originally posted by Chris76de:

The problem only occurs when you have the first episode?

It was for me.

I just saw in the reviews, that some people seem to have these problems and I didn't want to open a new threat, so I asked here. :)

But thanks for your answer - so I think, I'll wait.

[~Boomstick~]

Originally posted by Chris76de:

Originally posted by ~Boomstick~:

It was for me.

I just saw in the reviews, that some people seem to have these problems and I didn't want to open a new threat, so I asked here. :)

But thanks for your answer - so I think, I'll wait.

Wait for what.. for them to fix it?

you can basically do that yourself.

[Planet_Chris]

Originally posted by ~Boomstick~:

Originally posted by Chris76de:

I just saw in the reviews, that some people seem to have these problems and I didn't want to open a new threat, so I asked here. :)

But thanks for your answer - so I think, I'll wait.

Wait for what.. for them to fix it?

you can basically do that yourself.

Just bought it - and luckily I don't have any problems.

But, it's true that I could fix it myself - but to be honest: I'm mostly too lazy. ;)