Customer RAM incompatible

[Krobbox]

Hi guys. Basically a customer sent me his PC, a diagnose and fix job and the motherboard needed to be replaced. I replaced it with the exact same one. Easy job. Except the customer had 3 RAM sticks, 1x 4gb value and 2x 2gb value, yet it says I can't have all 3 on the motherboard at once? I can place the 2x 2gb but then cannot add the 4gb as it's only compatible with another 4gb stick? It won't let me add any RAM that isn't the customers so I'm kind of stuck on what to do. :( Anyone else had this problem?

[白ごはん]

Me too.
After removing the RAM, I can not reinstall it on the motherboard.

[SeñorKungPowFurBurgerLicker]

had the same issue to

[RavisherDan]

I'm having a similar issue; I'm trying to install more than one RAM stick for this order, but the computer won't except more than one at a time. I tried matching the type I put in, but for some reason it says ALL the RAM sticks are incompatible with the motherboard.

[HardcoreCasual]

Same here. I've had orders to upgrade the ram on the computer, but it won't let there be more then one stick of ram.

[Origin_Alpha_43]

Same for me, just need to replace all the customer's part and the rams, one 4GB & two 2GB aren't compatible. Says needs to be place with another ram of same GB amount. i can put both 2GB together but not the 4GB with a 2GB ram.
it's the brucevancleefe computer "Void! Desolation! Emptiness!"

[trevor_the_geek]

Similar issue. Customer needed to replace a motherboard, but the RAM sticks they had were 2 different types so I can't reinstall them and complete the order. Same mission as alpha.

[ZK]

anyone work out what to do?

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

I don't know why they would send customer's computers with ram configuration like this, because it won't go back together.

But I know why it's causing you the errors or saying it won't go together, it's because all ram sticks must be exactly matching now or you can't install them in a machine, in PCBS. That means exactly the same manufacturer, same speed, same model # and same capacity.

I guess you could buy other ram from the store that matches and put that in and you could complete it that way. But, that drives up the cost of the job and it's just supposed to be just a motherboard replacement and you shouldn't have to be buying ram for it.

So there's one way to complete it.. but it is a bug that it happens in the first place.

EDIT: I was just thinking.. is this a very old playthrough from before the change to ram requirements? Have you restarted the playthrough recently with the recent patches yet? Maybe you built a custom computer for someone (build a computer job) and then you installed mismatched ram in it a while back (before the ram change) and then later they send you the same computer back for repairs with a broken motherboard. That's the only way I can think of that you would get a job like this delivered to you in that state. Because all new jobs you get today should all come with matching ram.

You should also be prepared to wipe your saves and start over with each patch where we get significant changes to the game (like ram requirements patch, or water cooling patch, or overclocking patch) to prevent things like this from happening.

[Metallos]

Originally posted by Impending Rentacle Tape:

You should also be prepared to wipe your saves and start over with each patch where we get significant changes to the game (like ram requirements patch, or water cooling patch, or overclocking patch) to prevent things like this from happening.

True, remember the game is in early acess state (buyable pre-beta) so we have to expect to start completely over from time to time.
Mostly small changes doesn't matter if you're playing regulary but if you take a several month old save you could get huge problems.

Another way was done at "Gold Rush: The Game", there was a huge change in game mechanics and a new season was introduced, season 1 kept in "legacy state", to use new game mechanics you had to advance to season 2 (world resetted, you had the option to keep money and gold), new games are direct season 2.
But this wouldn't work well in this game because you have a linear progress (leveling, unlocking parts).