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GARASHTA Jan 18, 2021 @ 11:46pm
Can't finish diagnose and repair job. Bug?
I have a diagnose and repair job. I diagnosed that the ram was broken, and swapped it for an identical and brand new one. However, I still keep the "diagnose problem" showing as uncompleted. I notice, after much tinkering, that the BIOS shows the ram running at a lower clock than what it should (the ram is 3200mhz). So I tried manually setting it to 3200 and also tried setting it to "overclock auto", which sets it to 3200mhz as well. Runned the 3dmark and OCC afterwards, everything seems cool, but I do not get the job completed.

I have already tried: cleaning the dust; swapping every other device (most of them can't even be swapped, they get that tag "property of..."). Also tried 2 ram's of 8GB instead of one of 16, tried lower HZ rams (in this case it does not work because it tells I am using an inferior one). Swapping the motherboard is not an option, it is tagged "property of...".

So I am running out of options. The only clue I have is that, if I do not fix it manually, the BIOS always sets the RAM at a lower clock.
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Showing 1-9 of 9 comments
spanki2 Jan 19, 2021 @ 12:38am 
Try installing the biggest HDD your budget allows, preferably 4TB. It might be the infamous M.2 heatsink bug.
spelljammer Jan 19, 2021 @ 8:37am 
Or it might be a virus on the storage device. Even a defective case fan might be the reason the job is not finished.
Mrrrr Jan 19, 2021 @ 8:53am 
Make sure you check for broken parts in terms of storage. It might have both HDD and M.2 or SSD.
HearNoEvil Jan 19, 2021 @ 9:50am 
Theres often 2 HDDs and 1 is broken or theres virus' on them
We're all just guessing blindly here at what the issue could be. But if any job is ever still red for "Diagnose and fix" then obviously there's something still wrong with the computer that you will need to find and figure out. All diagnose and fix jobs are solvable some how. You just have to figure it out.

If you post a copy of your save file here to this thread then I could try to take a look at it for you and see if I could figure out what you're missing.
LordSithaniel Jan 19, 2021 @ 4:14pm 
In these diagnose and fix jobs i found out the following way to get most problems:
!. Turn on if it doent turn on then replace psu, if psu works (you see it by having the psu u take out marked as property of ...)
2.Replace motherboard if still doesnt turn on.
3.Turn on, replace what is said on the pre bios screen
4.Run anti virus.
5.Still not fixed? Then try replacing ssd/hdd,try looking if a fan broke,try looking if THERMAL PASTE IS APPLIED. If still doesnt work try to check if the system overheats with 3d mark.
GARASHTA Jan 21, 2021 @ 11:40am 
*PS: I found the error, and it is indeed something I would call a BUG! I swapped the water cooler to an air cooler, and then it worked. Keep in mind the water cooler was brand new and perfect, and within budget!*
Here is the link to the save. As you can see, I already removed every component, and they are all tagged "property of", so I can't swap them. Only exception is the memory, however I bought brand new 3200mhz RAM and they install ok, only that in the BIOS they appear as lower MHZ. I can manually force it to run at 3200mhz or even higuer, however that does not make it appear as the job is complete. It is the PC on the 3rd bench, property of "PopularS".

https://drive.google.com/file/d/1-VtfzrRpTktoSTkONvPzb0H_pvxYzGWr/view?usp=sharing
Last edited by GARASHTA; Jan 21, 2021 @ 12:05pm
spelljammer Jan 21, 2021 @ 12:54pm 
Originally posted by GARASHTA:
*PS: I found the error, and it is indeed something I would call a BUG! I swapped the water cooler to an air cooler,
The game is strict when it comes to diagnose & repair jobs. If an air cooler is defect you need to replace it with an air cooler. Do not mix or change types. Air, AIO or custom water cooling are diffetent types of cooling. Even the inferiority criteria are restictive.
Best way to go is to replace the cooler with exactly the same model.

Originally posted by GARASHTA:
only that in the BIOS they appear as lower MHZ. I can manually force it to run at 3200mhz or even higuer,
This is the usual behaviour on some motherboards that do not automatically detect the right memory speed from the start. When prossible try to enter BIOS and select "RAM OC" if available then select "XMP Profile" (Intel) or "D.O.C.P. Profile" (AMD). Then the memory should run within its specifications. Please note: Manually tuned settings are only relevant for overclocking.

Heck, even activating these profiles is NOT REQUIRED for completing diagnose & repair jobs.
Last edited by spelljammer; Jan 21, 2021 @ 12:59pm
Casper Jan 23, 2021 @ 9:27pm 
Originally posted by GARASHTA:
*PS: I found the error, and it is indeed something I would call a BUG! I swapped the water cooler to an air cooler, and then it worked. Keep in mind the water cooler was brand new and perfect, and within budget!*

Thank you. I also stacked at it. I replaced Air to AIO, at first, and could not complete task. Then bought new AIR and it passed.
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Date Posted: Jan 18, 2021 @ 11:46pm
Posts: 9