Bluescreen with customer computer AMD Crossfire

[Ajukreyzi]

Hey guys.

As you all know there´s quests which require you to upgrade customer computers to a certain 3D Mark Score.
What happens is, the customer E-Mail says "Upgrade to 9300" for example, i check and the PC has 2 AMD cards with Crossfire installed, with a score of 9233 and a budget of 1200.
So i think, Ram Upgrade and XMP will do the job, and if not, processor will definately do it.

But the problem is, the PC as it arrives doesn´t work. It BSOD´s immediately when it comes to graphic card benchmark. So I removed one card, and it worked fine. Put it back in BSOD.
Took both cards out, but it in a bench PC.. and again they don´t work with crossfire.

And when this happens I cannot complete the job anymore, because with my current hardware it´s impossible to reach with 1 Graphic Card. And 2 of them blasts the budget.

Is this a known issue ? Or is there something to fix this ?

[Bob Vanus]

Try a more powerful psu?

[Ajukreyzi]

No, i double and tripple checked. With System Info App open in 3D Mark and everything. That´s the first thing i thought.
But besides that, shouldn´t a customer PC work in the state it arrives anyway ? ;D

[BloodCat]

Try to underclock them, perhaps? And do the temps spike? Maybe the box has an awful airflow.

[Ajukreyzi]

Originally posted by BloodCat:

Try to underclock them, perhaps? And do the temps spike? Maybe the box has an awful airflow.

No temp spikes, immediate bluescreen, on 3D Mark and OCCT.
Underclocking might work, but won´t help in this case as i can´t reach the Score.
I think it´s a bug.

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Are you using two different brands or models of video card? If you are then you will have to use the video card tuning tool and change the clocks of the video cards at least +1 up or -1 down. Doing this will synchronize the clocks of the two video cards. Both video cards must be operating at the exact same clock or they will blue screen.

If that's not the problem then did you check with OCCT to see if you are exceeding the computer's power supply?

[Ajukreyzi]

Nope both cards are the exact same model. As I said, customer PC arrives, i take it, and it can´t even be benched, it bluescreens immediately when i try 3D Mark or OCCT.

Power Supply is 100% not the problem. : /

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Originally posted by Ajukreyzi:

Nope both cards are the exact same model. As I said, customer PC arrives, i take it, and it can´t even be benched, it bluescreens immediately when i try 3D Mark or OCCT.

Power Supply is 100% not the problem. : /

Well something has to be the problem or it wouldn't blue screen.

You need to let it blue screen again and read the blue screen code written on the screen when it happens then reference one of the blue screen guides in the guides section. Here's a link for you: https://steamcommunity.com/app/621060/guides/?searchText=blue&browsefilter=trend&requiredtags%5B%5D=-1

All blue screens in the game are caused by a specific thing and the blue screen message tells you what that thing is. You need to find it and resolve it.

As to power supply: You need to run OCCT in infinite mode to wait for the power usage to "Build up over time" and flat-line. If it blue screens *BEFORE* it can flat-line in OCCT infinite then it is the power supply.

It could be the video cards overheating. It could be the CPU overheating. It could be the CPU doesn't have thermal paste. It could be any number of things but the blue screen will have a code that will tell you exactly what the cause is.

[Ajukreyzi]

Thank you very much for your help. If I´ll get an upgrade job with already installed Crossfire again I´ll look into it.

:)

[spelljammer]

Well, seems like the Crossfire / SLI bug is still active or has risen again from its deathbed.
You need to install the GPU overclocking utility "GPU-Tuner" and set the voltage to 105%. That shoudl do the trick to let the system run stable again.
No overclock on the cards - just raise the voltages a little bit.

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Originally posted by spelljammer:

Well, seems like the Crossfire / SLI bug is still active or has risen again from its deathbed.
You need to install the GPU overclocking utility "GPU-Tuner" and set the voltage to 105%. That shoudl do the trick to let the system run stable again.
No overclock on the cards - just raise the voltages a little bit.

By the way: If the two video cards are *NOT* manually overclocked by you then no voltage change will ever be necessary. All video cards in the game will always run at their default clocks without manually touching anything even if paired together.

[spelljammer]

Originally posted by Aquafawks:

Originally posted by spelljammer:

Well, seems like the Crossfire / SLI bug is still active or has risen again from its deathbed.
You need to install the GPU overclocking utility "GPU-Tuner" and set the voltage to 105%. That shoudl do the trick to let the system run stable again.
No overclock on the cards - just raise the voltages a little bit.

By the way: If the two video cards are *NOT* manually overclocked by you then no voltage change will ever be necessary. All video cards in the game will always run at their default clocks without manually touching anything even if paired together.

That is why I call it a bug. You receive a customer system with two cards, put it onto the workbench right out of the shipping box and run OCCT or 3DMark and it bluescreens. That is not expected to happen.
How to fix this problem ingame? Use "GPU-Tuner", set voltage to 105% and everything runs fine.

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Originally posted by spelljammer:

That is why I call it a bug. You receive a customer system with two cards, put it onto the workbench right out of the shipping box and run OCCT or 3DMark and it bluescreens. That is not expected to happen.
How to fix this problem ingame? Use "GPU-Tuner", set voltage to 105% and everything runs fine.

I think you should clarify with your message that this would only happen if the customer's computer has mismatched video cards. That is: Two R9 290X's (For example), one from MSI one from AMD and they have different clocks.

If someone has a customer computer that causes a blue screen immediately then it is *NOT* always automatically just the video cards causing it. Changing the video card voltage with the tool may not even fix the problem. It could be overloading the power supply. Or the system overheating. Or any number of other problems. It could be the video cards being mismatched + overheating + overloading the power supply all 3. Anything is possible in this game.

[Weaponize]

Something I do when i get these kinds of jobs and Bdos on start is to actually reset factory clocks by going into bios>>factory reset. I think in the game, the user probably tried to overclock but didn't clock right. I actually love these kinds of job because i experienced this in real life fixing some friend new-used computers. I was happy to see it in the game for 2-3 missions. I hope this solves your problem.