Stuck at a Diagnose & fix

[kinnning0717]

I am dealing with this fix, the RAM and HDD crashed and I replaced them both.
I also clean out the dust but it still did not clear the objective.
Can somebody help??

https://steamcommunity.com/sharedfiles/filedetails/?id=2380210225

Client's hardware, the HDD and ram is failed.

https://steamcommunity.com/sharedfiles/filedetails/?id=2380223122

And i replaced with an HDD and M.2 and a USED RAM WITH SAME MEMORY AND SAME FREQUENCY

https://steamcommunity.com/sharedfiles/filedetails/?id=2380220851

But even I try with the most expensive RAM i have in stock it still remain unclear.

[Shof]

Did you do a virus scan?

[BonPadre]

Try to install a 4TB HDD see if that makes a difference

[spelljammer]

Originally posted by BonPadre:

Try to install a 4TB HDD see if that makes a difference

No, that would not solve the problem. The client's drive was 500 GB, so a 500 GB replacement, regardless of brand, should suffice.
Most of the times a forgotten virus scan is the culprit and erasing the infection can solve the issue.

[Landjuweel]

Originally posted by spelljammer:

Most of the times a forgotten virus scan is the culprit and erasing the infection can solve the issue.

You just saved me from having to get another 1 star rating because of this, thanks!

[kinnning0717]

Originally posted by spelljammer:

Originally posted by BonPadre:

Try to install a 4TB HDD see if that makes a difference

No, that would not solve the problem. The client's drive was 500 GB, so a 500 GB replacement, regardless of brand, should suffice.
Most of the times a forgotten virus scan is the culprit and erasing the infection can solve the issue.

That HDD is a brand new one and without virus, already scanned a few times and I even swap the boot drive to check....

[kinnning0717]

Originally posted by Shof:

Did you do a virus scan?

https://steamcommunity.com/sharedfiles/filedetails/?id=2380654955

https://steamcommunity.com/sharedfiles/filedetails/?id=2380654868

[Shof]

look carefully in the case, zoom in if you have to. They might be a case fan not spinning or broken. If the fan is broken, it needs to be replaced

[kinnning0717]

Originally posted by Shof:

look carefully in the case, zoom in if you have to. They might be a case fan not spinning or broken. If the fan is broken, it needs to be replaced

no case fan I think......

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

I would suggest you get in the habit of completely checking out *EVERYTHING* in a customer's computer for all diagnose and fix jobs: Remove all parts and look through them in your inventory to figure out which ones are broken (including case fans). Re-assemble the computer (don't forget thermal paste). Dust everything. Run the computer through OCCT quick test + infinite test (Wait until the power normalizes to see if it's exceeding the power supply that it came with). Run it through 3dmark. Virus scan all storage in the computer (If the customer has more than one storage device (1 hard drive, 1 ssd, 2 ssd's, 2 hard drives, etc) then change the storage around in system BIOS to try and boot from the other storage drives). If the air cooler is broken, remember to replace it with another air cooler *NOT* a water cooler. If the hard drive is broken, replace it with a hard drive *NOT* an SSD. If the SSD is broken, replace it with another SSD *NOT* a hard drive.

If it still says "Diagnose and fix" in red then there is something still wrong with the computer and you aren't being through enough to find it.

Don't forget that in the email for this job you have it says "Do you like cable modding? I saw some great Braided Lime ones the other day." You will have to install at least one cable that is a custom colored cable that is Braided Lime as well. It's right there in the email.

[kinnning0717]

Originally posted by Aquafawks:

I would suggest you get in the habit of completely checking out *EVERYTHING* in a customer's computer for all diagnose and fix jobs: Remove all parts and look through them in your inventory to figure out which ones are broken (including case fans). Re-assemble the computer (don't forget thermal paste). Dust everything. Run the computer through OCCT quick test + infinite test (Wait until the power normalizes to see if it's exceeding the power supply that it came with). Run it through 3dmark. Virus scan all storage in the computer (If the customer has more than one storage device (1 hard drive, 1 ssd, 2 ssd's, 2 hard drives, etc) then change the storage around in system BIOS to try and boot from the other storage drives). If the air cooler is broken, remember to replace it with another air cooler *NOT* a water cooler. If the hard drive is broken, replace it with a hard drive *NOT* an SSD. If the SSD is broken, replace it with another SSD *NOT* a hard drive.

If it still says "Diagnose and fix" in red then there is something still wrong with the computer and you aren't being through enough to find it.

Don't forget that in the email for this job you have it says "Do you like cable modding? I saw some great Braided Lime ones the other day." You will have to install at least one cable that is a custom colored cable that is Braided Lime as well. It's right there in the email.

Whatever parts that come with the client's computer and those which are working, I was forced to put them back to the rig which are the GPU, Motherboard, PSU as well as the passive cooler. The HDD and SSD I put in is brand new, there should not be virus issue and I did scan it, no issue either. Already dusted the whole thing and cable them according to needs. The rig comes with no SSD and a broken 500gb HDD and I already replaced the HDD and add in an SSD cause the budget allows it. 1x8gb 3600hz ram is broken and I did replaced it also. Normally I already cleared the primary objective by reaching this stage of the quest but it still not yet deemed me cleared..

[kinnning0717]

Originally posted by Aquafawks:

I would suggest you get in the habit of completely checking out *EVERYTHING* in a customer's computer for all diagnose and fix jobs: Remove all parts and look through them in your inventory to figure out which ones are broken (including case fans). Re-assemble the computer (don't forget thermal paste). Dust everything. Run the computer through OCCT quick test + infinite test (Wait until the power normalizes to see if it's exceeding the power supply that it came with). Run it through 3dmark. Virus scan all storage in the computer (If the customer has more than one storage device (1 hard drive, 1 ssd, 2 ssd's, 2 hard drives, etc) then change the storage around in system BIOS to try and boot from the other storage drives). If the air cooler is broken, remember to replace it with another air cooler *NOT* a water cooler. If the hard drive is broken, replace it with a hard drive *NOT* an SSD. If the SSD is broken, replace it with another SSD *NOT* a hard drive.

If it still says "Diagnose and fix" in red then there is something still wrong with the computer and you aren't being through enough to find it.

Don't forget that in the email for this job you have it says "Do you like cable modding? I saw some great Braided Lime ones the other day." You will have to install at least one cable that is a custom colored cable that is Braided Lime as well. It's right there in the email.

I did also tried to purchase the same model of everything which are due to be replaced and just replaced them but also in vain.

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Originally posted by kinnning0717:

I did also tried to purchase the same model of everything which are due to be replaced and just replaced them but also in vain.

If it's still red for "Diagnose and fix" then there's still something else wrong with the computer and you need to find out what that is. If you can't figure it out then just share a copy of your save file either here or in the discord group and I'll take a look at it for you.

[spelljammer]

Ok, now that you have cleared most of the obvious and some of the not so obvious possible problems, how about dismantling everything - my way of diagnosing the really tough jobs:
Rip everything out of the case untill you have a bare metal box, then put it back in, prioritizing the hardware that has ownership sticker notes.
Please note: All the tings you remove from a case are added as the last item in the list of your parts selection tab. So if you rip out the power supply, it will be shown at the end of the power supplies list.
When you encounter a part that is broken you have found the problem.
Next important step: You need to connect every cable to fulfill the fix requirement.
For example: If you replace the CPU but have not yet connected the CPU-power-cable from the PSU to the motherboard the "replace CPU" requirement is still red.

One thing from your screenshots that has gotten my attention: the RAM
You replaced a broken ADATA Spectrix D41 8 GB 3600 MHz module with a Teamgroup Xtreem 8 GB 3600 MHz one. As they are both specified with the same speed this _should_ work, but just to be really really safe and when you encounter problems like in your case you should better replace the broken parts with _exactly_ the same new part.

For all the other readers:
And in case of air coolers that is the most hassle-free and easiest approach. I cannot count the times I ripped out a new air cooler with higher CFM because of the error message "inferior cooler installed".

[kinnning0717]

Originally posted by spelljammer:

Ok, now that you have cleared most of the obvious and some of the not so obvious possible problems, how about dismantling everything - my way of diagnosing the really tough jobs:
Rip everything out of the case untill you have a bare metal box, then put it back in, prioritizing the hardware that has ownership sticker notes.
Please note: All the tings you remove from a case are added as the last item in the list of your parts selection tab. So if you rip out the power supply, it will be shown at the end of the power supplies list.
When you encounter a part that is broken you have found the problem.
Next important step: You need to connect every cable to fulfill the fix requirement.
For example: If you replace the CPU but have not yet connected the CPU-power-cable from the PSU to the motherboard the "replace CPU" requirement is still red.

One thing from your screenshots that has gotten my attention: the RAM
You replaced a broken ADATA Spectrix D41 8 GB 3600 MHz module with a Teamgroup Xtreem 8 GB 3600 MHz one. As they are both specified with the same speed this _should_ work, but just to be really really safe and when you encounter problems like in your case you should better replace the broken parts with _exactly_ the same new part.

For all the other readers:
And in case of air coolers that is the most hassle-free and easiest approach. I cannot count the times I ripped out a new air cooler with higher CFM because of the error message "inferior cooler installed".

I have already tried to replace everything which were due to be replaced with the exact same piece of part but it still go vain.....

[kinnning0717]

Originally posted by Aquafawks:

Originally posted by kinnning0717:

I did also tried to purchase the same model of everything which are due to be replaced and just replaced them but also in vain.

If it's still red for "Diagnose and fix" then there's still something else wrong with the computer and you need to find out what that is. If you can't figure it out then just share a copy of your save file either here or in the discord group and I'll take a look at it for you.

Here you go, thanks in advance!!
https://drive.google.com/file/d/1tYBVeHPk4XTnI3yoijc6YuBBbMy23Smr/view?usp=sharing