Mouse issues via RDP

[StartSelectAdam]

This is going to sound crazy, but I'm attempting to use the game remotely. We're using the game for business purposes (yes, we even purchased commerical licenses) but don't have the horsepower to run the game well at our offices, so I'm running it on my PC at home. Everything works pretty well EXCEPT dragging the camera view. We've checked every setting and feature we can think of on both PCs and in multiple remote access programs, but can't rotate the camera.

As soon as you right click, the camera pans hard one direction and can't be moved back, but on the main machine, it can still be used as normal.

Any help with this, or possibly remapping the mouse controls to the arrow keys would be greatly appreciated. We've got 15 copies of the game we're not able to fully use!

[Eagle's Eye]

i googled a bit i found one issue with right click using an RDP program, ive no idea if its the same thing or not but you can try to go to advanced settings on the RDP program and Disable "RDP scale factor"
but this issue was about mouse cursor jump, not a camera movement, so, no idea if this will work.

[Samael]

Forget playing 3D games over remote desktop.

You should have asked before buying 15 copies + commercial license or at least try with only 1 copy before buying more copies and that license.

[Brittimus]

I can't imagine this is a serious post but I feel compelled to ask. What in the world are you doing with these 15 copies commercially?

[StartSelectAdam]

Oh, no. It's serious. We're an IT training company using it for a lab simulator. We have machines that students can remote into. Since the game is only available through Steam, it's easier to buy 15-30 copies for our own machines and accounts than to do 200+ (or more) accounts for our current and future students. It gives them a chance to deal "hands on" with various hardware configurations without having everything on hand.

I know people seem to think this is ridiculous, but it's something we're actually attempting. To be fair, Steam in-home streaming is essentially RDP, we're just trying it at a longer distance.

[StartSelectAdam]

And the camera rotation on In-Home Streaming also doesn’t work all that well either. I’ve tried it with 4 or 5 different remote streaming options and the mouse issue only exists remotely, and only on this program.

[Brittimus]

More power to you, maybe next time you should actually test the software you're interested in to make sure it works for your use case instead of purchasing 15 copies just to see what happens. I would also expect a commercial license to come with support from the developer. Not from a steam forum. Have you considered running this on Windows XP to see if that improves the performance?

[StartSelectAdam]

We have been testing it for 2 months trying to figure out if it would even work for our purposes, but the devs/publisher aren't helpful at all. I personally owned the game prior to that.

I contacted them via email and Twitter multiple times to ask about commercial licensing before any of this even started, and never even got a "thanks for your message" reply, let alone any real answers, so I'm resorting to finding a solution myself.

We're resorting to using these programs remotely to minimize the number of Steam accounts needed, and to streamline access. Not every educational, government, or business institution will allow access to download or install Steam, so we're making it accessible via our machines, where we can install whatever we need to make it work. I'd rather come up with something workable and buy more copies instead of just having the games refunded.

I apprecaite your suggestions, but I'm not thrilled that every person who decides to reply is dismissive and condescending before being helpful, but I guess this is the internet. I'm asking for suggestions, and the first suggestion is always "don't do this next time," but the whole point is that we appreciate what the devs have done here and wanted to support them by purchasing the fully licensed version of their product. If we wanted to be ♥♥♥♥♥♥♥♥ about it, I would have gotten $12 keys from some reseller.

[Brittimus]

Originally posted by StartSelectAdam:

We have been testing it for 2 months trying to figure out if it would even work for our purposes, but the devs/publisher aren't helpful at all. I personally owned the game prior to that.

I contacted them via email and Twitter multiple times to ask about commercial licensing before any of this even started, and never even got a "thanks for your message" reply, let alone any real answers, so I'm resorting to finding a solution myself.

We're resorting to using these programs remotely to minimize the number of Steam accounts needed, and to streamline access. Not every educational, government, or business institution will allow access to download or install Steam, so we're making it accessible via our machines, where we can install whatever we need to make it work. I'd rather come up with something workable and buy more copies instead of just having the games refunded.

I apprecaite your suggestions, but I'm not thrilled that every person who decides to reply is dismissive and condescending before being helpful, but I guess this is the internet. I'm asking for suggestions, and the first suggestion is always "don't do this next time," but the whole point is that we appreciate what the devs have done here and wanted to support them by purchasing the fully licensed version of their product. If we wanted to be ♥♥♥♥♥♥♥♥ about it, I would have gotten $12 keys from some reseller.

If you honestly bought 15 copies before you tested your RDP solution then I have no sympathy for you. Why in the world wouldn't you have just used your own personal copy to test? Plus this game isn't even complete. You're attempting to use an early access game which is being actively developed in a way that it was never intended to be used. My guess is that the devs aren't helping because they also think you're completely making this up. If you aren't then this is the worst advertisement ever for your IT training.

Originally posted by StartSelectAdam:

We're using the game for business purposes (yes, we even purchased commerical licenses)

Originally posted by StartSelectAdam:

I contacted them via email and Twitter multiple times to ask about commercial licensing before any of this even started, and never even got a "thanks for your message" reply, let alone any real answers, so I'm resorting to finding a solution myself.

It also helps if you can keep your story straight.

[StartSelectAdam]

Well, the devs/publisher should reply to their email. I have emailed them once again and gotten no response.

Anyway, I found a solution. Thanks for all your "help."

[Brittimus]

Originally posted by StartSelectAdam:

Well, the devs/publisher should reply to their email. I have emailed them once again and gotten no response.

Anyway, I found a solution. Thanks for all your "help."

"You're welcome" Glad to help any time!

[StartSelectAdam]

I think you missed the part where I never even got a reply about anything. Nothing about purchasing the commerical license, no reply to my tweet, and this was all before we purchased anything.

I went ahead and started trying to figure it out because I didn't have time to wait 2 months on a reply.

[StartSelectAdam]

Originally posted by bratliff121:

Originally posted by StartSelectAdam:

I contacted them via email and Twitter multiple times to ask about commercial licensing before any of this even started, and never even got a "thanks for your message" reply, let alone any real answers, so I'm resorting to finding a solution myself.

It also helps if you can keep your story straight.

Note that I said I contacted them BEFORE we started this, and decided to figure it out myself after waiting 3 weeks for an answer. We found all the info about commercial licensing through Steam, since we couldn't find an answer. We're not a zillion dollar megacorporation, we're a small business/government contractor. We're just trying to do things the legitimate way by buying the license we needed for our purposes.

It's also funny that you assume they just ignored us because they "didn't believe" what we were doing after we legitmately purchased 15 copies of the game, but that's cool.

Anyway, I came for help, and I got harassed. I guess that's just how these forums work. I'm glad I was able to figure it out and you guys got to have fun calling me an idiot. My issue is solved, so we're all good here.

[Brittimus]

Originally posted by StartSelectAdam:

Originally posted by bratliff121:

It also helps if you can keep your story straight.

Note that I said I contacted them BEFORE we started this, and decided to figure it out myself after waiting 3 weeks for an answer. We found all the info about commercial licensing through Steam, since we couldn't find an answer. We're not a zillion dollar megacorporation, we're a small business/government contractor. We're just trying to do things the legitimate way by buying the license we needed for our purposes.

It's also funny that you assume they just ignored us because they "didn't believe" what we were doing after we legitmately purchased 15 copies of the game, but that's cool.

Anyway, I came for help, and I got harassed. I guess that's just how these forums work. I'm glad I was able to figure it out and you guys got to have fun calling me an idiot. My issue is solved, so we're all good here.

I don't assume anything about why they didn't respond. All I'm saying is that if you are legitimately running an IT training company you might want to use this as a case study about why you should test a solution before you buy 15 copies of it. Good for you guys that you want to be legit and buy the licenses. I think you should do that and a lot of people wouldn't, but if you already felt like the developers weren't providing the support you wanted and you didn't bother to test with your personal copy then this is really 100% on you. I'm glad you figured out a way to make it work though. I'm not sure if anybody else would actually attempt what you're doing but hopefully you'll be able to help someone else out in the future.

[Mackerel]

what was the solution? I have exactly same problem.

[StartSelectAdam]

We have been using a combination of Parsec and Rainway. Both offer pretty good options for accessing the system remotely with relative ease, and both can be run directly in Chrome with no need for an install (which has been a huge benefit, since web filtering and PC permissions on the students' end isn't always in our control).

We've jumped between the two because some places may block one URL or service, or the other, and on occasion we've had to lobby to have the filters loosened a bit, but overall, it seems to work pretty well, even at distances over 2000 miles.

The biggest issue we'd hit otherwise was having to forward ports and set static IP addresses, since we're using literally dozens of machines at this point. The installed client software for Parsec seems to get around this okay, but it's basically a requirement for the web client. Rainway is only browser-based, if I recall correctly, and occasionally benefits from this stuff as well.