BSOD and 1 star review on Diagnose and fix for no reason

[Frodo]

BSOD and 1 star review on Diagnose and fix job
For some reason the pc received from this job just crashes in OCCT for no reason, and gets a 1 star review because "it starts now but crashes when i load a heavy application".

[e-mail]
NEED FIX
Hello, my rig is broken! Can you have a look at it for me? I have no idea what's wrong. I kicked the PC - by accident of course. ASAP please, it's urgent.
Many thanks, Helen.

Problem is, the only replaceable part is the BROKEN Z270 motherboard. No other parts are replaceable and no other parts are broken.
PC has great temps but gets a BSOD after 2 seconds in OCCT.

Of course it has thermal paste, and the pc BSOD's while the cpu is around 60c.. makes no sense. Tried messing with higher voltage and lower clock speed on the cpu too, made no difference, the PC just crashed with even lower cpu temps now.

[spanki2]

What's the BSOD message? I'm surprised you didn't include such crucial information in your long post. This message directly points out where is the problem.

My first bet would be not enough voltage for RAM because the minimum supported for some Mobos is 2400 Mhz, so when RAM is clocked 2133 at default then it automatically gets overclocked by Mobo and you need to manualy increase RAM voltage to support such OC.

Second guess - dual GPU with different factory clocks.

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Nope there -IS- a reason and you have to figure out what it is. 1-star reviews on any job in game is 100% always the human player's fault. You missed something important and you need to load a save and go back and figure out what it was. Also blue screens are never for "no reason" there always is a reason.

I would suggest you start here: https://steamcommunity.com/sharedfiles/filedetails/?id=1402962803

[Frodo]

Originally posted by spanki2:

What's the BSOD message? I'm surprised you didn't include such crucial information in your long post. This message directly points out where is the problem.

My first bet would be not enough voltage for RAM because the minimum supported for some Mobos is 2400 Mhz, so when RAM is clocked 2133 at default then it automatically gets overclocked by Mobo and you need to manualy increase RAM voltage to support such OC.

Second guess - dual GPU with different factory clocks.

well one gpu is showing a 2mhz lower clock. It's just stupid how that might be the fix since the pc worked fine before the customer kicked the pc, and there's really no corelation between kicking a pc and the gpu going in by itself and magically turning down the clockspeed by itself.

The fix itself is not way too hard to spot, but it becomes stupidly complicated when there's 0 corelation between the cause and the problem

[Frodo]

Same thing with the ram voltage.. how would kicking a pc magically lower the voltage of the ram. I really don't see the connection, assuming the pc worked fine before the kick

[Frodo]

Originally posted by spanki2:

What's the BSOD message? I'm surprised you didn't include such crucial information in your long post. This message directly points out where is the problem.

My first bet would be not enough voltage for RAM because the minimum supported for some Mobos is 2400 Mhz, so when RAM is clocked 2133 at default then it automatically gets overclocked by Mobo and you need to manualy increase RAM voltage to support such OC.

Second guess - dual GPU with different factory clocks.

I mean, I don't really see any useful information in this? The usual blahblah with no info about the problem, and then some seemingly random numbers that I can't really use cause.. it's not real life.

A problem has been detected and Omega System has been shut down to prevent damage to your computer.
Attempt to reset the display driver and recover from timeout failed.
If this is the first time you've seen this error screen restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any updates you might need.
If problems continue, disable or remove any newly installed hardware or software.
Technical information:
15DCZ14C: BF229E0923D2FE98 OF65F48B61590F95
15DCZ15C: 7AE0540978D3EF4F FE917510F9498472
15DCZ16C: FA7E17F784BACEB9 9DFC93D17AA596A2
15DC217C: 644E836593A348AF 05CBB817F1F8F465
15DC218C: 7EBDF17194F1649B 6FC55B7949E72590
15DC219C: 909816EE264123BA CE476CF5D1B0940D
15DC21AC: 42F59CA151154BABF 5A3294F30A853D1A
15DCZ1BC: 8BEFD8938CE3DF95 207CFE2C37FEB72D
15DC21CC: 9811F782478BEA674 DD5DB4797A4C3C7C

Maybe something about this line "Attempt to reset the display driver and recover from timeout failed. " I suppose? But what is wrong?.. The gpu's can't be replaced, and this a lvl 9 job and gpu OC software doesn't unlock until lvl 13, so surely you wouldn't need that for some random Diagnose fix that no one else is having issues with.

[Frodo]

Forums suggests it might be too low wattage on PSU, but motherboard is literally the only swapable part on this fix.

[Frodo]

The problem really seems to lie within the subject of GPU OC'ing, but why the hell would a lvl 9 job require a lvl 13 tool, and no else is talking about this job anywhere else?...

[Frodo]

Originally posted by spanki2:

What's the BSOD message? I'm surprised you didn't include such crucial information in your long post. This message directly points out where is the problem.

My first bet would be not enough voltage for RAM because the minimum supported for some Mobos is 2400 Mhz, so when RAM is clocked 2133 at default then it automatically gets overclocked by Mobo and you need to manualy increase RAM voltage to support such OC.

Second guess - dual GPU with different factory clocks.

Nope actually gpu clocks are completely identical.. only conclusion is that the 550w psu isn't enough for 2x 570's as they run fine individually. But you can't swap the PSU.. I suppose my save files broken? Cause literally nothing is causing this.

[Frodo]

Literally nothing is wrong with this pc, it doesn't make sense

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Originally posted by Filionggong:

Second guess - dual GPU with different factory clocks.

Nope actually gpu clocks are completely identical.. only conclusion is that the 550w psu isn't enough for 2x 570's as they run fine individually. But you can't swap the PSU.. I suppose my save files broken? Cause literally nothing is causing this. [/quote]
Then run OCCT in infinte mode and watch power usage. Or another thing you can do if you don't have OCCT yet: Open system info app before you start 3dmark, then when you run 3dmark it will give you an on-screen display where you can watch power usage during 3dmark and see if it goes over the power supply.

[Frodo]

Originally posted by Aquafawks:

Originally posted by Filionggong:

Second guess - dual GPU with different factory clocks.
Nope actually gpu clocks are completely identical.. only conclusion is that the 550w psu isn't enough for 2x 570's as they run fine individually. But you can't swap the PSU.. I suppose my save files broken? Cause literally nothing is causing this.

Then run OCCT in infinte mode and watch power usage. Or another thing you can do if you don't have OCCT yet: Open system info app before you start 3dmark, then when you run 3dmark it will give you an on-screen display where you can watch power usage during 3dmark and see if it goes over the power supply.

OCCT = BSOD when both gpu's are connected. Power usage was max like 250-350w or somewhere in that ball park with either gpu individually, with both gpu's it just crashes within seconds of starting OCCT. Temps reach 50c and power draw doesnt have time to even get over 200w when the pc BSOD's

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Originally posted by Filionggong:

OCCT = BSOD when both gpu's are connected. Power usage was max like 250-350w or somewhere in that ball park with either gpu individually, with both gpu's it just crashes within seconds of starting OCCT. Temps reach 50c and power draw doesnt have time to even get over 200w when the pc BSOD's

Did you go and read the blue screen guide I linked further up in this thread?

[Frodo]

Originally posted by Aquafawks:

Originally posted by Filionggong:

OCCT = BSOD when both gpu's are connected. Power usage was max like 250-350w or somewhere in that ball park with either gpu individually, with both gpu's it just crashes within seconds of starting OCCT. Temps reach 50c and power draw doesnt have time to even get over 200w when the pc BSOD's

Did you go and read the blue screen guide I linked further up in this thread?

Yep and the fix is "Of course to fix this issue just either raise the voltage or underclock it a bit."

This can't possibly be a fix for a number of reasons:
This is a lvl 9 job, can't OC gpu until lvl 13
GPU clocks are stock and identical on both GPU's
A physical kick can't just magically change gpu settings, that'd make 0 sense

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

Originally posted by Filionggong:

Yep and the fix is "Of course to fix this issue just either raise the voltage or underclock it a bit."

This can't possibly be a fix for a number of reasons:
This is a lvl 9 job, can't OC gpu until lvl 13
GPU clocks are stock and identical on both GPU's
A physical kick can't just magically change gpu settings, that'd make 0 sense

At this point I would suggest you post a copy of your save online and link it here so other people can have a look at it. Otherwise we're all just guessing at random here.

[Frodo]

Originally posted by Aquafawks:

Originally posted by Filionggong:

Yep and the fix is "Of course to fix this issue just either raise the voltage or underclock it a bit."

This can't possibly be a fix for a number of reasons:
This is a lvl 9 job, can't OC gpu until lvl 13
GPU clocks are stock and identical on both GPU's
A physical kick can't just magically change gpu settings, that'd make 0 sense

At this point I would suggest you post a copy of your save online and link it here so other people can have a look at it. Otherwise we're all just guessing at random here.

I posted it on the discord, guessing you can find it too if you want