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Please stop crying bug and check the app, it's the only way the game is checking the quality comparison.
Try using a real comparison website. You didn't "Upgrade" them, no one in the real world would go from a 1050 to a 1050 Ti and call that an upgrade, that'd be a total waste of money. Go with a GTX 970, it's tons faster, and actually an upgrade. It's not a glitch you just technically did not upgrade them at all. It needs to be significantly faster. Like +30% or more.
Im pretty sure it was not important how much better the upgrade is. Or was it changed recent;y?
To your point though, if he'd gone from one of the 1318-rated 1050Ti's he could upgrade to the 1368-rated 1050 2G and passed without "going to a different type". Wasn't the way the game presented the problem, but yeah usually the easiest/fastest way to upgrade is that method you mention: "Find the old one in the shop, get the next most expensive one...maybe one after that so you don't accidentally side-grade."
It's actually part of the game. The GPU needs to be at least +30% faster or better or the game does not classify it as an "upgrade" and let you complete these jobs. It's not documented anywhere but if you just "Sidegrade" like GTX 1050 -> 1050 Ti, it's not "Enough of an upgrade" to actually be considered an upgrade. The game won't let you go through with that. And the reason I mentioned the external website is because it's generally close enough to what the game wants that it's quite useful. I use it all the time when doing these missions to find a gpu that's +30% more than what the customer currently has (on http://gpu.userbenchmark.com) and it always guarantees passing and getting the job complete. Also http://gpu.userbenchmark.com runs a median average on tens of thousands (and sometimes hundreds of thousands, GTX-1050 Ti has 118,752 samples currently) of results from different people, it doesn't "Change" on mainstream cards, the average stays the same indefinitely once they get 5000 or more samples.
It's not that you have to go to "A different type" it technically must be faster than the current card the customer has by 30%. Like say a GTX 970 is +67% faster than a 1050 Ti, so that would pass. Yet a GTX 960 is only +4% faster, and a R9 280 is only +19% faster, none of those would be classified as "An upgrade" by the game, they're not fast enough. You can't pick just "The next card up in the ranking program", that doesn't work. It needs to be at least 2 or 3 ranks up or more.
The only jobs that require you to upgrade to a specific quality (beyond improving the ranking of the installed part) are ones that have benchmarking spec requirements, and even those are a simple formula based on the PriceRanking numbers and don't go deep into realistic clock-speed and memory-read comparisons.
I don't mean to be following you around this discussion board, but you're spreading this game knowledge like it came from somewhere that's not anecdotal.
By doing simple math? I've had these jobs, and I've tried swapping in and out GPU's and I've tried using the ranking system to figure out what they want and by the time I find out how high up in the ranking from their current card we have to go to, in order to get the mission to pass and then comparing the in-game ranking number for the "card that lets the mission complete" vs the in-game ranking number for the "card the customer currently has" it's always a 30% difference.
My last question for you before I drop all this and we can go play vidja games for fun again: Do you find that you need to go beyond the next-highest rank in the PriceRanking tool when your mandate is simply "upgrade gfx card"? I think I realize after all this banter that you go with your +30% external site lookup to avoid using the PrinceRanking, I just want to make sure my assumptions about the app and allowing next-best-ranked are true (I'm prettttttttty sure they are).
For what it's worth, I try to do these steps with the PriceRanking tool if I'm not gonna just take the easy route and buy the next card that's 10%ish more expensive, and I don't find them all that cumbersome:
1. Find current card in ColumnA (hardest part, search would rule)
2. Find current card's rank in ColumnB
3. Find next highest rank in ColumnB
5. Optionally price shop the next couple cards that fit the mobo for a cheaper option.
4. Buy card.
Correct me if I'm wrong, but you're doing something like this?
1. Find current card on external site
2. Find current card's primary comparison spec
3. Find a card that's ~30% better
4. Find out if I can buy that card in game (non-trivial, but not too hard)
5. Repeat from 3 until card that fits the mobo is selected and cost checking is done
6. Buy card
And you can't do that for CPU's on the site you linked, right? You have another site you use or do you not find that comparison necessary in the game yet?
I guess not everyone has multiple screens or multiple computers.. but for me, I have a second computer with 2 screens to my left, to look up / use the web while gaming on my other computer in front of me with 2 screens. So it's really easy for me to lean to the left and type into the website for a few seconds while gaming. And tons faster and easier than using the in-game rank tool.
By this do you mean up three positions on the left? Because I agree that one jump up on the left doesn't work because they're often multiples with the same rank value, I was thinking one numeric value higher on the right was enough, though.