Had a support issue

[Redmace]

edited to remove toxicity my part. TLDR I took exception to them not being able to help my specific issue, most likely due to them not having the time, staff or resources to properly address my issues with a complicated very not typical advanced setup

[MagnumPCI]

Redmace, as you know, this is not an honest representation of the problem or our response to it.

Your issue has been discussed at length in a thread you have participated in at stardock.com

https://forums.stardock.com/510351/mouse-clicks-not-working-on-everquest-64-bit-servers

It deals specifically with EverQuest and is an issue that sprang from them changing their game in a fundamental way. We went as far as making a special build for it that resolved the issue for many.

What we were able to do for it was incorporated into the recently released 3.60:

https://steamcommunity.com/app/620040 (KM)
https://steamcommunity.com/app/1553290 (KVM)

As stated in our thread, if you have any other mouse-altering software, please remove it and test with 3.60 installed on all MP PCs.

Sean Drohan
Stardock Product Lifecycle Manager

[Redmace]

And I rest my case. They do not address the issue, and instead gaslight a review warning others.

Let me correct you on a few things. The issue persists, it is not resolved, it has been stated repeatedly that it is not "third party"mouse software, or a lack of updates. My issue was not just with Everquest but multiple pieces of other software as well, and myself and others still had claims it was unresolved when you closed it to further replies. This is proven in the very post you shared. You can't take credit for "fixing" an issue by ignoring others saying it wasn't fixed.

You clearly have no desire to resolve the issue and I stopped trying to get a resolution after months of frustration. Other threads were made to try to resolve it, as you asked to do with the same results. I have no desire to find them for you. All of this is more than enough reason for this accurate review, like it or not. This review is not an act of malice, although you may believe it to be so, but an accurate representation of my experience with your software and support.

[muz]

Love this, seems like it’s a user problem, I find multiplicity to be amazing. And great for EverQuest. Haven’t had any issues been using it for years.

[MagnumPCI]

Originally posted by muz:

Love this, seems like it’s a user problem, I find multiplicity to be amazing. And great for EverQuest. Haven’t had any issues been using it for years.

Thank you very much for the feedback and kind words, muz.

Sean Drohan
Stardock Product Lifecycle Manager

[Hypnopaedia]

I can also support the quality of this product. It is a game changer for me working from home with multiple monitors and wanting to use my work laptop and home desktop seamlessly, and can have the monitors show either in any combination.

Also super smooth.

I do have to occasionally reboot the secondary, but that's probably more about me leaving it sleep of and on for weeks at a time.

MagnumPCI, haven't searched the forums yet, so sorry if this is a repeat, but will Multiplicity 4 beta or the final product be coming to Steam?

[MagnumPCI]

Originally posted by Hypnopaedia:

I can also support the quality of this product. It is a game changer for me working from home with multiple monitors and wanting to use my work laptop and home desktop seamlessly, and can have the monitors show either in any combination.

Also super smooth.

I do have to occasionally reboot the secondary, but that's probably more about me leaving it sleep of and on for weeks at a time.

MagnumPCI, haven't searched the forums yet, so sorry if this is a repeat, but will Multiplicity 4 beta or the final product be coming to Steam?

First, thank you for the kind words and support.

Yes, MP4 will eventually make it to Steam (I am personally testing it this week). We just want to make sure it is super solid before we do because as all have seen, Steam is Thunderdome and we are just as susceptible to rage reviews even when an issue a client may be facing has nothing to do with our product.

Sean Drohan
Stardock Product Lifecycle Manager

[Unreliable Narrator]

I've used Multiplicity for a VERY long time... before Steam.

It's worked beautifully. It's a life saver for my work productivity big time!

[MagnumPCI]

Originally posted by Unreliable Narrator:

I've used Multiplicity for a VERY long time... before Steam.

It's worked beautifully. It's a life saver for my work productivity big time!

So very nice to read, ty for posting.

Sean Drohan
Stardock Product Lifecycle Manager

[Redmace]

Once again the issue was how they handled it, including these posts, not the problem. Justified because I am a “Thunderdome” user because I took exception to the treatment.

[Redmace]

Originally posted by muz:

Love this, seems like it’s a user problem, I find multiplicity to be amazing. And great for EverQuest. Haven’t had any issues been using it for years.

6 machines, 10+ hours of clean boots, clean installs of windows and minimum software to test and the only thing not working: their software. Not a “user” issue. Not an Everquest issue either. That was just one easy way to replicate. Autocad, Optiplex ect take hours to install and upgrade, and mouse focus capture bug was there and in multiple other programs. I tried to separate it from the EQ with new threads but was ignored there as well. This is more about treatment than the software

[Redmace]

Listen, what I am going to do here is edit the review. Remove the toxicity on my part. It is good software for non rendered applications, despite this unresolved issue. The support methodology was always my objection. 6 different fx cards from three different manufacturers, with up to date drivers and resetting the video card with hotkey on both the satellite and primary resolves 90% of the time. Sucks in Autocad as it has to calculate a moon launch each time it seems, but it beats kvm switches