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Сhehoslovakia Jan 28 @ 2:54pm
Game crush
immediately after starting the game, the laptop turns off. there is no such thing in other more demanding programs. drivers are updated intel ultra 125h 16gb ddr5 ssd integrated graphics. this situation hapens only with this game
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Originally posted by アンジェル:
Originally posted by Анюта:
Originally posted by アンジェル:


What you describe is an emergency shutdown/restart of the PC.

Share the DxDiag report & Event Viewer log.


https://pastebin.com/eHmnZhvs Event Viewer (errors and critical)
https://pastebin.com/EiL6Fu2q Event Viewer (short log and with details)
https://pastebin.com/1Rn8sUYu DxDiag report

I see it is another intel Arc device. In that case best you can do is wait for an official developer response. There is something weird happening with intel arc at the moment after a recent Windows update, making intel arc no longer being supported by several games.

I myself have no more information available aside of that official statement from different game studios.
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Showing 1-9 of 9 comments
Muffinslop Jan 28 @ 3:13pm 
You can try turning on the fps cap. Put v_fps_limit 30 in the hwr2.exe.cfg located in the game install

btw, I would recommend not removing the fps cap in general. It does make your CPU run as hard as it can. I can imagine your old laptop cpu is crying in 100 degrees celsius, and is causing the force shutdown. That's my guess.
#1
Tsuru Jan 28 @ 3:22pm 
Originally posted by Анюта:
immediately after starting the game, the laptop turns off. there is no such thing in other more demanding programs. drivers are updated intel ultra 125h 16gb ddr5 ssd integrated graphics. this situation hapens only with this game

Its not always ab out how demanding the game is. A forced shut down, is never a good thing.

If its shutting off completely then its a power related or a overheating thing.

If its restarting, then there is usually a blue screen report you can look at in the windows logs.
#2
Сhehoslovakia Jan 28 @ 3:50pm 
Originally posted by Muffinslop:
You can try turning on the fps cap. Put v_fps_limit 30 in the hwr2.exe.cfg located in the game install

btw, I would recommend not removing the fps cap in general. It does make your CPU run as hard as it can. I can imagine your old laptop cpu is crying in 100 degrees celsius, and is causing the force shutdown. That's my guess.
fps cap didn't help me. my cpu is new (2024 release date) it can run cyberounk 2077
i find a log file:
#A000FF Log - 2025-1-29
[NFO] [01:39:55] Heroes of Hammerwatch II Demo started
[NFO] [01:39:55] Build 87: ARCH_64 USING_STEAM RELEASE FINAL
[NFO] [01:39:55] Launch options: 3: C:\Program Files (x86)\Steam\steamapps\common\Heroes of Hammerwatch II Demo\HWR2.exe --set/Config/CONFIG/maxFpsValue 30
[NFO] [01:39:55] Initializing Steam
[WRN] [01:39:55] Unrecognized command line switch: --set/Config/CONFIG/maxFpsValue
[NFO] [01:39:57] Steam ID: 110000117074bf8
[NFO] [01:39:57] Listing system info:
[NFO] [01:39:57] Platform: Windows
[NFO] [01:39:57] CPU count: 18
[NFO] [01:39:57] RAM: 15837 MB
[NFO] [01:39:57] Opening SDL window
[NFO] [01:39:59] Display DPI scale: 2
[NFO] [01:39:59] Starting BGFX renderer OpenGL 3.2
[NFO] [01:40:00] BGFX initialized
[NFO] [01:40:00] Listing renderer info:
[NFO] [01:40:00] Renderer: OpenGL 3.2
[NFO] [01:40:00] Vendor: Intel
[NFO] [01:40:00] Workshop: Subscribed items: 0
[NFO] [01:40:00] Language: res/language/english (English)
[NFO] [01:40:00] Loading control bindings from 'res/controls_default.cfg'
[NFO] [01:40:00] 9 control maps loaded
[NFO] [01:40:00] Automatically assigning with 0 gamepads, 0 joysticks, 0 steam controllers
[NFO] [01:40:00] Assign 'kbm' to 0
[WRN] [01:40:00] No scenario set!
[NFO] [01:40:00] Setting difficulty Normal
[NFO] [01:40:00] Zoom in scene by factor of: 1.777778
[NFO] [01:40:00] Resizing render targets: 1024x768 (1.000000)
[NFO] [01:40:00] Zoom in scene by factor of: 1.042245
[NFO] [01:40:00] Resizing render targets: 2880x1801 (4.000000)
[NFO] [01:40:00] Zoom in scene by factor of: 1.043981
[NFO] [01:40:00] Resizing render targets: 2880x1804 (4.000000)
[NFO] [01:40:00] Setting difficulty Normal
[NFO] [01:40:00] Loading resources
[NFO] [01:40:00] Opening resources
[NFO] [01:40:01] Resource load time: 433 ms
[NFO] [01:40:01] Creating sound engine
[NFO] [01:40:01] ResourceLoader unthreaded load time: 84.26 ms
[NFO] [01:40:03] ResourceLoader load times:
[NFO] [01:40:03] class EffectLoader 1612.13 ms (1185 files)
[NFO] [01:40:03] class TilesetLoader 1569.28 ms (302 files)
[NFO] [01:40:03] class ScriptLoader 1419.32 ms (863 files)
[NFO] [01:40:03] class TextureLoader 989.38 ms (1022 files)
[NFO] [01:40:03] class ShaderLoader 544.03 ms (798 files)
[NFO] [01:40:03] class SValueLoader 505.72 ms (200 files)
[NFO] [01:40:03] class TIFFLoader 422.21 ms (198 files)
[NFO] [01:40:03] class GUILoader 372.93 ms (93 files)
[NFO] [01:40:03] class FontLoader 223.88 ms (22 files)
[NFO] [01:40:03] class FBXLoader 210.54 ms (119 files)
[NFO] [01:40:03] class TTFFontLoader 168.91 ms (9 files)
[NFO] [01:40:03] class OzzModelLoader 160.95 ms (125 files)
[NFO] [01:40:03] class UnitLoader 87.93 ms (4464 files)
[NFO] [01:40:03] class BrushLoader 78.06 ms (75 files)
[NFO] [01:40:03] class OzzAnimationLoader 71.75 ms (68 files)
[NFO] [01:40:03] class LevelLoader 49.87 ms (46 files)
[NFO] [01:40:03] class PrefabLoader 45.99 ms (844 files)
[NFO] [01:40:03] class EnvironmentLoader 41.85 ms (49 files)
[NFO] [01:40:03] class IncludeLoader 35.17 ms (506 files)
[NFO] [01:40:03] class MaterialLoader 18.76 ms (16 files)
[NFO] [01:40:03] class MetaScriptLoader 12.58 ms (4 files)
[NFO] [01:40:03] class TextureMergeLoader 11.45 ms (1 files)
[NFO] [01:40:03] class SkeletonSetLoader 1.96 ms (2 files)
[NFO] [01:40:03] class OzzSkeletonLoader 1.89 ms (1 files)
[NFO] [01:40:03] class NetMessageLoader 1.34 ms (1 files)
[NFO] [01:40:03] class Material3DLoader 0.96 ms (1 files)
[NFO] [01:40:03] class FMODSoundBankLoader 0.02 ms (5 files)
[NFO] [01:40:03] class LanguageLoader 0.00 ms (0 files)
[NFO] [01:40:03] class BitmapLoader 0.00 ms (0 files)
[NFO] [01:40:03] class H265Loader 0.00 ms (0 files)
[NFO] [01:40:03] class SoundLoader 0.00 ms (0 files)
[NFO] [01:40:03] class PenLoader 0.00 ms (0 files)
[NFO] [01:40:03] class SoundBankLoader 0.00 ms (0 files)
[NFO] [01:40:04] Loaded FMOD sound bank: sound/master.strings.bank
[NFO] [01:40:04] Loaded FMOD sound bank: sound/sfx.bank
[NFO] [01:40:04] Loaded FMOD sound bank: sound/ambience.bank
[NFO] [01:40:04] Loaded FMOD sound bank: sound/music.bank
[NFO] [01:40:04] Loaded FMOD sound bank: sound/master.bank
[NFO] [01:40:04] Executing SValue loaders
[ERR] [01:40:04] (LoadSingle -> SVO_Init_Post) Failed to open prefab 'prefabs/temple/special/room_shrine_e_8x10.pfb'
[ERR] [01:40:04] From "scripts/Generators/MissionPrefabDef.as" line 179
[WRN] [01:40:04] SValue param error: tweak/trinkets/sets.sval (file: 'mul' needs to be vec2)
[WRN] [01:40:04] From "scripts/Behaviors/Actors/Modifiers/SpecialStatModifiers.as" line 660
[WRN] [01:40:04] SValue param error: tweak/trinkets/sets.sval (file: 'mul' needs to be vec2)
[WRN] [01:40:04] From "scripts/Behaviors/Actors/Modifiers/SpecialStatModifiers.as" line 660
[WRN] [01:40:04] SValue param error: tweak/trinkets/sets.sval (file: 'mul' needs to be vec2)
[WRN] [01:40:04] From "scripts/Behaviors/Actors/Modifiers/SpecialStatModifiers.as" line 660
[WRN] [01:40:04] SValue param error: tweak/trinkets/sets.sval (file: 'mul' needs to be vec2)
[WRN] [01:40:04] From "scripts/Behaviors/Actors/Modifiers/SpecialStatModifiers.as" line 660
[NFO] [01:40:04] Initializing scripts
[NFO] [01:40:04] Executing scripts on start
[NFO] [01:40:04] Compiling shaders


I see some errors( SValue param error) maybe the whole problem lies in them, how can they be fixed?
#3
Сhehoslovakia Jan 28 @ 3:57pm 
Originally posted by Tsuru:
Originally posted by Анюта:
immediately after starting the game, the laptop turns off. there is no such thing in other more demanding programs. drivers are updated intel ultra 125h 16gb ddr5 ssd integrated graphics. this situation hapens only with this game

Its not always ab out how demanding the game is. A forced shut down, is never a good thing.

If its shutting off completely then its a power related or a overheating thing.

If its restarting, then there is usually a blue screen report you can look at in the windows logs.

no blue screen occurs, the laptop just shuts down and that's it, I turn it on and it works normally. in the message above, I displayed the contents of the log file that I found
#4
アンジェル Jan 28 @ 9:46pm 
Originally posted by Анюта:
Originally posted by Tsuru:

Its not always ab out how demanding the game is. A forced shut down, is never a good thing.

If its shutting off completely then its a power related or a overheating thing.

If its restarting, then there is usually a blue screen report you can look at in the windows logs.

no blue screen occurs, the laptop just shuts down and that's it, I turn it on and it works normally. in the message above, I displayed the contents of the log file that I found


What you describe is an emergency shutdown/restart of the PC.

Share the DxDiag report & Event Viewer log.
#5
Tsuru Jan 28 @ 10:14pm 
Event Viewer > Windows logs > system

Find errors that occur during the time of the shut down.
#6
アンジェル Jan 28 @ 10:27pm 
Originally posted by Tsuru:
Event Viewer > Windows logs > system

Find errors that occur during the time of the shut down.

:steamthis: :MHRISE_OK:

For DxDiag -> WIN+R -> enter dxdiag -> create report and save it to desktop, then upload it with whatever hosting service you prefer (I like pastebin.com for that)
#7
Сhehoslovakia Jan 29 @ 7:58am 
Originally posted by アンジェル:
Originally posted by Анюта:

no blue screen occurs, the laptop just shuts down and that's it, I turn it on and it works normally. in the message above, I displayed the contents of the log file that I found


What you describe is an emergency shutdown/restart of the PC.

Share the DxDiag report & Event Viewer log.


https://pastebin.com/eHmnZhvs Event Viewer (errors and critical)
https://pastebin.com/EiL6Fu2q Event Viewer (short log and with details)
https://pastebin.com/1Rn8sUYu DxDiag report
#8
The author of this thread has indicated that this post answers the original topic.
アンジェル Jan 29 @ 10:43pm 
Originally posted by Анюта:
Originally posted by アンジェル:


What you describe is an emergency shutdown/restart of the PC.

Share the DxDiag report & Event Viewer log.


https://pastebin.com/eHmnZhvs Event Viewer (errors and critical)
https://pastebin.com/EiL6Fu2q Event Viewer (short log and with details)
https://pastebin.com/1Rn8sUYu DxDiag report

I see it is another intel Arc device. In that case best you can do is wait for an official developer response. There is something weird happening with intel arc at the moment after a recent Windows update, making intel arc no longer being supported by several games.

I myself have no more information available aside of that official statement from different game studios.
#9
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Date Posted: Jan 28 @ 2:54pm
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