Bug with menus

[Tobylerone]

Having a bug with menus not being able to select any building or any items in shops. Also when in the options menu it constantly scrolls up. I don't have a controller plugged in or anything external. Restarted my pc and verified my files. But I can't think of much else to do. Any help is appreciated.

[アンジェル]

Originally posted by Tobylerone:

Bug with menus
Having a bug with menus not being able to select any building or any items in shops. Also when in the options menu it constantly scrolls up. I don't have a controller plugged in or anything external. Restarted my pc and verified my files. But I can't think of much else to do. Any help is appreciated.

How do you normally select the items? With arrow keys or mouse?

Do you use fullscreen or windowed screen mode?

Did you try resetting the game's settings?

[Tobylerone]

I usually use mouse yes, arrow keys do work with switching option menus, but for the first camp upgrade to get the guild house I can't even select it because it has to be mouse to select. Also I was in borderless mode, and switched to both fullscreen and windowed and it didn't help anything. It was also a pain to get to the bottom on the game options with it scrolling up constantly but I did get to the resetting game setting and that didn't do anything either.

[アンジェル]

Originally posted by Tobylerone:

I usually use mouse yes, arrow keys do work with switching option menus, but for the first camp upgrade to get the guild house I can't even select it because it has to be mouse to select. Also I was in borderless mode, and switched to both fullscreen and windowed and it didn't help anything. It was also a pain to get to the bottom on the game options with it scrolling up constantly but I did get to the resetting game setting and that didn't do anything either.

Are you using Razer mouse or anything like that with comes with additional third party software?

I know that those cause similar issues in other games. Checking for controller was the right start, but maybe some interference by third party software is the cause.

Did you just got the game?

[Tobylerone]

I do have a mouse and keyboard with third party I think but I've never done anything with the programs that run them before. To my knowledge no program starts up with my computer for them. I've never changed anything about them, they're default.

I did also just get the game while it was on sale a couple days ago, but just started trying to play today. I feel I should note as well that it let me pick in some menus such as when levelling up abilities, I could click on which one I wanted. I also played the demo and the demo ran completely fine, there was no problems with it.

[アンジェル]

Originally posted by Tobylerone:

I do have a mouse and keyboard with third party I think but I've never done anything with the programs that run them before. To my knowledge no program starts up with my computer for them. I've never changed anything about them, they're default.

I did also just get the game while it was on sale a couple days ago, but just started trying to play today. I feel I should note as well that it let me pick in some menus such as when levelling up abilities, I could click on which one I wanted. I also played the demo and the demo ran completely fine, there was no problems with it.

Any overlay apps? Discord, Overwolf, recordings?

[Tobylerone]

No I have closed any and all of those and tried. It's still bugged. I appreciate the help by the way, regardless of nothing working.

[アンジェル]

Originally posted by Tobylerone:

No I have closed any and all of those and tried. It's still bugged. I appreciate the help by the way, regardless of nothing working.

It might be a far stretch, but could you share your savegame? Just to exclude the possibility that something is wrong with that.

You mentioned you played the demo before and I read something was different there, wondering if an update made it weird.

https://steamuserimages-a.akamaihd.net/ugc/33314777894830222/EBD94616EA8CB819FFC8F5CE1115B5A134D11285/
you can find a folder named "saves" in the games folder - if you can share it as a zip file by using e.g. file.io or whatever is convenient for you I would take a look. But then I doubt it might be related, still worth checking.

[Tobylerone]

https://limewire.com/d/fb50e0bf-c529-4b0b-84f6-68cf66a68a89#UD5nyMRVVfM5ZIwIIsxrje1hOe8vcMmXd2lLrAccyXk

Hopefully that works, let me know if I need to change anything.

[アンジェル]

Originally posted by Tobylerone:

https://limewire.com/d/fb50e0bf-c529-4b0b-84f6-68cf66a68a89#UD5nyMRVVfM5ZIwIIsxrje1hOe8vcMmXd2lLrAccyXk

Hopefully that works, let me know if I need to change anything.

https://i.ibb.co/WxXVkKS/619820-20250124141354-1.png

I tested your savegame and could not reproduce the issue. So all I can tell is that it most likely has something to do with your local settings.

[Tobylerone]

Interesting, I have no idea what could be the problem with the setting. Because as I said the demo was fine and had no problems at all, and I haven't really changed anything since and didn't change anything in the game starting it up. But thank you again for the help, you've been amazing, appreciate it.

[Tobylerone]

Quickly I should mention that I just tried the demo again to make sure that it was working properly. But it has the same issues. So there's that, but I don't know what that means or how to go about fixing it. Just putting that out there, not necessarily expecting that to change anything.

[アンジェル]

Originally posted by Tobylerone:

Interesting, I have no idea what could be the problem with the setting. Because as I said the demo was fine and had no problems at all, and I haven't really changed anything since and didn't change anything in the game starting it up. But thank you again for the help, you've been amazing, appreciate it.

Originally posted by Tobylerone:

Quickly I should mention that I just tried the demo again to make sure that it was working properly. But it has the same issues. So there's that, but I don't know what that means or how to go about fixing it. Just putting that out there, not necessarily expecting that to change anything.

In the game's folder you can find a file HWR2.exe.cfg

Delete that one - that will force reset the game's settings - then try again.

After that it would be best if a developer could check.

I have mentioned your case in another thread of mine, hoping a developer will reach out to you soon. I also recommend you leave a message on the discord.

Personally I do not think it is a game issue, but only a clean boot can tell...

[Tobylerone]

Okay good news, I got the game working. I uninstalled and reinstalled, as well as just deleting my folder and starting a fresh. So I have no idea what has changed or what I did in the first place but it's working now. If I have any more problems I'll reach out again or in the discord. Again thank you a lot for you help.

[phensl84]

Having the same issue. Have reinstalled the game and that didn't fix the issue
. The issue goes away when I disconnect my Xbox controller. Seems the game doesn't fully support Xbox controllers?

[アンジェル]

Originally posted by phensl84:

Having the same issue. Have reinstalled the game and that didn't fix the issue
. The issue goes away when I disconnect my Xbox controller. Seems the game doesn't fully support Xbox controllers?

An issue which sounds similar indicates it can be related to UI scaling. Hence the repeated recommendation to reset your game's settings. Simple uninstall/reinstall will usually not do.