[OFFICIAL] Known bugs and fixes

[Schlock]

This thread will be used to publicly share and record bugs that may affect the Organ Quarter experience.

Feel free to share more or share potential fixes below.

These two simple keyboard cheats may help you bypass any navigation or mechanical issues:
HOME + END = save current room's status (objects etc) and reload it (pushing you back to entrance)
HOME + DEL = swap motion control method (from analog to teleport or vice versa)


General: performance issues

If you are experiencing performance issues, please ensure that SteamVR's built-in supersampling is turned off. Organ Quarter uses its own built-in solution.

If this fails or the performance is particularly poor, please post your full system details in the comments and flag up precisely how, where and for how long your performance was impacted. (E.g. what level, if only when looking in a certain direction or at a certain object, etc.)



Launch bug 1 - map stamp wiping - CONFIRMED

After entering and leaving a TV screen your map of the current floor may have its stamps wiped. You do not have to save, only enter the TV. No known fix but if you need to record notes for puzzles you can keep stamps by not entering the TV until you solve the puzzle.

[No temporary fix yet]
[Timescale] Urgent priority (coming days).



Launch bug 2 - re-locking gates - CONFIRMED

Mid-game location and mechanic spoilers.
The metal gates that raise and lower in the mines will keep opening and closing every time you leave the room. So if you've inserted a battery (unlocking a gate), then leave the room, when you step back in, the gate will close.

[Temporary fix] You can just leave the room and come back in for the gate to re-open or re-close.
[Timescale] Urgent priority (coming days).



Launch bug 3 - no Oculus Touch controller Left Hand - CONFIRMED

The 'Left hand' toggle doesn't work in the menu, so left-handed Oculus players cannot use their preferred hand position.

[Temporary fix]On Vive you can simply swap controllers, but this is far more difficult on Touch.
[Timescale] Urgent priority (coming days).



Launch bug 4 - map state gets reversed - CONFIRMED

If you go through a door or into a TV while holding the Map button, the map's state gets reversed so that it is always open and only closes when you press the Map button. Sometimes leads to stamps floating in mid air at all times.

[Temporary fix]Simply hold the Map button and walk into another room or re-enter the TV. It re-reverses the effect.
[Timescale] Low.

20.10.17 - Stage door bug - UNCONFIRMED

Mid-game location spoilers.

User LeveeWasDry reports that if you climb on stage in the Club to get the key piece, then return down the stairs from the stage ONCE, the room load back to the save room will break, throwing you into darkness. You can hear the TV and move around. This suggests it's to do with the 'vignette' effect that briefly covers/uncovers the player's eyes on staircases or loads. We do not know how widespread or repeatable this is, and couldn' replicate it on our computers. We will look into the door and handrail code for this location.

[Temporary fix]If you encounter this issue, you can simply walk back on stage one extra time before you go down again and leave.
[Timescale] Medium priority


20.10.17 - Mines main area teleportation broken - UNCONFIRMED

Mid-game location spoilers.

If you are using teleportation locomotion, you may not be able to navigate the main Mines room (after two battery-powered gates).

[Temporary fix] Use the 'swap control method' cheat above to temporarily change to Analog movement, then press it again to change back once you are in a safe space.
[Timescale] Urgent priority (coming days)



21.10.17 - Game won't start or fails at main menu - UNCONFIRMED

We haven't seen this on our own systems, but a similar problem was encountered with the Pre-Alpha Demo.

The game either doesn't start at all or reaches the main menu and then fails (often showing a single menu screen, like the settings screen.

[Likely fix]Delete the game's save data folder. Should be located at:
C:\Users\UserName\AppData\LocalLow\Outer Brain Studios

Game data from previous versions in this location seems to cause a conflict with the game's initial load.

[Timescale]Low priority (unless it becomes a bigger issue)

[FILMNOIZE]

Hi guys, first of all congratulations, the game is really gorgeous! It has an incredible atmosphere, a really solid gameplay and incredible music and art direction. I played a couple of hours and I think I'm stuck into a bug. In the caves, passed the subway, after the part with the small puzzle of the two (or three? I haven't a good memory) doors to open with only two batteries, after the next door I can't make any moves despite the road is free. I can move only in smallest specific points close to me, the rest it's unavailable. I'm playing with the teleport system to avoid motion sickness on oculus rift, probably using the normal motion system there are no problems but I haven't tried it yet. Let me know if it's a bug or maybe it's something I did not understand, sorry for my english. Good luck with the game, it's great!

[Schlock]

Originally posted by FILMNOIZE:

Hi guys, first of all congratulations, the game is really gorgeous! It has an incredible atmosphere, a really solid gameplay and incredible music and art direction. I played a couple of hours and I think I'm stuck into a bug. In the caves, passed the subway, after the part with the small puzzle of the two (or three? I haven't a good memory) doors to open with only two batteries, after the next door I can't make any moves despite the road is free. I can move only in smallest specific points close to me, the rest it's unavailable. I'm playing with the teleport system to avoid motion sickness on oculus rift, probably using the normal motion system there are no problems but I haven't tried it yet. Let me know if it's a bug or maybe it's something I did not understand, sorry for my english. Good luck with the game, it's great!

Thanks for flagging this up FILMNOIZE. We were aware of several teleportation issues in large/open areas earlier this week and thought we cleared all of them up, but perhaps this slipped through the net. Will add to the OP.

For now: when you reach this point, you can (carefully) press HOME + DELETE on your keyboard while in the game to swap control to Analog mode. (Make sure Organ Quarter has 'focus' on your computer.)

Do this, move to the end of the area slowly, then press HOME + DELETE again to swap the mode back to teleportation.

[FILMNOIZE]

Thanks Schlock, I didn't tought there was a keyboard shortcut to swap between the movement system, I'll try later. I encountered a little of this problem even in the main road, outside of the hotel, there are some small areas where it's difficult to reach objects because of teleportation limits. Thanks again, I cannot wait to continue!

[allanemily5]

Hi, first off im really enjoying the game so far ( 1 hour in ), great atmosphere and i like the look of the game. Couple of things that bother me, firstly the location of the inventory button is right next to the trackpad for locomotion and i always brush the pad and move accidently and it disorientates me for a second, could you tell me when you are looking to patch in press to move locomotion? or maybe select weapons differently (handgrip press to waist?) and put iventory on opposite side?
Second when moving next to something it pulls you back and im finding it difficult to pick up certain items which can be frustrating.
Apart from that im loving your game so far, and if these issues can be fixed it could turn out to be the best VR title i own.

[Schlock]

Originally posted by allanemily5:

Hi, first off im really enjoying the game so far ( 1 hour in ), great atmosphere and i like the look of the game. Couple of things that bother me, firstly the location of the inventory button is right next to the trackpad for locomotion and i always brush the pad and move accidently and it disorientates me for a second, could you tell me when you are looking to patch in press to move locomotion? or maybe select weapons differently (handgrip press to waist?) and put iventory on opposite side?
Second when moving next to something it pulls you back and im finding it difficult to pick up certain items which can be frustrating.
Apart from that im loving your game so far, and if these issues can be fixed it could turn out to be the best VR title i own.

Thanks allanemily!

Click-in locomotion will likely be added during the Quality of Life update (between now and Christmas). If it causing big problems and we can fix it sooner, we will.

We're aware of the 'pushback' bug as well. Looking into it.

More weapon and inventory interaction options... we'd love to but we're a tiny team with limited resources so have to decide carefully what to focus on. Watch this space :)

[allanemily5]

Thanks Schlok for the quick reply, click in loco would be great, appreiciate the hard work and best of luck with the game.

[voxie]

I think I ran into some bug in the Metro/Mines
1) I enter the first safe room in the mines and see the battery on the table. I can pick it up, but not store it in my inventory. Is this a bug? I seem to be at a dead end.
2) In the train area after you enter the metro, you can walk across the tracks to the other side and enter the opposite stairs, which breaks the game.

[Chris 2.0]

Tow bugs: So the Jupiter club gave me a REALLY weird bug. I walked out into the main dance floor, and then out of no where, i was flung 20 feet across the dance floor,
over the party goer orgy...things...and then landed on the other stage. hovering above the ground. I thing i lightly sequence broke the game for a moment but was able to resume after entering the hallway from the other side. Lots of collision/sliding issues i'm having with automatic movement.

Second bug was in the Subways
when i first entered, i could walk over the tracks and hover above the ground, unless i used the stair case railings. I didn't bother trying to see what was on the other side, i imagine nothing.

[Lord_Edmo]

There seem to be lots of stair railings and ledges you can walk directly off of and through the air. Noticed they started at the metro. Also later on at the medical university I passed through a door with my map open and it stayed open into the next room. Basically it became reversed. Letting go of the trigger opened the map and pressing it removed the map. It also made all my stamps only show up in the air when the map was closed. Restarting the game fixed it.

[Schlock]

Originally posted by Chris 2.0:

Second bug was in the Subways
when i first entered, i could walk over the tracks and hover above the ground, unless i used the stair case railings. I didn't bother trying to see what was on the other side, i imagine nothing.

Originally posted by Lord_Edmo:

There seem to be lots of stair railings and ledges you can walk directly off of and through the air. Noticed they started at the metro.

This is interesting, thanks for flagging it up. A few builds before release I confirmed that all of the staircases/railings had the correct colliders, so we couldn't walk out onto thin air... something must have changed in a more recent build.

We'll look into it, thanks!

Originally posted by Chris 2.0:

Tow bugs: So the Jupiter club gave me a REALLY weird bug. I walked out into the main dance floor, and then out of no where, i was flung 20 feet across the dance floor,
over the party goer orgy...things...and then landed on the other stage. hovering above the ground. I thing i lightly sequence broke the game for a moment but was able to resume after entering the hallway from the other side. Lots of collision/sliding issues i'm having with automatic movement.

Wow. This is a pretty far-out bug, we never saw anything like this. If it happens again please pay attention to the context; if you did anything, moved a certain way, etc.

Were you standing in a particular place or was it just near the middle of the room?

Originally posted by Lord_Edmo:

Also later on at the medical university I passed through a door with my map open and it stayed open into the next room. Basically it became reversed. Letting go of the trigger opened the map and pressing it removed the map. It also made all my stamps only show up in the air when the map was closed. Restarting the game fixed it.

Yup, we're aware of this, added it to the OP.

You can fix it by simply walking through another door while holding down the trigger for the map. Re-reverses it.

We'll fix this in due course. For now that quick solution works.

[Chris 2.0]

It occured when i just came into the hall, on the platform that has the door where the objects slot into. I was standing, admiring the...dancers...there was a sudden tracking error, and bam, i was soaring to the opposite side of the floor and ended up on the main stage.

[Schlock]

Originally posted by Chris 2.0:

It occured when i just came into the hall, on the platform that has the door where the objects slot into. I was standing, admiring the...dancers...there was a sudden tracking error, and bam, i was soaring to the opposite side of the floor and ended up on the main stage.

Hm. It could have been to do with the tracking error. Perhaps the lost tracking did something funky with your HMD in-game, pushed it into a collider or something.

We'll keep an eye out, thanks again!

[Chris 2.0]

Some later game bugs

- Performance drops in the park leading to the university, and the room with the mixture tank.
- In the park, terrain just before the first lamp post can be clipped through
- Icons for doors unlocked with the flesh keys remain floating.
- Walking up to a solid surface will perpetually push you in the opposite direction until you move.
- On the second floor of the University, after opening the goo door with the medallion, there is a door at the far end of the hall, which leads to a very long industrial hallway. Turning around and going back through this door will spawn you into the wall, and even upon getting out by clipping, movement and interaction is impossible.
- There is an enemy in the room on the fifth floor, after the study hall, in the door with the note about the Dr who took an absurd amount of damage. Only 1 in every 5 shots to the head registered as a critical hit, and he took about 12 shots total to bring down. He was a standard enemy and i can only assume this was a bug.

[Lepy]

Finished the game and found a few bugs. Started at the Jupiter Club on the new patch using a Vive, so not sure if these were introduced by the patch or not. I only had minor performance issues on the second form of the final boss and running through an organ patch on the 5th floor of the university.


-Biggest issue I noticed was SteamVR chaperone orienting, after the patch, when opening a door, climbing stairs, or loading a new scene. If I was looking in a different direction while initiating a room load, the chaperone bounds would be askew compared to the game world. Wherever the headset was pointing on load would be the front, like you continued walking through the door and were rotated to face straight ahead, if that makes sense. This could be fixed by approaching the bounds, looking straight at an edge of the boundary (assuming a square playspace) and initiating a load. I played the game in my smaller play area, and have a corner marker in the bounds for orientation, so it was very noticeable and a little disorientating. Was this a comfort option that was intoduced? I did not notice this behavior pre-patch, but perhaps I was just too immersed.

-I first noticed the solid object push back at the university bathroom sinks. However, I also noticed a perpetual motion bug in two or more of the smaller rooms of the university. First noticed it in the acid room as I was attempting to pour. The character would slowly move in one direction without a finger on the trackpad. Moving within the room and stopping did nothing to fix the slight drift, and it would always be in the same direction, like I had a finger just off-center on the trackpad. Upon exiting to the hallway, the drift stopped and would not happen again until re-entering the room.

-Probably not a bug, but starting in the park, any elevated terrain was clippable. The character just slid through the terrain like it wasn't there instead of walking up it. This is probably a comfort or resource decision, but I was enjoying wandering around in the dark, and it was quite noticeable immersion-wise.

-Like Chris, flesh key door icons remained. This turned out to be helpful since I experienced the map wipe bug for the first time in the university.

-Also, the enemy behind the heart door on the 5th floor with the Dr's note did not want to die. Used up 15+ rounds and, like Chris, only about 1 in 5 shots seemed to register.

-When I first made it to the final boss, I was unable to reload either of my weapons. After reloading the game, weapon reloads worked and I took him out in one try. Haven't had any reloading issues in any other part of the game.

-I don't think I found any secret notes from backers and didn't notice my name in the credits =(

Absolutely amazing game! Great job Outer Brain!

[Schlock]

Wow, incredible feedback as always. Thanks you guys, we'll comb through this and put it onto our filing today.

Lepy: sorry you didn't see your name in the credits. I've added you as a friend so we can address that.