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1. Try checking if you have any opened programs running at the Same time without knowing it. If you do not see anything opened, these programs might be running from the task manager. Press alt+ctrl+del at the Same time then task manager and from the apps tab stop the running programs there.
2. Try checking your Internet connection from ''network and sharing center'' which is in the Control panel. After that click ''change adapter settings'' and run a ''diagnosis'' by right clicking on the specific Internet you are using, then if it say it's found problems, it will ask you to fix them, click there and you are done.
3. Try checking your Internet connection by writing your router's ip on a Webpage and when you find the specific connection you are looking click ''connect'' or something like a button to fix the problem. If this option did not work either then it's Best to contact the experts about this.
Hope i helped :)
I want to say that my internet is fine and duel links is the only thing that won't work for me.
My sister plays the game too and it works fine for her.