Official DMC5 Troubleshooting & Issue Reporting Thread (Updated: April 1, 2019)

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Devil May Cry 5 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

dmc5.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\Devil May Cry 5

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. Editing the game's INI configuration fil

Some issues may go away by editing the game's INI file.

dmc5config.ini (Default installation folder C:\Program Files (x86)\Steam\steamapps\common\Devil May Cry 5)

dmc5config.ini will be generated automatically after launching the game for the first time. Follow steps below to edit and change parameters in the ini file.

1. Shut down the game if it is currently running.
   
2. For Windows 10 only: Open dmc5config.ini using a text editor and locate the TargetPlatform= entry. If it shows DirectX11, change it to TargetPlatform=DirectX12, save it, and close the ini file. If there is no improvement, go to Step 3 below.
   
3. For Windows 10 only: Open dmc5config.ini using a text editor and locate the TargetPlatform= entry. If it shows DirectX12, change it to TargetPlatform=DirectX11, save it, and close the ini file. If there is no improvement, close the game (keep TargetPlatform as DirectX11) and go to Step 4 below.
   
4. Open dmc5config.ini and locate the UseVendorExtention= entry. If it shows Enable, change it to UseVendorExtention=Disable, save it, and close the file. Launch the game again and observe if there's any performance or stability improvement.

10. Known stability issue with Bloody Palace free DLC update

Upon release of the Bloody Palace update on April 1, 2019, it has come to our attention that the game may crash in Bloody Palace mode under certain hardware configuration.

We’ve so far identified the crash to occur with the following hardware and OS combination.

• Windows 7 / core i5 series / GTX960
  
• Windows 8.1 / core i5 series / GTX960
  
• *Windows 10 / core i5 series / GTX960 *Note: occurs only in DirectX11 mode. Issue does not occur when using DirectX12

Our sincere apologies for the inconvenience to those impacted with this issue, but please rest assured we are investigating the root cause and hope to fix it as quickly as possible.

For those using Windows 10, you can get around the crash issue for the time being by selecting the DirectX12 option in dmc5config.ini. Please follow the steps below:

Windows 10 environment: Switching from DirectX11 to DirectX12

1. Shut down the game if it is currently running.
   
2. Open dmc5config.ini, locate the TargetPlatform entry, and change the setting from DirectX11 to DirectX12.
   
3. Save and close the configuration file.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the dmc5config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Devil May Cry 5; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Sendacia]

my game workes fine but when i activate the discord overlay then the game crashes. the game without discord overlay is fine worked well and is starting, but when the overlay is on from discord the game crashed to a dark screen with this error C:\Program\Steam\steamapps\common\Devil May Cry 5\DevilMayCry5.exe "c:\\reengine\\reengine\\gitroot\\runtime\\modules\rendor\os\\renderdevicedx11.cpp"6029 D3D11 create Swapchain failed. i don't know what this means but this is the error message i got. i hope it get fixed because i don't want to switch between the game and the desktop everytime i got a discordmessage ;)

[vboy]

Black Screen after watch the goliath cutscene

[Nothu]

Originally posted by virtualboy:

Black Screen after watch the goliath cutscene

same issue here. (After the Nero Cutscene with Goliath ends it just ejects you into a black screen - music still running although if you skip it just plays enviroment noise and when you finish it plays the baselevel of goliaths theme)
Updated Drivers, Windows etc.
Tried different window settings, turning off most background applications but nothing works

Specs:
Time of this report: 3/8/2019, 07:03:23
Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: German (Regional Setting: German)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 1009 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
Memory: 32768MB RAM
Available OS Memory: 32706MB RAM
Page File: 7457MB used, 30113MB available
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Card name: NVIDIA GeForce GTX 1070
Manufacturer: NVIDIA
Chip type: GeForce GTX 1070
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_37011458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24441 MB
Dedicated Memory: 8088 MB
Shared Memory: 16353 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

Windows Defender

[艾尔登之王]

第二关boss战无限加载怎么解决

[IncrediBurch]

I'm unable to turn off HDR mode. Windows 10 HDR is off normally, the game forces it on when I launch the game. The Color Ranger setting in PC Settings sis greyed out, displaying "SRGB". The colors are washed out and don't look correct, especially Reds. I want to turn off HDR manually on the game.

**UPDATE
Looks like switching to Borderless Window deactivates HDR. Fullscreen mode forces HDR. Please fix so HDR mode is a toggle in fullscreen.

[ancient]

when i run the game is show error "d:\\reengine\\reengine\\gitroot\\runtime\\modules\\render\\os\\renderdevicedx11.cpp"5704 createcomputeshader failed

[1 BIT AI]

fatal application exit my game keep crashing when im in mission 4 using v

[WGray]

Originally posted by ancient:

when i run the game is show error "d:\\reengine\\reengine\\gitroot\\runtime\\modules\\render\\os\\renderdevicedx11.cpp"5704 createcomputeshader failed

same problem.

[ChilLyWilLy]

Fix ULTRAWIDE. That is all...

[达达城少主]

Originally posted by Air (ง︡'-'︠)ง:

Game just crashes. Hit "play game", game starts in a window maximized and then poof, game crashes. Anyone got a fix for this yet?

me too，rubbish game！

[Nero]

Originally posted by Dkloger:

Game keeps crashing on cinematics. I'm stuck at the begining of the game when V and Nero jump into the city, game just keeps crashing either on that cinematic or the previous one when first fighting Urizen.
C:\Program Files (x86)\Steam\steamapps\common\Devil May Cry 5\DevilMayCry5.exe
d:\\reengine\\reengine\\gitroot\\runtime\\modules\\render\\os\\renderdevicedx11.cpp" 4251 present failed.
HRESULT=0x877a00006

Aaaaaaaall the time.

I'M GETTING THAT ONE TOO WHAT THE HELL MAN I JUST WANNA PLAY

[为君献上寂寞]

When I meet V and get the insect,i just can't play . "GPU error" What's wrong with you?

[savage420smoker]

I was playing with the settings and the fps was locked at 60 so I pushed the arrow to increase it since I have a 144hz monitor my screen went black and my monitor read "out of limits." Every time I open the game now it says this. I have re-downloaded the game and that did not fix it.

[2R1Zt]

Got two crashes. First close to end of cutscene in the end first mission:
https://www.dropbox.com/s/cl7j5ozsqk72lm8/dmc_off.jpg?dl=0
Second on in cutscene where we meet V in second mission:
https://www.dropbox.com/s/7rjiipwicc6q647/dmc_off2.jpg?dl=0

Specs:I5-760, 12 gb DDR3, GTX 770 2gb, drivers - 417.71

Game runs pretty well.

[BlindSyx]

It's 2019 and still no Ultrawide? Please add ultrawide 21:9 3440x1440 support