Upgrade to Deluxe Edition disabled and DLCs N/A

[Raidaxs]

I wanted to upgrade to Deluxe Edition but it's gone wtf? and I can't buy the items per separate bc they are not available, the unique way to get the Deluxe Edition, it's buying the game+Deluxe Edition wtf?? Capcom are you serious?

[PROTOTYPE]

Първоначално публикувано от Deques:

you have to ask yourself if it's worth the plane ticket money to just an upgrade

When did Steam learn to ignore VPN and other bypassing software?

[Deques]

Първоначално публикувано от Proto:

Първоначално публикувано от Deques:

you have to ask yourself if it's worth the plane ticket money to just an upgrade

When did Steam learn to ignore VPN and other bypassing software?

You can't use VPN to bypass anymore. I never mentioned VPN. Or were you replying to someone else?

[PROTOTYPE]

Първоначално публикувано от Deques:

You can't use VPN to bypass anymore. I never mentioned VPN. Or were you replying to someone else?

I just had in mind if you really have to physically move to Japan in order to change Steam store preferences to make that strategy work. Never been interested in using workarounds using bypassing software, so I cared to ask if it's still possible today

[TheSausageDog]

Първоначално публикувано от Deques:

Първоначално публикувано от sausage.dog:

I don't think the Japanese listing of Devil May Cry 5 is a different package ID though. If that's the case if you moved to Japan for example it should work without rebuying the base game. A lot of games that are region locked like have different app IDs, like 428 Shibuya Scramble is app 648580 in western regions and 648590 in Japan, or Psycho-Pass which is 522880 in western regions and 630790 in Japan. Devil May Cry is 601150 across regions, so the base game is probably the same Steam packages underneath.

Either way, whether you can bypass it or not, it's still scummy.

What I meant was that you can't be gifted the upgrade bundle, since it's a complete your collection bundle. Those cannot be gifted, you only complete the game with dlcs that you are missing.

Since Japan seems not to have a different sub app ID than US and EU, I believe that you can go to Japan change your address to a Japanese address and buy the upgrade. But at this point you have to ask yourself if it's worth the plane ticket money to just an upgrade

Ah, I get it. I didn't know there was a special class of bundle like that.

[A Drifter]

Първоначално публикувано от ara:

C'mon capcom just straight up losing money as people can't even buy deluxe version if they already have the regular one
Capcom plz fix #fixdmc5

Първоначално публикувано от sirupybear:

do something capcom

It's not Capcom; it's Steam. Contact Steam support & they can fix it for you:

Help > Steam Support > Purchases > I can't complete my purchase on the Steam Store

[PROTOTYPE]

Първоначално публикувано от Duck In Ur Shirt:

It's not Capcom; it's Steam. Contact Steam support & they can fix it for you

So the solution's been right under our noses all along??? And therefore, the absence of Deluxe upgrade in the store page is not intentional for the rest of the world?

[Tyjan]

I sent a support ticket seeing if they'll fix it at all, I'll report back here with their response.

If I get one, that is.

[A Drifter]

I mean it worked for this guy:

https://steamcommunity.com/app/601150/discussions/0/2659871169517288120/

Also, knowing how Capcom is nowadays, they wouldn't remove a purchase option (unless they were gearing up to release a GOTY/Gold/Special Edition). Partially because it's "work" that doesn't produce profit, but mainly because they're just straight-up done w/ DMC5 for now.

DMC5's team has moved on to Dragon's Dogma 2, while the other studios are working on RE3, MVC5, and probably at least 1 other game.

Not to mention that these issues are exclusive to Steam. So, yeah, I wouldn't bother bugging Capcom about it when there's a middle-man involved. The issue is likely not on their end.

[A Drifter]

Actually, I've got an idea based on what happened here:

https://steamcommunity.com/app/601150/discussions/0/1740008576841942691/

Първоначално публикувано от Ringo The Octopus:

Have you tried removing the blood orbs DLC from your account? If you don't know how to do that, go to help > Steam support > games, software, etc > go to the search bar and type in the name of the DLC and remove it.

Try that & see if it opens up any options in the store for you.

Sounds like the orb DLC is simply causing an incompatibility issue w/ the DLC/Deluxe upgrade and thus causing it to not be displayed. So the idea is just do as Ringo there suggested (then restart) and see if the content/upgrade is now available for you to purchase.

[TheSausageDog]

Първоначално публикувано от Duck In Ur Shirt:

Actually, I've got an idea based on what happened here:

https://steamcommunity.com/app/601150/discussions/0/1740008576841942691/

Първоначално публикувано от Ringo The Octopus:

Have you tried removing the blood orbs DLC from your account? If you don't know how to do that, go to help > Steam support > games, software, etc > go to the search bar and type in the name of the DLC and remove it.

Try that & see if it opens up any options in the store for you.

Sounds like the orb DLC is simply causing an incompatibility issue w/ the DLC/Deluxe upgrade and thus causing it to not be displayed. So the idea is just do as Ringo there suggested (then restart) and see if the content/upgrade is now available for you to purchase.

I bought at launch before the red orb DLC was bundled in and I can see in the deluxe edition bundle that I don't own it. This is not an error on Steam's end causing the deluxe upgrade to be hidden. It's Capcom.

[Deques]

It's not the Red orb dlc that is causing it. My copy was bought from another store and was redeemed without any red orb dlc. I followed the instructions to remove the dlc, but since I don't own it I cannot remove anything.

The only upgrade option I see is the ingame unlock upgrade, which is not what I want.

It's either Capcom and/or Steam that removed the upgrade option, or maybe a bug that caused it.
Did they add Red Orbs with the base game 3 months ago? And was the upgrade pack removed at the same time? Most likely I think that Capcom accidentally removed the upgrade pack or maybe a bug that removed the upgrade option when they added Red orb with the base game

Edit: I checked on the Playstation and Xbox store and there is an upgrade option there
https://store.playstation.com/sv-se/product/EP0102-CUSA08161_00-DMC5BUNDLE000003
https://www.microsoft.com/sv-se/p/devil-may-cry-5-deluxe-upgrade/BNDJXN87R0C0?activetab=pivot:overviewtab

Edit 2: I tweeted to Capcom USA and Capcom UK
https://twitter.com/deques/status/1210868946846539776

[Miku]

Първоначално публикувано от Raidax:

I wanted to upgrade to Deluxe Edition but it's gone wtf? and I can't buy the items per separate bc they are not available, the unique way to get the Deluxe Edition, it's buying the game+Deluxe Edition wtf?? Capcom are you serious?

Sorry for the late reply, if you want to upgrade to the Deluxe Edition (For what I've seen) The only way to do it it's remove the game permanently from your Steam Library (Through steam support) and buy the deluxe edition like if you never owned the game. Hope it helps, and let me say that I'm not 100% sure if it works like that, but I've done it a few months ago with Fallout 3 and NV; I bought German editions, so I removed them and bought global editions.

[Mrbud420 💩]

Първоначално публикувано от Hatsune❄️Miku:

Sorry for the late reply, if you want to upgrade to the Deluxe Edition (For what I've seen) The only way to do it it's remove the game permanently from your Steam Library (Through steam support) and buy the deluxe edition like if you never owned the game. Hope it helps, and let me say that I'm not 100% sure if it works like that, but I've done it a few months ago with Fallout 3 and NV; I bought German editions, so I removed them and bought global editions.

Please don't tell people to remove the game they paid for from their accounts just so they can buy it again to get the DLCs, that is just stupid and doesn't work anyway as stated in this thread.

https://steamcommunity.com/app/601150/discussions/0/1740008576841942691/.

Setting people up for failure.

[Raidaxs]

[Support reply]

''Hey,

The Devil May Cry 5 Deluxe Edition content is only available as a packaged set at this time. This means if you own any of the content included within this set then you will only be able to purchase the set as a gift for another Steam account.

Additionally, the content included within the Deluxe Edition is only purchasable within the Deluxe Edition by decision of the publishers. It is unfortunately not possible to purchase the included DLC individually at this time.

That all being said, I can see in looking at your Steam account that you currently own the base game, Devil May Cry 5 which is included within the Deluxe Edition. This is the reason why you are only seeing an option to purchase this edition as a gift at this time.

If you would like, I can remove this game from your Steam Library. This will de-register the owned content from your account at which point you should see no further issues in attempting to purchase the Deluxe Edition content.

Please note; this does mean you will be purchasing a second copy of the base game and extra copies are not given for duplicate game purchases unless explicitly stated otherwise.


Please let me know if you would like to proceed with this revocation.''

LMAO, so if we want DE content or any of those DLCs we need to remove the game from the account and then purchase the DE, wow what an ♥♥♥♥♥♥♥ move, If you want me to remove the game, give me 30€ what that cost me and I will purchase the DE gladly, seriously capcom are ♥♥♥♥♥♥♥♥

[Deques]

Wow, is support really suggesting to remove the game from your account? That's not acceptable solution. I don't believe that Capcom remove the upgrade option since both Xbox and Playstation store has the upgrade. Capcom might accidentally disabled it when the Red Orbs was added as part of the purchase.

@Raidax, since you have contact with Steam support. Can you ask them if they have any possibility to talk with Capcom and ask if this is intended or a mistake. I had no luck with tweeting to @Capcom_UK and @Capcom_USA