Randomly Crashing

[XanthemaN]

Would love to enjoy this game but every time I play randomly at some point it crashes. Not only does the game crash but it kills all my browser extensions too and I am not experiencing any other issues besides this. When not in Old World my browser extensions work fine.

Starting today I cannot even get the game to load. It hangs on "Loading rendering" not sure the exact verbage there. Anyway hoping someone with the dev has input or anyone has any direction. All my drivers are fully up to date, I meet min reqs, I've ran multiple integrity checks, not sure what else to do.

Again other than this my computer runs flawlessly and then in game other aspects of my computer begin to experience issues. I am giving 24 hours and if I cannot get it to work and no response from the dev I am requesting a refund and writing a bad review. I understand early access but I have other early access games and never has a game caused my web browser to crash. I have written very few if any Steam reviews since I joined in like 2003 but game can't start causing software issues with other apps that's no good.

[Groo the one]

You offer any useful information for to fix your issue. Would be more useful to upload your output text file (making use of a file uploader service of your choice) and post the link this place, for to have an idea what hardware and os you make use of.

Just as an example, my path to Old World output folder is this one: C:\Users\Username\Documents\My Games\OldWorld\Logs

Anything else is subpar. In case you'd find a crash report it would be of use, too.

In case you make use of Discord, I'd recommend to join the official server from Mohawk Games and post over there in "Technical Chat" area -> https://discord.gg/JkErNEMx (invite link exoires within 7 days).

Or just ask for refund...

[XanthemaN]

Yes here is output, it looks to me like the log just stops with no errors or anything but lets just be fair here I do not know what I am looking at ha. The times match up with when I last tried to launch the game.


00:00 - [LOG] Logfile is located at: /OneDrive/Documents/My Games/OldWorld/Logs/output.txt
00:00 - [App] TenCrowns Version: 1.0.61443 (7/6/2022)
00:00 -
-------------------------------------- Device Properties ---------------------------------
Unity Version: 2020.3.25f1
Unity Platform: WindowsPlayer

DeviceName:
DeviceType: Desktop
ProcessorType: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz
OperatingSystem: Windows 10 (10.0.19044) 64bit
ProcessorCount: 4
SystemMemorySize: 16322MB

GraphicsDeviceName: Radeon (TM) RX 480 Graphics
GraphicsDeviceVendor: ATI
GraphicsDeviceVersion: Direct3D 11.0 [level 11.1]
GraphicsMemorySize: 8170MB
GraphicsShaderLevel: 50
SupportsShadows: True
SupportsComputeShader: True
------------------------------------------------------------------------------------------
00:00 - [Steamworks.NET] Base game ownership check: True
00:00 - PlatformManager initialized for STEAM
00:00 - [OptionsSave] Loading: OneDrive/Documents/My Games/OldWorld/GraphicsOptionsSave.xml and C:/Users/rdfar/OneDrive/Documents/My Games/OldWorld/GameOptionsSave.xml
00:00 - [GraphicsSettings] Apply Options
00:00 - [OptionsSave] Saving: OneDrive/Documents/My Games/OldWorld/GraphicsOptionsSave.xml
00:00 - [GraphicsSettings] Apply Options
00:00 - [Rendering] Resolution changed, Previous: 1920x1080 (FullScreenWindow), Target: 1920x1080 (FullScreenWindow), Actual: 1920x1080 (FullScreenWindow), Monitor: 0->0
00:00 - [Discord] Discord detected
00:11 - [Steamworks.NET] Player achievements cached
00:16 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:17 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:20 - [Discord] Presence connected
00:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
00:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:14 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:14 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:50 - [Rendering] Resolution changed, Previous: 1920x1080 (Borderless Windowed), Target: 1920x1080 (Borderless Windowed), Actual: 1920x1080 (Borderless Windowed), Monitor: 0->0
01:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
01:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:14 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:15 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
02:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:14 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:15 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:24 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:34 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:44 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
03:54 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
04:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
04:04 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
04:15 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
04:15 - MatchMakingClient ListMatches :https://us1-mm.unet.unity3d.com/json/reply/ListMatchRequest
04:15 - [Rendering] Resolution changed, Previous: 1920x1080 (Borderless Windowed), Target: 1920x1080 (Borderless Windowed), Actual: 1920x1080 (Borderless Windowed), Monitor: 0->0
04:25 - [Rendering] Resolution changed, Previous: 1920x1080 (Borderless Windowed), Target: 1920x1080 (Borderless Windowed), Actual: 1920x1080 (Borderless Windowed), Monitor: 0->0
04:38 - [Rendering] Resolution changed, Previous: 1920x1080 (Borderless Windowed), Target: 1920x1080 (Borderless Windowed), Actual: 1920x1080 (Borderless Windowed), Monitor: 0->0
04:46 - [Rendering] Resolution changed, Previous: 1920x1080 (Borderless Windowed), Target: 1920x1080 (Borderless Windowed), Actual: 1920x1080 (Borderless Windowed), Monitor: 0->0
05:44 - [Rendering] Resolution changed, Previous: 1920x1080 (Borderless Windowed), Target: 1920x1080 (Borderless Windowed), Actual: 1920x1080 (Borderless Windowed), Monitor: 0->0
05:51 - [ModPath] Setting ModPath: Mods/LearnToPlay4/
05:51 - Learn To Play 4 DLL initializing...
05:53 - Learn To Play 4 DLL initializing...
05:54 - Game Seed: 8982630
05:54 - [ModPath] Setting ModPath: Mods/LearnToPlay4/
05:54 - Learn To Play 4 DLL initializing...
05:57 - OneDrive/Documents/My Games/OldWorld/Saves/Auto/OW-Save-Auto-Start.zip

[Dale Kent]

Thanks for posting the output log.

From the hardware specs, aside from RAM it looks like your PC is right on minimum specs. Your CPU matches the minimum, and your GPU is comparable to the minimum. But that alone shouldn't cause the game to crash.

We've had a couple other reports from players after the last update of crashes during startup of a game, where it was working fine for them beforehand. So we are aware.

There's 2 things I'd like you to try.
1. Start Old World, start new game, select a leader, then choose duel size map. See how far you get in a duel size map.
2. We have a "Test" version which holds fixes for things before they hit the main version. Tomorrow we push a new update to "Test" so it would be useful to know if this works for you. To access "Test" right click on Old World in your library, properties. Then go to the betas tab.

EDIT: was able to respond through discord.

[Groo the one]

Just for other users, experiencing the same or similar issues the posts by XanthemaN in Diswcord, who was able to fix it:

Originally posted by XanthemaN:

Mighta found something, faulting driver dll. potentially AMD User Experience Profile I opted out and it removed the services
[01:24]
hoping that is it, dont want telemetry being sent to AMD anyway
[01:25]
This was at the same time as an OldWorld hang but nothing else indicated anything solid so fingers crossed.

Originally posted by XanthemaN:

Yeah prices are tanking I was about to build a new system anyway
[01:30]
No dice, well at least that helped me narrow it down to the graphics card guess I will keep the game and upgrade soon. It's just weird I played Solasta from the Old World crash earlier until just now and no problems, but Old World won't even load a single map.

Originally posted by XanthemaN:

Yes I just saw that, I was going to review but I rebooted and seem to be stable now. Hoping a reboot 100% cleared that User Experience Program. I did have a notifcation on login that said I left the program so
[01:35]
fingers crossed. Now I just have to figure out how to not lose at the tutorial.

[XanthemaN]

Actually I forgot to update this. That did not fix it, but I finally tracked down an offending service tied to the Epic Games launcher. I disabled that service and since then all has been well. Not sure if it was a recent update to their launcher or what. Honestly only had it installed for FF7 Remake Retrograde as they had it on sale for dirt cheap. I guess that's because you had to install their ♥♥♥♥♥♥ spyware lol.

Anyway if anyone else runs into this look for the "Epic Online Services" service and disable it, or just totally uninstall the app if it is not needed.