Version mismatch

[Fattyloo]

Hi,

Is anyone still get a problem 'version mismatch'?
I can't play the game til now. Or do I need to do anything?

Thank you,

[vasco_da_ganja]

Same here. Servers down. I press F10 and the game open, but then says "version mismatch".

[Fattyloo]

Originally posted by BradokMedeiros:

Same here. Servers down. I press F10 and the game open, but then says "version mismatch".

I have gotten this error from last Tuesday :(

[vasco_da_ganja]

I sent them a support email. Their response was a what to do list

Hello,

Please follow the steps below to attempt to resolve your launcher issues.

1. Please try exiting out of the patcher and make sure you are launching the shortcut as an administrator. To do this, right click the shortcut and select the 'Run as Admin' option. If you are running the game client via STEAM, exit out of STEAM. Then right click your STEAM icon and select the 'Run as administrator' option.

2. Manually restart the Hi-Rez service by going to the Windows start menu and search for services.msc. Find the Hi-Rez service and start the service if it is stopped. Right click the service, click properties, and make sure the startup type is set to Automatic.

3. Run the following patcher repair tool: http://cds.q6u4m8x5.hwcdn.net/Installs/PatcherRepairTool.exe

If none of these actions correct your issue, please provide us with the following information to help troubleshoot your issue.

1. Screenshots of any errors.

2. DXDIAG report -- Select "Start | Run" from the Windows start menu and run "dxdiag". This should load the DirectX Diagnostic Tool. Then choose "Save All Information", save the file to a location on your harddrive and then attach that with your reply.

3. Patcher Logs: You can generate a .zip file with these logs by opening the 'Hi-Rez Diagnostics and Support' shortcut on your desktop, and clicking the button that says 'Create Support Case'. In the lower right corner, you will see a button called 'Create log file zip'. Click this and it will generate a .zip archive on your desktop. Please attach this with your reply so that we can assist you with this issue.

4. msinfo32 report:
1) Go to Start -> Run.
2) Type in "msinfo32" and press OK
3) In the System Information dialogue select "File" and then "Save"
4) Give the file a basic name and keep the .NFO extension. Save it somewhere such as your desktop and send it to us in your next reply.

Thank you for your patience.

------------------------------------------------------------------------------------------

How's it going?

Are you loading the game through Steam? If so, please follow the following steps:

1. Browse to the folder:

Steam: C:\ProgramFiles(x86)\Steam\steamapps\common\Smite\Binaries\Redist

If you are not running it through steam, please go to the following location:

Client: C:\ProgramFiles(x86)\Hi-Rez Studios\HiRezGames\Smite\Binaries\Redist

If you are running paladins then it’s the same path but instead of the smite folder its paladins.

2. Run InstallHirezService.exe
3. When it asks you to uninstall, hit yes, then close when finished
4. Run InstallHirezService.exe again
5. Click next and confirm, until it finishes

That should clear things up. Let me know if it does.

[vasco_da_ganja]

Guys, i solved the problem. This is the BETA test version. I'll have to search for paladins on steam and download it.

[Fattyloo]

Originally posted by BradokMedeiros:

Guys, i solved the problem. This is the BETA test version. I'll have to search for paladins on steam and download it.

Do you mean that I need to delete the version I have and download another one? Do I understand correctly?

[vasco_da_ganja]

Originally posted by non_nros:

Originally posted by BradokMedeiros:

Guys, i solved the problem. This is the BETA test version. I'll have to search for paladins on steam and download it.

Do you mean that I need to delete the version I have and download another one? Do I understand correctly?

Sort of. You may maintain this version too. But, yes, you'll have to download the "normal version". Which is just Paladins and not Paladins - Public Test. I did and worked. Message me back if you don't solve.

[Dingle McPringlestine Fingernuts]

No Wait so you dont download Paladins - Public Test again?

[Dingle McPringlestine Fingernuts]

It wont work.
It's still the same.

[Castellanos]

paladins pts won't work till the next patch preview which will be on friday

[vasco_da_ganja]

Yes. You'll need to download the regular Paladins version. Just "Paladins", not "Paladins PTS".