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A lot of it also hinges on you stumbling over stuff you "cant mess with yet" and then you'll progress and suddenly get a key or something to the thing you couldn't open earlier, etc.
That said, besides Chapter 4, the only time I really had trouble just wandering around and solving puzzles was Chapter 2, with some of it's very obscure and hidden objectives. Chapter 1 and 3 do a decent enough job of hinting at what to do next.
I think if you're stuck, the best option is to just look for a guide, read only up to the part you're at, complete it, and then put the guide away. That's what I had to do for the very end of Chapter 2 and a good chunk of 4.
Back in the old days of games like Silent Hill, Siren, Fatal Frame, Resident Evil; horror games that were on PlayStation 1, N64, or PlayStation 2, these survival horror games brought in a puzzle element to increase the anxiety aspect of terror.
The puzzles are what keep this a "game"; you really just have to die while trying to figure them out. Without puzzles to solve, then there is no challenge aspect as there is nothing to problem solve. The horror becomes pointless because there is nothing to work toward. Its just spooky ghosts to discover with nothing to overcome and feel accomplished about.
Without the terror of the unknown and paranormal; the game is just another monotonous game, an escape room or a series of puzzles without substance, without taste.
Therefore, if ghosts are giving us a tough time to articulate how the puzzles work, then the studio has done their job scaring the **** out of us.
Just my take on it
I think the horror element goes out the window after so many deaths. If the player is stuck on a specific part for too long the game then just becomes annoying and loses that touch of what makes it a horror game. Instead of fearing the ghost it becomes " Ok, ghost I couldn't figure it out in time so just kill me so I can restart again." The game shouldn't turn into that but in this case of aimlessly roaming the house in search of any kind of clue as to what to do it stops being a horror game.