Official OKAMI HD Bug Reporting Thread

[Capcom Customer Service]

”May the fresh scent of flowers protect you always!” – Sakuya, Okami

We hope you’re all enjoying or will be enjoying Okami HD shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.
okami.exe:
C:\Program Files (x86)\Steam\steamapps\common\Okami
Steam.exe:
C:\Program Files (x86)\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*Please note that for Bitdefender, you will need to also add the okami.exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the following okami.exe file:
   
7. C:\Program Files (x86)\Steam\steamapps\common\Okami
   
8. Once okami.exe is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s okami.exe in administrator mode as well.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

okami.exe location:
C:\Program Files (x86)\Steam\steamapps\common\Okami

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience crash issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

6. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Okami HD’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Okami HD

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Okami HD’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Okami HD

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Okami HD

7. Reinstall the Visual C++ 2015 Redistributable Package and Update DirectX

Reinstalling the game’s Visual C++ 2015 Redistributable file may also help resolve the problem. The installer for this file is located in the following location:

vc_redist.x64.exe & vc_redist.x86.exe
C:\Program Files (x86)\Steam\steamapps\common\Okami\_CommonRedist\vcredist\2015

We also recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com].

6. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version
Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com]

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. The following information can greatly help as well:
- What area were you playing when the issue occurred?
- What were the characters doing when this issue occurred?
- Did the issue resolve itself when you rebooted the game?
- Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

Best Regards,

Capcom USA Customer Support

Please note that this thread is only for posting issues with the game and specifications for Okami HD; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[Fang Winters]

I'm unable to play this game anymore because of it saying save data is corrupted delete save data to start a new game and when I try to do that it says a unexpected error has occurred is there a fix

[AnttiM]

The game crashes every time I try to wake the fireworks guy up by blowing up all of the bombs in the hut with one brushstroke.

[Ether]

Does anyone play Okami HD in Windows 11?
Same hardware works fine in WIn 10, but nothing happened after click the play button in Win 11. Try all the options of Compatibility mode from Win Vista to Win 8, none works. Seems MS treat both Win 10 & 11 as same OS.

[Weronoop]

Dualsense controller defaults to Steam Controller even though Steam loads a DS4 profile for the game.

[OrdoVaelin]

For some reason Okami is sending my GPUs 3D through the roof. I checked all the settings in nvidia control and changed things according to the above, but nothing changed. The game runs super slow when it opens for a bit. But it usually crashes instantly.
I'm running windows 11 have a 2080ti gpu, 32gigs of ram, and a Ryzen 3950x CPU

[werelady05]

My celestial brush won't work the dash and dig controls work so I don't think it's the mouse comatibilitybut no matter how hard I press the ctrl button the celestial brush won't work am I doing something wrong

[taylorjohn509]

Running on steam deck.

Have got to the pyrotechnist quest early on. Whenever I try to draw the formula, it starts exploding as soon as I let go of the draw button, so I can never finish drawing the formula. Can't progress without it! Maybe a controller problem?

[A. Millen]

On the Steam Deck, sometimes the game becomes unresponsive but the background music still plays. I'm not sure if the game is still active and just none of the buttons/mouse cursor register or if the game has frozen. I've had it happen twice at two different points so far (one in Susano's house and the other during the drawing of a constellation). Restarting the game fixes it but then you end up losing recent progress.

I'm running whatever the most recent stock proton build is.

[Klaymoreh]

Hi! The game gets stuck in the loading screen after i leave the seer's hut in Agata Forest, It also gets stuck if i try to use the save point outside this hut. It happened 5 times in a row.

[AlphaKodi]

Steam support "don't have the tools or insight to effectively troubleshoot the issue" and I "have to reach out to the Okami HD support team" so I'm posting here.

When backing up the game data, a folder which has only a space as a name is created, and the folder name cannot be changed, the folder cannot be copied or moved. The CSM/CSD files inside cannot be opened and cannot be copied. When I try to delete a file or folder, it says "This item could not be found", and after all, the only way to delete the data created by the backup is to format the drive.

If you change the Steam client UI to English, you can successfully back up. In the Japanese environment, Okami HD has the title "大神 絶景版" all in kanji, so the file name is deleted. It is the name of the file that disappears, not the file itself. I believe the reason this issue is not reported in Chinese is because the game is not named in Chinese. This is a problem specific to the Japanese environment. I doubt that inherently problematic Double-byte characters causing this, deleting them except a space and violating the NTFS's naming conventions.

(Windows 11 home, latest Steam client and the game, i7 8700, DDR4 16GB RAM, Nvidia 1650 4GB, Windows defender)

[Mikaela Enjoyer]

Every time I start up the game, the audio refuses to work. I've uninstalled/reinstalled and checked that all of my drivers are up to date, but it still isn't working. I even went into the settings on the main menu and checked to see if all the volume was turned up, and it is. Am I missing something? Is this an easy fix?

[The Nothing Man]

cant use left analog stick to paint, but works moving
what the hell?
3 different controllers and I have 24 hrs played already and poof

[PopGen]

I'm not sure anyone is monitoring this thread anymore, but several of us are having controller issues after a recent steam client update (See: Tech Help / Support > thread titled "Odd Controller Issue" from June 8th, 2024). This seems be an issue with Steam Input relating to the left thumbstick on the celestial brush screen, during fishing, and in menus. There might be a solution with 3rd party software, but that's a bit annoying when this was all working fine less than a week ago.

[The Nothing Man]

i am using 3rd party software
whats odd is

the controller works fine for movement

but now sits there with no movement in brushing

this startes today btw and the controllers all work
just not to move the damn brush
and I havent a clue why just today...
vs 24hrs + of play

[The Nothing Man]

Messaggio originale di PopGen:

I'm not sure anyone is monitoring this thread anymore, but several of us are having controller issues after a recent steam client update (See: Tech Help / Support > thread titled "Odd Controller Issue" from June 8th, 2024). This seems be an issue with Steam Input relating to the left thumbstick on the celestial brush screen, during fishing, and in menus. There might be a solution with 3rd party software, but that's a bit annoying when this was all working fine less than a week ago.

I just VERIFIED files and one was re downloaded and all controllers work again
wowzer