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Sphinx Aug 23, 2017 @ 6:25am
Cant start.
When I launch the game i sit in the menu screen where i can see the words "chroma lab" but when I press the start button on my controller nothing happens
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Showing 1-15 of 25 comments
NuclearTann  [developer] Aug 23, 2017 @ 7:00am 
Does it start if you click the saves/presets button on the top left of the window on your monitor? Also what GPU and what HMD are you using?
#1
Sphinx Aug 23, 2017 @ 7:21am 
It does start from my monitor and i am using a GTX 1080 and an HTC vive
#2
NuclearTann  [developer] Aug 23, 2017 @ 8:14am 
Once you have started via the monitor, can you bring up the options menu as this uses the same button? Also when you say nothing happens, does the words dissapear. Have you tried restarting SteamVR?
#3
Sphinx Aug 23, 2017 @ 12:04pm 
Yes i can bring up the menu with the same button, words do not dissapear and i have estarted steam vr to no avail
#4
ymo1965 Aug 23, 2017 @ 3:17pm 
I'm not sure if this is related but I have had issues like this with this game and also 'Chocolate' and 'Old Friend' for the vive. All I had was a window with the game on the desktop and the loading screen in the vives HMD. Couldnt start the game or anything. Steam support were no bloody help. No response.

I luckily had a backup of my windows 7 installation. Ive been trying to narrow the issue down and I think its windows 7 updates this month thats done it. I havent yet found out the one responsible but when I restored the backup and tried these games they worked straight away. I also found out that uninstalling the updates didnt help. They seem to mess up windows and removing them doesnt help. The damage is already done. You need to avoid them altogether. Sorry if this isnt any help. Just wanted to acknowledge your issue and tell you its a known issue of sorts.
Last edited by ymo1965; Aug 23, 2017 @ 3:18pm
#5
Sphinx Aug 23, 2017 @ 3:19pm 
I have windows 10 so this doesnt help me but lets hope this is a fix for other people who have this problem, thanks for going out of your way and taking ur time to post that
Last edited by Sphinx; Aug 23, 2017 @ 3:20pm
#6
ymo1965 Aug 23, 2017 @ 3:24pm 
Apologies for that. Didn't realise you had windows10. Might be an update for windows10? just a thought. I use 'R-Drive Image' for backups and you can restore the whole c: drive in like 10 mins. Saves you hours of downloading updates and installing drivers. Good luck chap!
#7
Sphinx Aug 23, 2017 @ 3:31pm 
Thank you very much, I actually had to switch to windows 10 because of the HTC, windows 7 usb 3.0 was a little messed up and my htc wouldnt work so i had to update, thanks for your solution, i hope that saved someone on windows 7 a lot of time
#8
ymo1965 Aug 23, 2017 @ 3:34pm 
No problem. All the best.
#9
NuclearTann  [developer] Aug 23, 2017 @ 4:25pm 
@Sphinxyy OK, so I assume that once you have started the game by clicking on the monitor, everything works as it should and you can play.
It is strange as so far no one else has reported this specific issue so far. Have you tried to verify game cache or to redownload Chroma Lab just in case your copy is corrupt?

@ymo1965 thanks for informing me/others of your issue
Last edited by NuclearTann; Aug 23, 2017 @ 4:49pm
#10
ymo1965 Aug 23, 2017 @ 11:54pm 
Originally posted by NuclearTann:
@Sphinxyy OK, so I assume that once you have started the game by clicking on the monitor, everything works as it should and you can play.
It is strange as so far no one else has reported this specific issue so far. Have you tried to verify game cache or to redownload Chroma Lab just in case your copy is corrupt?

@ymo1965 thanks for informing me/others of your issue


No problem. I still have yet to pinpoint the cause, but as I said above, it points to windows updates. I made a list of them for reference. When you start the game a window appears on the desktop and if you move the vive about the window view changes too. All you could see in the HMD view was the usual animated loading screen but it never began in the vive to play like normal. Just a constant 'loading screen'. I don't know if it's a Unity thing. Something is blocking the game or getting in the way. It isn't anti-virus as I have already tried totally disabling it and still had the issue. Ive seen this problem reported online a few times but nobody knows the cause.

Cheers and thanks so much for creating one hell of a game/experience. Truly magical! :steamhappy:
#11
xPidge Aug 24, 2017 @ 12:54am 
it's not a Unity thing. more than likely a Viveport update needing a restart for 1.1.1 r47

https://www.viveport.com/faq/pc-client/en/releasenotes.html
#12
Sphinx Aug 24, 2017 @ 4:38am 
Yeah i validated and redownloaded after you said that but it didnt work
#13
ymo1965 Aug 24, 2017 @ 7:43am 
Originally posted by trillion:
it's not a Unity thing. more than likely a Viveport update needing a restart for 1.1.1 r47

https://www.viveport.com/faq/pc-client/en/releasenotes.html

I restored a backup from before the last vive update. Didnt apply any of the newest windows updates. Games worked fine.
#14
Sphinx Aug 24, 2017 @ 4:36pm 
Ok so it randomly started working perfectly, and i dont know what i did that could cause it, but before the music part wasnt working either but i thought it was just not fully functional but now my button and the particles are reacting
#15
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Chroma Lab > General Discussions > Topic Details
Date Posted: Aug 23, 2017 @ 6:25am
Posts: 25

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