Problems launching? Read here!

[sailorbear510]

It has come to our attention that some users may encounter that the program does not launch when the shortcut is used on the desktop, or when the Launch button is clicked. The issue may reside from the Microsoft Visual C+ dependencies not being installed correctly from the Steam installer script.

Please do the following to troubleshoot this issue:

1. Go into the Control Panel and go to Programs and Features.

2. Find Microsoft Visual 2010, 2013 x86, both the x86 and x64 flavors of the components.

3. Remove the components from your computer. Reboot.

4. Once you are back to the desktop, navgivate to the following folder:

C:\Program Files (x86)\Steam\steamapps\common\Punch! Home & Landscape Design Essentials v19\_CommonRedist

Under this folder, double click the 2010 folder. Double click x86 if you have a 32 bit machine and x64 if you have a 64 bit machine.

Once the Microsoft Visual C++ 2010 component is installed, go back and double click on the 2013 folder. Repeat the steps above , choosing the right file for the edition of Windows that you have.

If you have installed these components correctly and there are no error messages, the program should launch in a normal manner once more.

Should this not work and you continue to have further problems, please let us know on these forums and we'll be happy to take a further look at it.

[RomeoOneCharlie]

Followed these steps but the program still won't launch. Windows 10 64-bit with latest (creators) update. Just purchased today, haven't tried this on any earlier windows version.

[sailorbear510]

Originally posted by RomeoOneCharlie:

Followed these steps but the program still won't launch. Windows 10 64-bit with latest (creators) update. Just purchased today, haven't tried this on any earlier windows version.

RomeoOneCharlie, did you do the cumulative update that was recently released? It's supposed to fix a lot of things associated with the creators update. Unfortunately I'm not sure of the circumstances on why its not working so we'll need to work with you on this. Could you please send me an email to [e-mail] with your DXDIAG report and other details? I'll handle your email first thing Monday morning.

Sorry for the trouble this has caused and hopefully we can get things working again.

[DESKTOP-925129]

Thank you Mr.Bear

[Varimax_Rotation]

I've tried the instructions above 3 times and still can't get it to work. Any suggestions?

[mooredh66]

Downloaded today and it wont start. tried to follow the above steps but there is no commonredist file

[XcoolerwinX]

Doint work and can not find commonredist

[Jatzaki]

I was having the same problem. I turned off the Steam overlay in-game and it started just fine

[ThirtyMileSniper]

This appears to be a Windows 7 instruction. Do you have a windows 10 update for this issue?

FYI, I did a bit of fishing around. Locating the program under
"C:\Program Files (x86)\Steam\steamapps\common\Punch! Home & Landscape Design Essentials v19\_CommonRedist"

I did not have the common reddist file but i opened properties on the main app executable file, opened the compatibility tab and ran the compatibilty troubleshooter. Fixed the problem in Win 10 Home 64 bit version.

[Undershadows]

None of this works for me still, and downloaded the game a few days ago....

[Sqitfire]

got the same problem, dont work...