Launcher not opening

[TheBora]

I deleted and reinstalled the game and the problem is not fixed, firewall is already disabled.
I downloaded the game from its own site other than steam, I can login to the launcher that way, but since my account is connected to steam, I cannot enter the game from that launcher.

[Tsel13]

Yes, Steam and PA Website Launcher are separate.
You cannot connect them.
If you have initially started playing BDO through Steam, you have to use the Launcher through Steam.

However, you can have a second account, with totally different characters, using the PA Website Launcher. You just have to register a second account using a different e-mail and login and all.

[TheBora]

no, you didn't understand me, the game doesn't open from steam anyway, what I'm trying to say is that the launcher opens when the game is downloaded from own site, but the launcher does not open from steam, my account is my steam account, the problem is at steam.

when i press play the symbol comes and disappears without error launcher does not open

[Tsel13]

Are you running BDO as an Administrator?
Right-click the BlackDesertLauncher.exe application icon and select Properties.
Select the Compatibility tab.
Click Change settings for all users.
Check the box, Run this program as administrator.
Click Apply > OK.
Try to play BDO.

I know you've already mentioned you took care of your firewall, but have you done this?

Put in the exceptions to allow BDO through.
This is what you need to do for the Windows 10 Firewall
Open Windows Security and go into the Firewall & network protection
Left click select ‘Allow an app through firewall’
Left click ‘Change settings’
Left click ‘Allow another app’
Browsed and add the following:
C:\Program Files (x86)\Steam\steamapps\common\Black Desert Online (ALL THREE: BlackDesertEAC.exe, BlackDesertLauncher.exe, & BlackDesertPatcher32.exe)
Also (choose the one that applies 32bit or 64bit system)
C:\Program Files (x86)\Steam\steamapps\common\Black Desert Online\bin (BlackDesert32.exe)
C:\Program Files (x86)\Steam\steamapps\common\Black Desert Online\bin64 (BlackDesert64.exe)
NOTE: If you are running a second firewall, part of an anti-virus bundle, you might need to let them through it as well.
Try to play BDO.

[TheBora]

I tried all of them and it didn't work.I don't have a second firewall either

[Tsel13]

Try This

Launch your Steam app and go into your Library
Right click on Black Desert
Left click on Properties
Left click Installed Files
Left click Verify integrity of game files
When it completes try to play BDO through the Steam app.
Your PA Launcher might automatically start to fix files. Let it if it does.

[TheBora]

unfortunately, I did the file check many times, I even deleted the game 3 times and reinstalled it, the result was the same

[TheBora]

I also tried something different, if I go into the game file and re-set the BlackDesertPatcher32.pae file as exe and run BlackDesertPatcher32.exe, the launcher opens but asks for username and password, so I can't enter this way because my account is connected to steam.

I think I tried all the solutions we have, I sent a ticket to support this morning, I think the only way is to wait for them to return.

[Tsel13]

Other things to try

a. Click Documents, and double-click the Black Desert folder. Click (go into) the UserCache folder. Then, delete the contents in the UserCache contents.
b. Navigate to the Black Desert Online installation folder (Usually C:/Program Files(x86)/Black Desert Online). Then, delete the contents in the Cache folder.
Try to play BDO.

a. open steam bdo folder ... \Steam\steamapps\common\Black Desert Online
b. delete BlackDesert32.exe in the bin folder
c. delete BlackDesert.dat in the bin folder
d. delete BlackDesert64.exe in the bin64 folder
e. delete BlackDesert64.dat in the bin64 folder
f. delete pad00000.meta in the paz folder
Launch the Steam app
Play BDO when the PA launcher comes up wait for downloads to complete.
This will take awhile.
When it completes try to play BDO.

EDIT:
Make sure the Microsoft Visual C++ Redistributable packages are up-to-date.
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

[TheBora]

none of these worked anyway pa launcher does not even open, even when I retrieve the deleted ones again with verify file , the result is the same

[JampsD3]

Did you ever fix this? My launcher never opens and gets stuck on the black spirit not responding and I gotta force close it to try again. It seems like we have a similar issue as every online response for troubleshooting is the same typical "turn it off and on" list of fixes that don't work that I've been reading for almost 3 months since I first had this problem.

[TheBora]

Originally posted by JampsD3:

Did you ever fix this? My launcher never opens and gets stuck on the black spirit not responding and I gotta force close it to try again. It seems like we have a similar issue as every online response for troubleshooting is the same typical "turn it off and on" list of fixes that don't work that I've been reading for almost 3 months since I first had this problem.

No i didnt... and finally i quit mena.. i started eu and its better im happy to do that

[JampsD3]

I figured it out like an hour later, newest NVIDIA drivers I got few months ago were the problem, reverted to ones from November off the website and haven't had the problem anymore. Something so simple I never thought would be the solution.

[thessiv]

Originally posted by JampsD3:

I figured it out like an hour later, newest NVIDIA drivers I got few months ago were the problem, reverted to ones from November off the website and haven't had the problem anymore. Something so simple I never thought would be the solution.

What is the Driver version that you're using now?

[Sunnis]

ur not alone, me to have same issue with launcher, i open and close it several times until it works, but something in launcher is not working properly in the code so launcher crash, so just repeat the process to open it, until it works. that has worked for me so far just open it crash close it open it over and over until it works

[Elfestat]

The BDO launcher is broken on Steam and it seems they don't plan to fix it. Unfortunately I have had to open a new account in Pearl, pay again for the game that at least they had it discounted and start everything from 0 (losing the characters, money, etc.) Regrettable.