DLC can't be claimed

[BreadBdo]

I bought I DLC from steam, redeemed it, but nothing is sent to the mailbox, it has been 3 days, what should i do?

[Tsel13]

Try this. I'm quoting what Enma Ai posted in a different thread.

Originally posted by Enma Ai:

You guys need to read the Item description for the bundles. It tells you what you need to do to claim the Bundle Purchase Items. In short, hit escape, go to Community, then Redeem.

[Kyroliger]

Same. I already redeemed it from the community tab and haven't received it. I put in a ticket.

[kitty]

it is in the web storage now. click on mail icon in game and see if there are any mails from webstorage. or google for bdo webstorage to find out where to look in the UI

once you claim an item it moves to webstorage and then you should retrieve it to your game mail by clicking on something.

[BreadBdo]

My webstorage doesn't have anything in it, the DLC only shows on steam

[Big Tiddy Goth Girl]

Originally posted by yoenhee33:

My webstorage doesn't have anything in it, the DLC only shows on steam

The same thing is happening to me and it says i only have the free version when im running as an administrator

[CriticalCat]

same issue, purchased on the 22nd and put in the ticket the next day. I did receive a response and was told my case was being investigated but I'm still waiting for a follow up as far as receiving my items or any sort of refund goes. trying to be patience with it being the holiday season, but running out of hope in getting to use those pearls for this holiday sale. real bummer honestly, going to wait a another day or two then ill have to try and get a charge back as well.

[Tsel13]

Originally posted by CriticalCat:

same issue, purchased on the 22nd and put in the ticket the next day. I did receive a response and was told my case was being investigated but I'm still waiting for a follow up as far as receiving my items or any sort of refund goes. trying to be patience with it being the holiday season, but running out of hope in getting to use those pearls for this holiday sale. real bummer honestly, going to wait a another day or two then ill have to try and get a charge back as well.

Have you done this?
NOTE: Steam Overlay Mode Mode must be activated in order for it to work.

01) Make sure Steam Overlay Mode is activated.
02) Start BDO and get in-game with one of your characters.
03) Press Esc (escape) on your keyboard.
04) Left click "Community".
05) Left click "Redeem".
06) The Steam Overlay will pop up. There should be the bundle you bought. Left click the Use button.
07) Go back into BDO by closing the Steam Overlay.
08) On the lower right will be an envelop icon, left click on it to open it.
09) Inside should be the bundle you bought, receive it.
10) The bundle items should now be in both your Regular Inventory and Pearl Inventory Tabs.

Wishing you luck. 😊

[CriticalCat]

Originally posted by Tsel13:

Originally posted by CriticalCat:

same issue, purchased on the 22nd and put in the ticket the next day. I did receive a response and was told my case was being investigated but I'm still waiting for a follow up as far as receiving my items or any sort of refund goes. trying to be patience with it being the holiday season, but running out of hope in getting to use those pearls for this holiday sale. real bummer honestly, going to wait a another day or two then ill have to try and get a charge back as well.

Have you done this?
NOTE: Steam Overlay Mode Mode must be activated in order for it to work.

01) Make sure Steam Overlay Mode is activated.
02) Start BDO and get in-game with one of your characters.
03) Press Esc (escape) on your keyboard.
04) Left click "Community".
05) Left click "Redeem".
06) The Steam Overlay will pop up. There should be the bundle you bought. Left click the Use button.
07) Go back into BDO by closing the Steam Overlay.
08) On the lower right will be an envelop icon, left click on it to open it.
09) Inside should be the bundle you bought, receive it.
10) The bundle items should now be in both your Regular Inventory and Pearl Inventory Tabs.

Wishing you luck. 😊

Sadly I've already followed these steps, I have already redeemed the bundles and they show as used in the redeem menu and the date they where apparently used. that said I never received anything in my inventory (regular or pearl), I checked my mail and even web storage and everything was empty. So now I'm just playing the waiting game, seeing if they can solve the problem but at five days its a little frustrating. hopefully it will get resolved shortly for those having problem, wishing everyone else dealing with it the best of wishes.

[BreadBdo]

i contacted PA, they told me that the function to redeem stuff is broken rn, just wait and hope they fix the damn game

[Zeke]

If you've already redeemed it through the Community > Redeem menu in-game, check your mailbox. I bought the pack yesterday and was confused as to where it was, then I decided to check the mailbox and it was sitting there along with the free bundle. I was confused as everything on the hud always had a bubble or glow appear when something new was obtained.

[[CM] Cadry]

Hi there,

If you cannot redeem your DLCs, then please, contact our Customer Support Team using the following link: https://support.pearlabyss.com/Support/Start/Index/PC

We will help you retrieve your DLCs as soon as possible.

Kind regards.

[BreadBdo]

Hi,
I have done it, this is the response:"My apologies for the delay for the purchased bundle, we had an issue with NA players being unable to claim the coupon rewards, twitch rewards, and purchased bundle, this issue has not been resolved and you should be able to claim your items on your web storage". But when I check my webstorage, nothing is there, what should i do in this case, it's been a long time waiting for this issue?

[Suspect Taco]

same here, I bought the dlc on the 22nd and nothing arrived, I already sent a ticket and they tell me that they are investigating it

[CriticalCat]

Has anyone here managed to get this sorted out yet?, I'm still waiting with my new ticket already sent in. Curious if anyone has had better luck.

[BreadBdo]

i kinda give up now, this company sucks so bad. People use real money to buy your stuff and they can't get anything, no refund as well, if this is not a scam, i don't know what is