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Black Desert

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Black Desert > Player Support > 主題細節
Zither 2021 年 10 月 14 日 上午 8:54
Unable to claim free gift pack
as title says^
此應用程式的開發人員已將一篇留言標為此主題的解答。
點擊此處前往該留言。
引用自 Zelaz:
This is the last response I got:

Thank you for the provided information ! We have investigated this issue, and we will have it fixed by next patch. You will be able to claim you Free Gift Pack once next week's maintenance is done.

We thank you for your patience. :)

Stay safe on your future adventures, and have a great day!

We will see next maint I guess.
< >
目前顯示第 46-55 則留言，共 55 則
JRCosta 2021 年 10 月 20 日 上午 5:15 
Nothing here too. DLC in library and active, nothing to redeem, nothing in game inbox. Oh well...
#46
JRCosta 2021 年 10 月 20 日 上午 5:25 
Also I received a code via email that dont work:

Edit: they send correct code after, solved.
最後修改者：JRCosta; 2021 年 10 月 20 日 上午 6:11
#47
[CM] Cadry  [開發人員] 2021 年 10 月 20 日 上午 5:29 
Hello all,

If you still did not receive the Free Gift Package after maintenance, please send in a ticket to our Customer Support Team, so we can investigate those cases: https://support.pearlabyss.com/Support/Start/Index/PC

Thank you for your collaboration!
最後修改者：[CM] Cadry; 2021 年 10 月 20 日 上午 6:23
#48
Zither 2021 年 10 月 20 日 上午 6:06 
引用自 Youruch：
So they didint fix ;/;/;/

rip, try support tickets then. :lunar2019piginablanket:
#49
Youruch 2021 年 10 月 21 日 上午 1:56 
Thank you for the screenshots. Please try to contact the Steam Support in this case, since it seems that there may be an issue with Steam and the region of your account, which might be the reason why you can't receive the FREE Gift Pack.

If you have any other questions or encounter any other problems, let us know!
#50
JRCosta 2021 年 10 月 21 日 上午 2:08 
引用自 Youruch：
Thank you for the screenshots. Please try to contact the Steam Support in this case, since it seems that there may be an issue with Steam and the region of your account, which might be the reason why you can't receive the FREE Gift Pack.

If you have any other questions or encounter any other problems, let us know!

Got the same reply, always played in EU server in Steam/BDO, claimed all previous DLC without any issue. Will not risk buy another DLC at incoming today's promotion for sure.

Gonna contact Steam support but expecting nothing. Very disappointed.
最後修改者：JRCosta; 2021 年 10 月 21 日 上午 2:09
#51
Youruch 2021 年 10 月 21 日 下午 2:08 
Well support steam want contant to support game cause they can't send items
#52
JRCosta 2021 年 10 月 22 日 下午 12:49 
引用自 Youruch：
Well support steam want contant to support game cause they can't send items

Any luck there? Contacted Steam support (after PA stated that the problem is not on their side), got a reply asking for additional info but nothing more. This is ridiculous.

Edit: Steam replied, no issues on their side, back to Black Desert support. :\
最後修改者：JRCosta; 2021 年 10 月 22 日 下午 3:47
#53
此應用程式的開發人員認為本留言為原主題提供了解答。
Zelaz 2021 年 10 月 23 日 上午 7:34 
This is the last response I got:

Thank you for the provided information ! We have investigated this issue, and we will have it fixed by next patch. You will be able to claim you Free Gift Pack once next week's maintenance is done.

We thank you for your patience. :)

Stay safe on your future adventures, and have a great day!

We will see next maint I guess.
#54
JRCosta 2021 年 10 月 24 日 上午 1:01 
引用自 Zelaz：
This is the last response I got:

Thank you for the provided information ! We have investigated this issue, and we will have it fixed by next patch. You will be able to claim you Free Gift Pack once next week's maintenance is done.

We thank you for your patience. :)

Stay safe on your future adventures, and have a great day!

We will see next maint I guess.


引用自 Zelaz：
This is the last response I got:

Thank you for the provided information ! We have investigated this issue, and we will have it fixed by next patch. You will be able to claim you Free Gift Pack once next week's maintenance is done.

We thank you for your patience. :)

Stay safe on your future adventures, and have a great day!

We will see next maint I guess.

Same reply here :)
#55
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Black Desert > Player Support > 主題細節
張貼日期： 2021 年 10 月 14 日 上午 8:54
回覆： 55

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