Transfer Account - Lost my email

[Disturbed]

So i dont have access to the email i used a while ago when i started playing bdo, is there a way i can retrieve that?

[Rin]

No. But you could've moved to another email long before this was about to happen, so the blame is obviously on Putin and not you.

[Proctor Cain]

Originally posted by Disturbed:

So i dont have access to the email i used a while ago when i started playing bdo, is there a way i can retrieve that?

What stage in the transfer process are you up to?

[Proctor Cain]

If you can make it through to the form wanting Additional Information, try entering an email that you do have access to.

[Disturbed]

I get to the point where they send me an email to my email account which i dont have access to, where i need to verify the process of transfering the account

[Proctor Cain]

You best raise a ticket with Pearl Abyss.

Are you able to create another email account using your old address?

Just to be sure you are on the right path, have you cleared this Login page?

https://imgur.com/a/7Pan4cG

[Disturbed]

Yeah I did that.. I think I’ll try the pearl abyss ticket

[Proctor Cain]

Originally posted by Disturbed:

Yeah I did that.. I think I’ll try the pearl abyss ticket

There is another thread

https://steamcommunity.com/app/582660/discussions/0/3109151560906478814/

about the same problem as yours. A comment says that they were referred to Kakao by Pearl Abyss and that Kakao were able to fix the inaccessible email problem.

How are you getting on with your problem?

[Disturbed]

Oh I had no hope for my account anymore, I’ll try that today and I’ll give you info on the case, thanks so much for your help

[[CM] Cadry]

Please, contact Kakao Games' Customer Support Team in order to request an e-mail change for the transfer: https://blackdesert.zendesk.com/hc/en-us

[Disturbed]

Yeah my email got changed to the one I have access to, thanks a lot