Black Desert

Black Desert

Arch Feb 15, 2018 @ 11:53pm
pc turns off
so when i change servers or try to connect my pc complety restarts with no error does anyone else have this problem

my temps seem just fine
all drivers updated
have had this problem for a long time now and its getting to the point its getting super annying
I did contect the bdo team but i want to know if anyone else got the problem
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Showing 1-11 of 11 comments
vkobe Feb 15, 2018 @ 11:59pm 
no, i think the problem is your pc, maybe a problem with your cpu or motheboard or ram chipset
Arch Feb 16, 2018 @ 12:04am 
Originally posted by vkobe:
no, i think the problem is your pc, maybe a problem with your cpu or motheboard or ram chipset

it only happpens to bdo which is really weird
Ghost Feb 16, 2018 @ 12:43am 
Have you overclocked your CPU, RAM or GPU? This game is quite sensitive to aggressive overclocking. Even though an OC preference might run fine on hundreds of your games, it can still fail on other games that are more sensitive to these optional parameters and preferences.

Also, you might want to check your 'Event Viewer' after you receive this error again, to see a more detailed error log. Just type Event Viewer into search if you don't know where its located. Or type 'eventvwr' into the Run command window. Then just click on 'Windows Logs' and the error should be located at either the 'Application' locale, or on the 'System' locale. Looking through these can give you an indication as to what had caused the crash and the reboot.

In a likely scenario, the software caused a hardware failure, possible cause could be RAM, either aggressively OC'ed or faulty settings to CPU being OC'ed too high. If it was GPU, the screen would flicker a fgew times before rebooting after it failed to re-initiate the GPU drivers.



Last edited by Ghost; Feb 16, 2018 @ 12:46am
Arch Feb 16, 2018 @ 1:00am 
Originally posted by Ghost:
Have you overclocked your CPU, RAM or GPU? This game is quite sensitive to aggressive overclocking. Even though an OC preference might run fine on hundreds of your games, it can still fail on other games that are more sensitive to these optional parameters and preferences.

Also, you might want to check your 'Event Viewer' after you receive this error again, to see a more detailed error log. Just type Event Viewer into search if you don't know where its located. Or type 'eventvwr' into the Run command window. Then just click on 'Windows Logs' and the error should be located at either the 'Application' locale, or on the 'System' locale. Looking through these can give you an indication as to what had caused the crash and the reboot.

In a likely scenario, the software caused a hardware failure, possible cause could be RAM, either aggressively OC'ed or faulty settings to CPU being OC'ed too high. If it was GPU, the screen would flicker a fgew times before rebooting after it failed to re-initiate the GPU drivers.



ive had this error for a long time its the DistributedCOM event id 10016 ive had many people tell me its noting and others tell me its a problem known by microsfot and they wont fix it

ive done many reformats with this pc and still get the same problem
ive tested psu which works fine with a tester and gpu under temps is around 40c but when under load its around 63c or so
and i never touched this computer for overlocket at all
ive done a bios update and chipset update and ect
kazereal Feb 16, 2018 @ 1:48am 
My computer does similar in various other games but not in BDO. And it is not just reboot but turns off completely. It might be due to cooling but haven't found the exact cause yet.

Anyway, recent meltdown/spectre patches have caused problems with many people.
Last edited by kazereal; Feb 16, 2018 @ 1:51am
Ghost Feb 16, 2018 @ 2:17am 
Originally posted by Arch:
ive had this error for a long time its the DistributedCOM event id 10016 ive had many people tell me its noting and others tell me its a problem known by microsfot and they wont fix it

ive done many reformats with this pc and still get the same problem
ive tested psu which works fine with a tester and gpu under temps is around 40c but when under load its around 63c or so
and i never touched this computer for overlocket at all
ive done a bios update and chipset update and ect
Ugh! The notoriously infamous "DistributedCOM event id 10016" error....

There is a fix to it though, but it has to be done manually, and as such, could pose a risk to your system's integrity in the wrong hands.

https://www.tenforums.com/performance-maintenance/20230-windows-10-event-id-10010-10016-errors-distributedcom.html

Refer to the above link, the second post, but instead of searching through the registry, use the auto ssearch funtion for the CLSID "D63B10C5-BB46-4990-A94F-E40B9D520160" and APPID "9CA88EE3-ACB7-47C8-AFC4-AB702511C276".

It's a little finicky but it worked for me back when I did it.

Good luck.

(I must say though, it is most likely nothing to do with DistributedCOM error though, that your machine resets when you play this game, this is a very common error and chances are, everyone has it, but their game still runs without restarting.)
Arch Feb 16, 2018 @ 9:21am 
Originally posted by kazereal:
My computer does similar in various other games but not in BDO. And it is not just reboot but turns off completely. It might be due to cooling but haven't found the exact cause yet.

Anyway, recent meltdown/spectre patches have caused problems with many people.


yea this point cant even get into the game at all
Arch Feb 16, 2018 @ 9:21am 
Originally posted by Ghost:
Originally posted by Arch:
ive had this error for a long time its the DistributedCOM event id 10016 ive had many people tell me its noting and others tell me its a problem known by microsfot and they wont fix it

ive done many reformats with this pc and still get the same problem
ive tested psu which works fine with a tester and gpu under temps is around 40c but when under load its around 63c or so
and i never touched this computer for overlocket at all
ive done a bios update and chipset update and ect
Ugh! The notoriously infamous "DistributedCOM event id 10016" error....

There is a fix to it though, but it has to be done manually, and as such, could pose a risk to your system's integrity in the wrong hands.

https://www.tenforums.com/performance-maintenance/20230-windows-10-event-id-10010-10016-errors-distributedcom.html

Refer to the above link, the second post, but instead of searching through the registry, use the auto ssearch funtion for the CLSID "D63B10C5-BB46-4990-A94F-E40B9D520160" and APPID "9CA88EE3-ACB7-47C8-AFC4-AB702511C276".

It's a little finicky but it worked for me back when I did it.

Good luck.

(I must say though, it is most likely nothing to do with DistributedCOM error though, that your machine resets when you play this game, this is a very common error and chances are, everyone has it, but their game still runs without restarting.)


i tried doing this just cant seem to get the Permissions to work at all every time i change it says i am not a aim and have no rights
AlnilamE Feb 16, 2018 @ 10:30am 
I had that problem a while ago and I fixed it by buying a stronger power supply.
Arch Feb 16, 2018 @ 10:49am 
Originally posted by AlnilamE:
I had that problem a while ago and I fixed it by buying a stronger power supply.

i have a 750 i am pretty sure i dont need a stronger one
kazereal Feb 16, 2018 @ 12:25pm 
Originally posted by Arch:
Originally posted by AlnilamE:
I had that problem a while ago and I fixed it by buying a stronger power supply.

i have a 750 i am pretty sure i dont need a stronger one

That depends on manufacturer and model: the way the max output is given might be single "line" but it might be running out of power in another "line".

For example, it might have plenty of power on 12V line but not enough on 5V line (or some other). So just the nominal output does not tell if it is enough or not. Getting 80% of nominal output is pretty decent but some badly designed ones don't reach even that.

It has been sometime since I've looked into this so my memory might be rusty..
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Date Posted: Feb 15, 2018 @ 11:53pm
Posts: 11