Failed connect

[Fran7x]

guys that last night i get DC, i run again the game and start spaw failed connect whem i click start! always the same i try somani times unistall the game make a clean install, use DNS google, use wifi , connect directli form the router i dont know what can i do now T_T!! i still get failed connect whem i hit start (U) HELP!! how i send i tick whem i have steam acct :C ? i cant login in on the official web

[Aka]

Hi got the same issue last night i got kicked out of the game. When restart i get this error:client will be terminated due to lack of memory black desert. contacted support they told me to do the following steps:hen you open more applications or load more data than the RAM on your PC can accommodate, the programs already present in the RAM are automatically transferred to the Pagefile, which is essentially treated as a "secondary RAM" of a certain size; in most cases, using the automatic size management is suggested.

Right click on the Windows Start button and go to System.
From the left pane of the System window, click Advanced system settings.
On the System Properties window, switch to the Advanced tab.
Click on Settings found under the Performance section.
On the Performance Options window, switch to the Advanced tab.
Press the Change button under the Virtual memory section.
On the Virtual Memory box, check the Automatically manage paging file size for all drives checkbox.
Restart your computer.

It was already on but ok I un ticked and ticket again, been empting Usercache, reinstalls of the game even a RAM change and RAM tests but nothing works. Game seems to ask for over 16 GB RAM to start and can´t get around it.

Support stopped reply my email and just have to wait till they fixed it.

adrees for support is : [e-mail]

[Fran7x]

i going to try , thx so much dude

[Fran7x]

damn that dont fix the problem :/ failed to connect T_T!! i dont know :c !!

[Ghost]

Could you both post me your WIndows Version and build numbers please? To view your Windows version and build, do the following: right-click Start, select Run and then type in Winver and post the enhtire number sequence please.

@Fran7x: Have you allowed the game through your firewall? At any rate, try the following to see if it helps.

Download the bdo.bat file from the link below.
https://blackdesert.zendesk.com/hc/en-us/article_attachments/115004988185/bdo.bat

Place it into your Black Desert Online game directory.
C:\Program Files(x86)\Steam\SteamApps\common\Black Desert Online <--- place the bdo.bat file into this directory.

With the Steam Client running, launch the game from the bdo.bat file by double clicking it.

@Aka: Your issue is different to OP. Would you mind listing the fixes Support had you do, but didn't work? Saves me from listing the same ones.

[Fran7x]

i have W7 i play excelent 1 year. last night i get D/C , whem i goin in and hit start failed to connect

[Fran7x]

dont working :/ the same problem i hit start and say failed to connect i dont know . my friend enter on my acct and he can i dont know what happen 1 year aout problem and start now :S! i think have to send a ticket but i looking in the forom i cant see the option

[Ghost]

Originally posted by Fran7x:

dont working :/ the same problem i hit start and say failed to connect i dont know . my friend enter on my acct and he can i dont know what happen 1 year aout problem and start now :S! i think have to send a ticket but i looking in the forom i cant see the option

Flush Windows DNS cache.

Right-click the Windows Logo on taskbar and select Comman Prompt (Admin) -- or press the Windows logo + R to open the Run menu and type in 'cmd'.

Type: "ipconfig /flushdns" and press enter.

After the above is done, don't exit Command Prompt, but do the following:

Type: "netsh winsock rese"t and press enter.

After that's complete, restart your PC.

[Aka]

Hi Ghost,

the advise from support was what i posted:
Right click on the Windows Start button and go to System.
From the left pane of the System window, click Advanced system settings.
On the System Properties window, switch to the Advanced tab.
Click on Settings found under the Performance section.
On the Performance Options window, switch to the Advanced tab.
Press the Change button under the Virtual memory section.
On the Virtual Memory box, check the Automatically manage paging file size for all drives checkbox.
Restart your computer.

The other steps i took where deleting the Usercaches.
test RAM and replace the RAM with another set I have both 16GB 3200mhz and 2400Mhz.
Reinstall the games several times.

I can see now the servers are under maintenace I´m positive this will fix it

Thanks

[Fran7x]

i try flush window dns , the only new i do is use the google DNS , in BDO forum i see that is going to be good but i dont know i delete it in the options , but now i use the cmd, i hope work >.<! affer mant i told you ty alot for help guys

[Ghost]

Originally posted by Aka:

Hi Ghost,

the advise from support was what i posted:
Right click on the Windows Start button and go to System.
From the left pane of the System window, click Advanced system settings.
On the System Properties window, switch to the Advanced tab.
Click on Settings found under the Performance section.
On the Performance Options window, switch to the Advanced tab.
Press the Change button under the Virtual memory section.
On the Virtual Memory box, check the Automatically manage paging file size for all drives checkbox.
Restart your computer.

The other steps i took where deleting the Usercaches.
test RAM and replace the RAM with another set I have both 16GB 3200mhz and 2400Mhz.
Reinstall the games several times.

I can see now the servers are under maintenace I´m positive this will fix it

Thanks

No, no, thank you for posting all of that. : ) You're very kind. Fingers crossed the urgent manitenance will fix this issue for those that it remains stubborn.

Although, I must say, I've been here long enough to know that these urgent maintenance patches are only a Band-Aid fix, and NOT at all a permanent fix.

[Ghost]

Originally posted by Fran7x:

i try flush window dns , the only new i do is use the google DNS , in BDO forum i see that is going to be good but i dont know i delete it in the options , but now i use the cmd, i hope work >.<! affer mant i told you ty alot for help guys

Not a problem, you're most kind! Fingers though, and all.

[Aka]

unfortunately the maintenance didn´t fix it for me still cant log in and getting the same error:
lient will be terminated due to lack of memory.
I spend €600 in less than 2 months on a game i can´t enter. No reply from support. Think i will switch to Bless because this is a total rip off.

very disapionted :(

[Ghost]

Very sorry to hear that. I didn't mean to jinx your chances, man. I was merely being realistic when I said they weren't gonna fully fix the issue. Been through their horrendous services and I've been let down by them when I first stumbled on the Fail To Init Security error, and simply told to roll back Windows. Crazy!!

I then found a fix for the said error and submitted it, but was quickly brushed off and told that it ONLY affects Windows Insider Preview Builds -- this is not true, as the error also affects stable Public release builds now. Furthermore Insider Preview builds will eventually make it to public release builds of WIndows, but I guess they didn't care to test the errors and fixes. Madness! : )

No compassion or care for customer loyalty -- and to think some people blindly defend the developers, is even more amazing.

I love this game, but have a very different opinion on the Dutch Team handling the localization of this game, and with the actual developers, Pearl Abyss.

At any rate, don't give up. There is always a solution. Let's start off with you posting me your Windows version and build numbers. Windows should always be up to date, but to know that the version and build numbers are important.

[Ghost]

Try rebooting your system, and if that doesn't work go to Control Panel > User Accounts > Change User Account Control settings > set it to default (2nd bar from top) > hit OK.

Then clear your Steam Download Cache, allow the process to complete. It'll be complete once Steam asks for your credentials to login. Then simply reboot your PC, re-login to Steam and launch the game.

Clear your Steam Download Cache by right-clicking the Steam client in the Taskbar > Settings > Downloads > Clear Download Cache.



While you're at it, and I know you've performed some of the fixes below, perform them again as the urgent patch could be conflicting with the cache and usercache files.

Delete the 'usercache' folder titled 'Black Desert' located in your Documents folder.
C:\Local Drive > Users > (your username) > Documents > Black Desert

Also delete the 'Cache' folder in the game's directory as well.
C:\ > Program Files (x86) > Steam > steamapps > Common > Black Desert Online > Cache

[Fran7x]

for mw to dont work :c !! last try rebooting the system :/