please help..

[dadofyourmom]

i have had BDO for a couple weeks. and have roughly 24 hours on it..yesterday the game stopped working it would come up with not responsive when i would open it..spending hour on trying to fix it yester day i ended up giving up roguhly around 3 am. this morning i tried to get on and omg it worked.. after playing for a while i got of not confident i would be able to open the game again, and low and behold my gut was right now im compleatly almost upset that i cant get back in.. please help me..

[dadofyourmom]

Originally posted by Wazza:

Originally posted by DadofYourMom:

ok i restored everything i deleted, so whatdo you want me to delete im not super amazing with tec as you can probubly tell. So can you please be very specific on which files i need to get rid of..??

https://blackdesert.zendesk.com/hc/en-us/requests/new

i have already done that a few times and it doesnt work, because we cant find the problem.. kinda..

[dadofyourmom]

Originally posted by Ghost:

Originally posted by DadofYourMom:

ok i restored everything i deleted, so whatdo you want me to delete im not super amazing with tec as you can probubly tell. So can you please be very specific on which files i need to get rid of..??

That's alright, with not being tech savvy. : )

Do you know how to access your 'Documents' folder? You know, where you save your files? There should be a folder named 'Black Desert' in there. So delete that folder.

Click on your C:\ drive.
Click on the folder 'Users' (you should now see your name folder)
Click on your named folder.
Click on the Documents folder. (you should see the Black Desert folder)
Right-click the mouse button on the Black Desert folder and select DELETE to delete it.

Then restart your PC and start the Black Desert game as normal.

huh... so i go: This PC > OS(C:) > Users.. but there are only two files, PC and Public..

[Ghost]

Click on 'PC' then, and you should see the Documents folder. : ) Then right-click on the 'Black Desert' folder and select Delete.

[dadofyourmom]

Originally posted by Ghost:

Click on 'PC' then, and you should see the Documents folder. : ) Then right-click on the 'Black Desert' folder and select Delete.

like the whole thing?? i have the face texture copy, but when i did that last time and i was missing a bunch a files..

[Ghost]

Originally posted by DadofYourMom:

Originally posted by Ghost:

Click on 'PC' then, and you should see the Documents folder. : ) Then right-click on the 'Black Desert' folder and select Delete.

like the whole thing?? i have the face texture copy, but when i did that last time and i was missing a bunch a files..

Yes, delete the whole thing. Copy the Customization folder as well, if you wish to use it in the future.

Have you deleted THAT particular folder before? I'm a bit confused. Or did you delete the entire game before?

[dadofyourmom]

Originally posted by Ghost:

Originally posted by DadofYourMom:

like the whole thing?? i have the face texture copy, but when i did that last time and i was missing a bunch a files..

Yes, delete the whole thing. Copy the Customization folder as well, if you wish to use it in the future.

Have you deleted THAT particular folder before? I'm a bit confused. Or did you delete the entire game before?

i deleted the folder, and then tried to run it then deleted the game when i twasnt running then re installed it

[Ghost]

Originally posted by DadofYourMom:

Originally posted by Ghost:

Yes, delete the whole thing. Copy the Customization folder as well, if you wish to use it in the future.

Have you deleted THAT particular folder before? I'm a bit confused. Or did you delete the entire game before?

i deleted the folder, and then tried to run it then deleted the game when i twasnt running then re installed it

Ah, I see...

Well, let me know what errors you're getting this time around.

[dadofyourmom]

Originally posted by Ghost:

Originally posted by DadofYourMom:

i deleted the folder, and then tried to run it then deleted the game when i twasnt running then re installed it

Ah, I see...

Well, let me know what errors you're getting this time around.

same problem, not responsive

[Kuu]

Originally posted by Julia:

Originally posted by Wazza:

https://blackdesert.zendesk.com/hc/en-us/requests/new

i have already done that a few times and it doesnt work, because we cant find the problem.. kinda..

Send a ticket

[dadofyourmom]

Originally posted by Wazza:

Originally posted by Julia:

i have already done that a few times and it doesnt work, because we cant find the problem.. kinda..

Send a ticket

i did, and i sent another one today

[dadofyourmom]

Originally posted by Wazza:

Originally posted by Julia:

i have already done that a few times and it doesnt work, because we cant find the problem.. kinda..

Send a ticket

thanks for the help, tbh i probubly wouldn't have been able to even figure out wha the probem was without your help :D

[Ghost]

Originally posted by Dadofyourmom:

Originally posted by Ghost:

Ah, I see...

Well, let me know what errors you're getting this time around.

same problem, not responsive

Just a black screen? No error messages?

Install "Display Driver Uninstaller" from the link below:

https://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v17082-released

Run it ONLY in Safe Mode to wipe your registry clean from old conflicting registries. Then simply reinstall your latest GPU drivers, preferably from your GPU maker's website.

The above is good to perform regardless or errors or not. But it's also able to fix some issues with BDO not starting. : )

[dadofyourmom]

Originally posted by Rainbow Dash:

would like the rig used to be detailed. the op says he's not tech savvy and from his profile he only has a few games, that all can run on toasters except maybe cs:go. i don't know how the game saves its user configurations, but perhaps op enabled stuffs in the options that their machine can't handle and now it can't even the launch either and thus the options can't be changed from in-game. if that's the issue, tweaking the config files or deleting them to be regenerated to default on a file check from steam could be solutions

ugh i just want to play tbh...

[Kuu]

Originally posted by Dadofyourmom:

ugh i just want to play tbh...

Go to Settings in your window > System > Display > Resolution > Change resolution to lowest possible.

Start up BDO