2018/03/21 My game doesnt Launch It just stays black screen then game crashes

[Bungkook stan]

it was working totally fine before the maintenance and then woke up happy cause server finally up so i can grind but this crap happens

[Bungkook stan]

PLS HELP

[Ghost]

Hi there, do the following to hopefully fix the issue you're having.

1) First Verify the Intergity of the game's files via Steam. In Steam games library, right-click the Black Desert Online game > Properties > Local Files > Verify Intergrity of Game Files.

2) Since the prolonged black screen is often caused by missing Visual C++ distributable files, download all of them from the links below, and once the downloads are complete, double-click on them to install them.

https://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x64.exe

http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe

http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x64.exe

http://download.microsoft.com/download/3/2/2/3224B87F-CFA0-4E70-BDA3-3DE650EFEBA5/vcredist_x64.exe

These files are both safe to run and install, but make sure that you download and install all of them though.

3) Delete your 'usercache' folder as well as the game's 'Cache' folder. These are perfectly safe to delete as a new set will be created that isn't going to be corrupt.

Delete the 'usercache' folder titled 'Black Desert' located in your Documents folder.
C:\Local Drive > Users > (your username) > Documents > Black Desert


Also delete the 'Cache' folder in the game's directory as well.
C:\ > Program Files (x86) > Steam > steamapps > Common > Black Desert Online > Cache

All the best!!

[Bungkook stan]

Didnt work for me

[Ghost]

Which ones did you try? And after installing the Visual C++ Redistributables, did you restart your PC?

[Bungkook stan]

YES i did everything man i restarted my pc. i downloaded three of it cause i already have the last one deleted the stuff but nothing yet

[Ghost]

Originally posted by Mafu666:

YES i did everything man i restarted my pc. i downloaded three of it cause i already have the last one deleted the stuff but nothing yet

The Visual C++ Redistributables are all from a different year, although their names are the same, make sure you download the fourth one as well and install it. Rename them if you have to. : )

Is your Black Desert Online game running with Admin privileges?

[Bungkook stan]

cause when i download and install the 4th one it says "A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine." and also yes i have tried launching it as an admin but doesnt really work

[Ghost]

Originally posted by Mafu666:

cause when i download and install the 4th one it says "A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine." and also yes i have tried launching it as an admin but doesnt really work

Ah, I see now. I misread you, sorry.

Very rarely, when the game is left running in the black screen, in such a case, after a while the game runs normal again. Have you left it on the black screen for a few minutes? Obviously not for hours, heh.

At any rate, the fix below has helped me with this issue in the past.

Clear the Steam Download Cache, right-click the Steam client in the Taskbar > Settings > Downloads > Clear Download Cache.

BTW, disable any GPU overlays, such as MSI Afterburner or Geforce Experience.

[Bungkook stan]

OMG I LOVE YOU WILL YOU MARRY ME I BEEN LOOKING FOR THE SOLUTION FOR 5 hours and its only that OMG I LOVE YOU <3

[Ghost]

Originally posted by Mafu666:

OMG I LOVE YOU WILL YOU MARRY ME I BEEN LOOKING FOR THE SOLUTION FOR 5 hours and its only that OMG I LOVE YOU <3

Hahaha! : p

Glad to help. See, this is the kind of reward I get -- a marriage proposal! : p Anyway, great to see you back in the game and all.

[Lerio]

Hello,so which solution seem to have helped him/her ? I am struggling with the same problem and can't seem to be able to fix it.Can anybody help ?

[Ghost]

Originally posted by Kiss:

Hello,so which solution seem to have helped him/her ? I am struggling with the same problem and can't seem to be able to fix it.Can anybody help ?

Hello there, I believe all of the above methods the original poster tried has helped in some way. So it could be a combination of a few or all of them. Please try out the steps I outlined above and see if they work.

Best of luck. : D

[Mojtaba]

Originally posted by Ghost:

Originally posted by Mafu666:

cause when i download and install the 4th one it says "A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine." and also yes i have tried launching it as an admin but doesnt really work

Ah, I see now. I misread you, sorry.

Very rarely, when the game is left running in the black screen, in such a case, after a while the game runs normal again. Have you left it on the black screen for a few minutes? Obviously not for hours, heh.

At any rate, the fix below has helped me with this issue in the past.

Clear the Steam Download Cache, right-click the Steam client in the Taskbar > Settings > Downloads > Clear Download Cache.

BTW, disable any GPU overlays, such as MSI Afterburner or Geforce Experience.

i have same problem.. and i did everything u said but didnt resolved :(
i left it on black screen for 40 minutes :D but still a black screen windowed with music..
i dont know what should i do ... plz help , any suggestion??

[Elli]

Originally posted by Mojtabaa:

Originally posted by Ghost:

Ah, I see now. I misread you, sorry.

Very rarely, when the game is left running in the black screen, in such a case, after a while the game runs normal again. Have you left it on the black screen for a few minutes? Obviously not for hours, heh.

At any rate, the fix below has helped me with this issue in the past.

Clear the Steam Download Cache, right-click the Steam client in the Taskbar > Settings > Downloads > Clear Download Cache.

BTW, disable any GPU overlays, such as MSI Afterburner or Geforce Experience.

i have same problem.. and i did everything u said but didnt resolved :(
i left it on black screen for 40 minutes :D but still a black screen windowed with music..
i dont know what should i do ... plz help , any suggestion??

I have the same issue.. I've played this game before and now I have this issue :/

[Frugo]

After i did all of the things you have said it still didnt works for me...ehh...