xigncode error

[Hi11Zone]

I tried running and it wont iv done everything even sent logs, removed all prgorams disabled all on screen displays and ran virus check all drivers updated, this has become a joke at this point, why do you guys use this crap tech and why can i run tera fine with xigncode but i cant play black desert can u explain that? I don't get an errors with tera..

[Ghost]

Hi there, can you post the exact nature of the XIGNCODE3 Error code, or message? Or take a screencap. Could you also list your Windows version and build please?

Right-click start, select Run and type winver to get the Windows version and build number.

[Hi11Zone]

Happens any time I load the game, and version 1803 windows 10 build 17134.81 havent been able to play in 6 days :(

[Ghost]

Thanks for posting the version and build, your Windows is very recent, so that's good in a way. Can you try running the game and then letting me know of the XIGNCODE3 error or error mesage that pops up? Take a screengrab even. I'll be better able to help you out that way. : )

[Hi11Zone]

https://ibb.co/fDYzyT XIGNCODEE3 72680

[Ghost]

Originally posted by Hi11Zone:

https://ibb.co/fDYzyT XIGNCODEE3 72680

That's not the error code for XIGNCODE3, rather it's the iteration version that's running in the background. That is the normal functionality of the program.

Can you tell me in detail what happens when you try to start the game?

[Hi11Zone]

game does not respond it stays black and then closes after few seconds.

[Ghost]

Originally posted by Hi11Zone:

game does not respond it stays black and then closes after few seconds.

Ah, alright, I see, In that case, perform all of the fixes below.

1 ) Run the game with Admin priveleges.

C:\Program Files (x86) > Steam > steamapps > common > Black Desert Online > bin64 > BlackDesert64.exe <-- right-click > Properties > Compatibility > Run this program as an Administrator


2) Delete your 'usercache' folder and the game's 'Cache' folder.

Delete the 'usercache' folder titled 'Black Desert' located in your Documents folder.
C:\Local Drive > Users > (your username) > Documents > Black Desert

Also delete the 'Cache' folder in the game's directory as well.
C:\ > Program Files (x86) > Steam > steamapps > Common > Black Desert Online > Cache


3) Clear your Steam Download Cache by right-clicking the Steam client in the Taskbar > Settings > Downloads > Clear Download Cache.


4) Download the bdo.bat file from the link below.
https://blackdesert.zendesk.com/hc/en-us/article_attachments/115004988185/bdo.bat

Place it into your Black Desert Online game directory.
C:\Program Files(x86)\Steam\SteamApps\common\Black Desert Online <--- place the bdo.bat file into this directory.

With the Steam Client running, launch the game from the bdo.bat file by double clicking it.

[Hi11Zone]

ok ill try fingers crossed~!

[Hi11Zone]

same thing but it stayed black longer

[Ghost]

Originally posted by Hi11Zone:

same thing but it stayed black longer

Give it a few minutes, it should pull through from the black screen.

If it fails to get past the black screen, then try downloading and installing Microsoft Visual C++ files below. These are safe and directly from Microsoft's servers - the game would have already installed them but sometimes they can get corrupt or go missing, thus giving you a black screen error that hangs.


https://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x64.exe

http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe

http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x64.exe

http://download.microsoft.com/download/3/2/2/3224B87F-CFA0-4E70-BDA3-3DE650EFEBA5/vcredist_x64.exe

http://download.microsoft.com/download/d/2/4/d242c3fb-da5a-4542-ad66-f9661d0a8d19/vcredist_x64.exe

http://download.microsoft.com/download/9/1/4/914851c6-9141-443b-bdb4-8bad3a57bea9/vcredist_x64.exe


Also, please try verifying the integrity of game files: in your Steam Game Library > Black Desert Online > right-click > Properties > Local Files > Verify Integrity of Game Files.

[Hi11Zone]

added u to friends so we can make process faster so i need to download all 6 links?

[Hi11Zone]

same issues black screen then it closes, also I have even tried the non steam version, ugh just want to play and iv missed out on all the daily log in rewards. So frustrating.

[Taylor]

Ayee fixed my ♥♥♥♥

[Ghost]

Originally posted by Hi11Zone:

added u to friends so we can make process faster so i need to download all 6 links?

Apologies, my friend. I had to go out as soon as I accepted your friend invite -- tried to reply tot his post with the Steam App too, but it just didn't post. : / But yes, download and install all of the files I linked you to.

Originally posted by Hi11Zone:

same issues black screen then it closes, also I have even tried the non steam version, ugh just want to play and iv missed out on all the daily log in rewards. So frustrating.

I know the frustration.... I'm sorry, my friend.

After you've installed all of the Microsoft Visual C++ Redistributables, try running the game from the bdo.bat file again. Also, verify the integrity of your game files again, as well as performing all of the fixes I posted, again.

Some people are lucky, whereby a small fix is all it takes. A very small group of people will never resolve the issue in order to play the game again, unless it's pn another PC. This frustrates me because in this day and age, something like that should NEVER be an issue, let alone the reason.

[Hi11Zone]

i just did factory reset on my laptop and re installing game... fingers crossed