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The things you buy from the market you should be able to enchant. However: If they are past the safe enchant level (+7 for weapons and +5 for armor), then your enchantment has a chance to fail. If it fails you lose your black stone and your item loses 5 durability. You also at +1 to your failstack.
I would recommend looking up and enchanting guide on Youtube. It will make more sense then.
If not, have you followed the quest until you get to the Ancient Stone Chamber (that's the quest part that unlocks enchanting on a character)
Other than that, I can't think of any reason why you wouldn't be able to select items to enchant, so if that's not it, submit a ticket with screenshots?
For Naru gear you need to use "Beginner Black Stones" which look like Round Blue Pearls.
When you first start out you will barely have enough Beginner Black Stones to do anything. Keep following the Main Quest line and those quests will reward you with more and more Beginner Black Stones. 😊
Thanks, I eventually figured that out as soon as I completed the next quest that gave me a beginner's stone, duh.
I knew it was going to be something simple like that. I tried to quick delete my post but I was obviously too late, heh.