Fail To Connect (QUIT the GAME)

[shelden176]

cannot play, login to and auto disconnected followed by "Fail to Connect" pops up. Anyone know how fix this? The Customer support did not give me any answer.

[Khaarxen]

You trying to connect to a growth server with your account being older than 30 days?

[shelden176]

Originally posted by Khaarxen:

You trying to connect to a growth server with your account being older than 30 days?

What is growth server? All I got is a fail to connect message

[Khaarxen]

Originally posted by zhen176:

Originally posted by Khaarxen:

You trying to connect to a growth server with your account being older than 30 days?

What is growth server? All I got is a fail to connect message

Have you played more than 30 days? If yes, you can't join any of the Olvia servers.

[shelden176]

Originally posted by Khaarxen:

Originally posted by zhen176:

What is growth server? All I got is a fail to connect message

Have you played more than 30 days? If yes, you can't join any of the Olvia servers.

Then which Server I can play on?

[Khaarxen]

Originally posted by zhen176:

Originally posted by Khaarxen:

Have you played more than 30 days? If yes, you can't join any of the Olvia servers.

Then which Server I can play on?

Anyone but Olvia, those are called "Growth" servers, with them having a double EXP bonus.

[shelden176]

Originally posted by Khaarxen:

Originally posted by zhen176:

Then which Server I can play on?

Anyone but Olvia, those are called "Growth" servers, with them having a double EXP bonus.

I try other server is not working for me too, saids fail to connect

[Khaarxen]

Originally posted by zhen176:

Originally posted by Khaarxen:

Anyone but Olvia, those are called "Growth" servers, with them having a double EXP bonus.

I try other server is not working for me too, saids fail to connect

Probably something with your connection then? Connecting just fine here :/

[shelden176]

Originally posted by Khaarxen:

Originally posted by zhen176:

I try other server is not working for me too, saids fail to connect

Probably something with your connection then? Connecting just fine here :/

I reset the ip and flush the dns already. Nothing wrong with my connection.

[shelden176]

Nobody? okay. I guess I should quit this game.

[Suzaku]

You could try to contact support.... Just a thought.

[shelden176]

Originally posted by Suzaku:

You could try to contact support.... Just a thought.

Im and they said is my connection problem. Funny as hell. Now they said They have ask for Dx whatever the bullcrap they need.


here is their reply


lghost4834 Today at 17:36
Fail to connect. Unable to play the game

StartupLog_201707273221.log (30 KB)
Avatar
lghost4834 Today at 17:37
ANYONE

StartupLog_201707273006.log (30 KB)
StartupLog_201707272828.log (30 KB)
Avatar
GM Creator Today at 18:36
Greetings Adventurer!

Thank you for contacting the Black Desert Online customer support regarding your issue. I am GM Creator, here to help players and ride dragons. Since the dragons are gone, I'm all yours!

Could you please send me a screenshot with the error?

Best Regards,
GM Creator
Black Desert Online Customer Support

Our knowledge base is regularly updated with current issues.
It will answer some of the most common questions and save you having to wait
for a response from a Game Master. You can access the knowledge base by
following the link below.

https://blackdesert.zendesk.com/hc/en-us

You can also follow our social media pages for news and
announcements.

https://www.facebook.com/BlackDesertOnline/

https://twitter.com/BDO_news

Avatar
lghost4834 Today at 18:49
care to explain?

20170727184756_1.jpg (300 KB)
Avatar
lghost4834 Today at 18:56
Please DO NOT give answers like is my connection issues. I double check my router and Modemn, no issues at all. I can log in and play before you guys apply the game updates for the additional server for steam.

Avatar
GM Creator Today at 18:56
Greetings Adventurer,

Looks like we're going to need to take a look at your log files. We'll also need some additional data about your PC and internet connection.

Please download and run the following program when the issue is affects your gameplay: https://blackdesert.zendesk.com/hc/en-us/article_attachments/205838589/WinMTR.exe

Put in the correct IP based off server (So use the NA if you are playing on the North American server, EU when in Europe):

NA - 209.58.130.81
EU - 81.171.14.178

Please uncheck the "resolve names" setting under the "Options" (button). Click Start with the IP in the box and let it run for a 20 minutes (with our without the game). Stop it afterwards and save file to text file and upload the results to this ticket.

For your log files: Please navigate to your installation folder and locate the folder called "Log" (it's used to be in your c:\Program Files(x86)\Black Desert Online or Steam\steamapps\common\Black Desert Online), zip up that folder and send it in. (You may use the built-in feature of the windows: right click on the folder, send to, Compressed (zipped) folder.)

Finally, if you could also please send us your DxDiag, it will help us assist you further.

Windows 10 / Windows 8.1: Right click on the Start button, Click on the Run
Windows 7: Left Click on the Start button
- Type dxdiag in the box, and then press ENTER.
- When it's finish the run, Click Save All Information.
- Save it someplace you can find it.
- Upload that file to this ticket.

I sincerely apologize for any inconvenience caused. Thank you for your cooperation while we look into this issue further,

Best Regards,

GM Creator
Black Desert Online Customer Support

Our knowledge base is regularly updated with current issues.
It will answer some of the most common questions and save you having to wait
for a response from a Game Master. You can access the knowledge base by
following the link below.

https://blackdesert.zendesk.com/hc/en-us

You can also follow our social media pages for news and
announcements.

https://www.facebook.com/BlackDesertOnline/

https://twitter.com/BDO_news

[shelden176]

I did what they ask and now wait for their excuse to cover the mess up

[Suzaku]

Dxdiag. Gives them a rundown of your system specs so they can attempt to find specific hardware that may be causing the problem.

Usually after that step, I get my problems solved. If they can't give you something today, just keep the game installed in case the current connection issue is directly caused by the most recent update, and hope that the next one or two updates end up fixing the problem.

[shelden176]

Originally posted by Suzaku:

Dxdiag. Gives them a rundown of your system specs so they can attempt to find specific hardware that may be causing the problem.

Usually after that step, I get my problems solved. If they can't give you something today, just keep the game installed in case the current connection issue is directly caused by the most recent update, and hope that the next one or two updates end up fixing the problem.

hardware issue, hahahahahahah. Are you kidding me?

I already upload what they needed already. Don't tell me i7 7700k plus two GTX 1080s from Gigabyte cannot run this game?

[Suzaku]

Your processor and gpu are just 2 small parts of a pc. There are plenty of other parts, and it only takes one of them behaving badly to cause problems.