Common Troubleshooting & FAQs

[PaperCastleGames]

Troubleshooting and common issues:

I want to rebind keyboard inputs or remap controller settings!

You can do it now!

Controller/keyboard issues, only a few keys working. Main menu unresponsive!

This issue is caused when a program called Vjoy is installed. Uninstalling it fixes the issue. More info here.

My save file was lost/corrupted/stolen/bamboozled!

You can download our library of backup save files here.

Jumping off platforms is very inconsistent, like the character is glued to the ground and can't jump off most of the time. Sometimes even glitching or phasing through platforms.

This only happens when the frame rate, or the V-sync is altered above 60 fps in anyway by other software. Make sure your graphics driver software isn't modifying Underhero in any way while running.

During testing, we found that certain AMD's settings called "Radeon Anti-Lag" and "Radeon Enhanced Sync" caused problems with V-sync and frame rate. Turning those off fixes the platforming issues.

We believe a similar problem might exist with Nvidia users.

There is square tearing, lines cutting off textures and other weird graphical issues:

This was a rare occurrence with some Nvidia users, you can try this fix here.

Resolution looks weird in fullscreen

You can try forcing a new resolution by going to the main menu, then options, and pressing F10. Here you can type your preferred resolution and aspect ratio and press enter to confirm.

Additionally, disabling full screen optimization in the .exe properties (steamapps folder), under the compatibility tab, has also has fixed these issues.

Moving platforms issues

These issues range from landing on the edge causes the character to get stuck in a falling state and easily fall off, to getting too close to the edge sometimes causes the character to land and fall rapidly, and fall off the platform.

We've been aware of these problems for the longest time. Unfortunately, we haven't found a solution after all this time (and believe us, we have tried numerous times).

Luckily it doesn't block progress, but it can make the platforming around moving platforms a bit annoying.

This is very frustrating for us, and we apologize for the inconvenience.

Frequently asked questions:

Q: On which platforms is Underhero available?

Steam
https://papercastlegames.itch.io/underhero
Gamejolt[gamejolt.com]
GOG[www.gog.com]
Nintendo Switch[www.nintendo.com]
PlayStation 4[www.playstation.com]
Xbox One[www.microsoft.com]

Q: How long is Underhero?

A: Around 12 to 14 hours for a casual play-through. A couple of hours more for 100% completion.

Q: Does it have different endings if I do this or that?

A: Underhero has one ending, regardless of what you do. Certain actions will change some dialogues in the final parts of the game, but there's an obvious warning to let you know beforehand.

Q: If I don't want to fight, why do I have to bribe enemies?

A: Every minion has an assigned position and a job. When a minion encounters another suspicious minion who is not where they're supposed to be (specially Masked Kids, as they only work in the castle), they might start asking questions and potentially reveal your identity as the new hero!

To avoid that PR disaster, you bribe them to keep them silent about your whereabouts and real motivations.

If you attack minions, they immediately realize you're a rogue minion and attack you back! The only way to make them docile again is with a bribe, as an apology and a "this didn't happen" kind of deal.

Bear in mind that some enemies don't accept bribes, including bosses. Not everything can be solved with money, kiddo!

Q: Is this inspired by the other "Under" game?

A: Nope! It is mostly inspired by Paper Mario, Mario & Luigi RPGs, Super Mario RPG, Mother 3, and Castlevania. The title comes from combining underling and hero!

Q: Can I play using previous versions of Underhero?

A: Yes you can. Go to the game's properties on the Steam client, under BETAS opt into any other previous stable version of Underhero.

Q: Why is the soundtrack not available on Steam?

A: Materia Collective is in charge of distributing the Underhero soundtrack digitally. Why it's not available on Steam is anyone's guess at this point. We haven't stopped asking about it, but no answers as of yet.

It is now!

Regardless, you can get the soundtrack on these sites instead:

Bandcamp[stijnvanwakeren.bandcamp.com]
iTunes
Spotify[open.spotify.com]
Google Play[play.google.com]
Amazon[www.amazon.fr]

Q: Is there an Underhero art book?

A: Yes, and it's completely free! Get the pdf right here.[papercastlegames.itch.io]

Q: Where can I find you guys?

A: You can chat with us in our discord server[discord.gg] or through twitter!