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Go here. Do everything in Problem A, and if that fails, Problem I, then Problem X. Post your HPL log here.
It's a log file, open it in a text manager such as Notepad, copy the contents and paste it here. Or optionally, you can upload the file itself to a place such as PasteBin, and then post the link to the PasteBin here.
Linux: .frictionalgames/Amnesia/Main/
Mac OS X: ~/Library/Application Support/Frictional Games/Amnesia/Main