Game Is Repeatedly Crashing

[MaelstromTheDemon]

It's never done this before now. It will go to a loading screen, then it'll be a blank black screen with a white block in the top right corner.

I know this isn't a PC issue because the game uses less than 10% of my CPU and my graphics card is overkill for it. But since yesterday the game has crashed 4 times, and It's getting very frustrating.

UPDATE: This thread is more than a year old and still has new comments on it, HOLY HELL.

Glad to see there are still people who want this game to work properly. You all rock. Let's hope by some offchance that SNK actually takes notice.

[TheDigitalJedi]

Opprinnelig skrevet av benfable79:

I've been able to increase the time I can play before a crash but it just seems inevitible.

Try playing in dx12. It's not perfect but I was able to complete the game.

[MaelstromTheDemon]

Opprinnelig skrevet av TheDigitalJedi:

Opprinnelig skrevet av TTV/MalMaelstrom625:

I honestly haven't booted up KOFXIV at all since KOFXV dropped. Additionally my attention has been focused elsewhere of late gamingwise. So I haven't given KOFXIV a try in some time.

Give it a whirl whenever you can. My session was very long under dx12.

Btw man, big thanks to you for bringing attention to this matter. Your replies and info helped with understanding this problem. This thread brought a collection of techs/gamers together to try and rectify an issue. That's what the community is all about.

I'm glad I could help in some capacity. I just wish I could do more, especially since SNK seem to be uninterested in rectifying the issue themselves. It's frustrating to see a Dev/Publisher focus solely on their new products while completely ignoring the issues with their old ones. Hell, Arc System Works have been on a role lately, giving rollback netcode to their older games like BlazBlue Centralfiction and even Cross Tag Battle (though they're never gonna give it to Guilty Gear Rev 2 cos they don't want Strive to get abandoned). I wish SNK would do the same, their legacy titles are worth the effort.

[Squall Leonhart]

Everyone reporting crashing is on a OEM pc, or using a MFG motherboard that integrates a-volute nahimic within their platform support suite,

Asus: Sonic Studio
Dell/Alienware: Alienware command Center
Gigabyte: Aorus utility
MSI: Dragoncenter

In some cases, the OEM is even just using a customized realtek driver package which contains or triggers the installation of the nahimic apo and its services, or modifies the nahimic services to have their own branding (Razer Kraken, EVGA Nu, etc)


The nahimic overlay provider interferes with opengl's ability to enumerate displays during renderer creation (but not if performed immediately at app start)

It also causes graphical artifacts in some cases with some opengl, and directx/UWP applications.

You can stop/disable "Nahimic service" in "Services.msc".
Add the KOF executable to the blacklist in C:\ProgramData\A-Volute\A-Volute.Nahimic\Modules\Scheduled\Configurator\BlackApps.dat
or go nuclear and purge every software that triggers the installation of nahimic from the machine.

[TheDigitalJedi]

Opprinnelig skrevet av Squall Leonhart:

Everyone reporting crashing is on a OEM pc, or using a MFG motherboard that integrates a-volute nahimic within their platform support suite,

Asus: Sonic Studio
Dell/Alienware: Alienware command Center
Gigabyte: Aorus utility
MSI: Dragoncenter

In some cases, the OEM is even just using a customized realtek driver package which contains or triggers the installation of the nahimic apo and its services.


The nahimic overlay provider interferes with opengl's ability to enumerate displays during renderer creation (but not if performed immediately at app start)

It also causes graphical artifacts in some cases with some opengl, and directx/UWP applications.

You can stop/disable "Nahimic service" in "Services.msc".
Add the KOF executable to the blacklist in C:\ProgramData\A-Volute\A-Volute.Nahimic\Modules\Scheduled\Configurator\BlackApps.dat
or go nuclear and purge every software that triggers the installation of nahimic from the machine.

Thanks a million for your knowledge and quick response fellow Guru. After so many months of e-mails, troubleshooting and frustration, we finally have relief. Many of us still enjoy KOF XIV and spent nice bucks to purchase it. It is nice to learn additional troubleshooting tactics that will help me and others in the future.

I'm happy to report the results of my latest fight session. Not a hitch or glitch. The cutscenes did not have graphical errors and no crashing.

Thanks again,

TheDigitalJedi

[/\valanche /V\aster]

I have no instances of A-Volute Nahimic on my pc. Still have the issue/

[Squall Leonhart]

Opprinnelig skrevet av Avalanche Master:

I have no instances of A-Volute Nahimic on my pc. Still have the issue/

post a redacted msinfo32 file to google drive,
Razer Kraken uses modified nahimic services, its still nahimic and has the same issues.

[/\valanche /V\aster]

Opprinnelig skrevet av Squall Leonhart:

Opprinnelig skrevet av Avalanche Master:

I have no instances of A-Volute Nahimic on my pc. Still have the issue/

post a redacted msinfo32 file to google drive,
Razer Kraken uses modified nahimic services, its still nahimic and has the same issues.

I have no idea what you mean by 'redacted msinfo32'

Opprinnelig skrevet av Squall Leonhart:

Opprinnelig skrevet av Avalanche Master:

I have no instances of A-Volute Nahimic on my pc. Still have the issue/

post a redacted msinfo32 file to google drive,
Razer Kraken uses modified nahimic services, its still nahimic and has the same issues.

here is the link for my msinfo32...

https://drive.google.com/file/d/1CwUJ1gA2oSSYlaKU4K1k4Mbsnz6Y5Yz9/view?usp=sharing

[Sebuko]

Opprinnelig skrevet av TheDigitalJedi:

Opprinnelig skrevet av benfable79:

I've been able to increase the time I can play before a crash but it just seems inevitible.

Try playing in dx12. It's not perfect but I was able to complete the game.

How to do that? -dx12 or -dx11 is not working. Shows always OpenGL in Afterburner Info.

[Sebuko]

Ok i found a solution for the crashes after Level 3 or after 20 minutes of Gameplay.

CRYSTAL DISK INFO
https://www.guru3d.com/files-details/crystaldiskinfo-download.html

This APP prevents your harddrives to spin down after some minutes, wich can brake Games.

Riva Tuner:
Turn off the OSD

The Game runs perfectly now ( even with the newest NVidia Drivers!) and even the loading times are faster between character swaps in the middle of a fight.

Optional you can try the following things:

- close Afterburner MSI / Riva Tuner
- close NVidia Experience
- close Parkcontrol

Try -DX12 in your Game (did not work for me)

Hope this will help some other people

Have fun!

[osricen]

Edited (long story short): So, I was having the same problem the OP mentions. My PC specs (which can run the game at 4K-60fps, max settings):

i7-7700HQ
GTX 1060 6Gb
32Gb of RAM
1TB SSD (where the game is installed)
G-Sync compatible monitor
Windows 10
(Everything up-to-date)

Tried the popular -dx12 and it didn't do anything for me. Visual glitch on split-screen dialogue and crashing remained.

What did work for me, though, was NOT HAVING DISCORD'S ONSCREEN OVERLAY TURNED ON. So, if you're having the same problem and you're using Discord, do that (you can still have voice calls and share screen, but NO ONSCREEN OVERLAY or it will make the game crash after a couple fights).

[GameKarasu]

Hi everyone
I'm having the same problem with the game crashing.
I've analyzed the dump file when it crashes, and I think it's a problem with the Nvidia resources, just like you.

-- Part of the dump file analysis --
TACK_COMMAND: ~6s; .ecxr ; kb
SYMBOL_NAME: nvoglv64+120cf0
MODULE_NAME: nvoglv64
IMAGE_NAME: nvoglv64.dll
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_nvoglv64.dll!Unknown

I tried switching to Radeon, and it no longer crashes.
I was able to clear the game for the first time after switching to Radeon.
The CPU is AMD Ryzen 7900X.
The GPU is AMD Radeon RX6800.

I think there are people who have submitted bug reports. I am also considering submitting a bug report and requesting improvements to the Nvidia driver as a highly likely hypothesis.
In my case, I am experiencing the same error with Nvidia Geforce GTX1070 and RTX3060. The symptoms are that some images are distorted in story mode and the game crashes.

[ANAS4FIRE]

Opprinnelig skrevet av osricen:

Edited (long story short): So, I was having the same problem the OP mentions. My PC specs (which can run the game at 4K-60fps, max settings):

i7-7700HQ
GTX 1060 6Gb
32Gb of RAM
1TB SSD (where the game is installed)
G-Sync compatible monitor
Windows 10
(Everything up-to-date)

Tried the popular -dx12 and it didn't do anything for me. Visual glitch on split-screen dialogue and crashing remained.

What did work for me, though, was NOT HAVING DISCORD'S ONSCREEN OVERLAY TURNED ON. So, if you're having the same problem and you're using Discord, do that (you can still have voice calls and share screen, but NO ONSCREEN OVERLAY or it will make the game crash after a couple fights).

Thanks, this was the problem that was causing my game to crash.