Can't load profile when opening game

[Steexe]

Is it a bug or something related to server connection?

[Chunk E. Charles]

Probably. I'm having this problem too, Devs can you help?

[฿₦฿]

Had the problem too, only solution i found so far was switching to a different pc.
Messed around with firewall, reinstalling, deleting all config and game data files in the appdata folders, used vpn to skip firewall and router rules alltogether, nothing worked. Not sure what is causing the issue.

[rizdizla]

its open beta weekend for the new version this weekend, maybe that has something to do with it

[ビョルン]

Make sure you have an IPv4 enabled internet connection. If I try to load the game with only IPv6 I get stuck at "loading profile"

[CEAsia_Athlete-0]

Hi, pls provide your error code, or is it keep loading the profile? The issues are due to connection problems to our player service or MM server.
Also, the mentioned solutions might fix the issue. Avoid IPv6 only network, check firewall blocking, reboot steam client.

[Disease]

Originally posted by CEAsia_Athlete-0:

Hi, pls provide your error code, or is it keep loading the profile? The issues are due to connection problems to our player service or MM server.
Also, the mentioned solutions might fix the issue. Avoid IPv6 only network, check firewall blocking, reboot steam client.

Error code is 0x80009300

Nevermind the VPN was the problem.

[Shorty Splinky]

same

[Shorty Splinky]

[2021-12-10 00:38:39.536] [runtime_logger] [info] **Packet** , SendHeartBeat access nullptr!!!
[2021-12-10 00:38:40.025] [runtime_logger] [info] **Packet** , get access ip list is empty

[Shorty Splinky]

i want play

[p1llowt@lk]

I found something that worked for me! I've gotten this to work a few times now, but it is inconsistent at best.

I started the game with:
- IPv4 on
- IPv6 off (Google this if you don't know how)
- And with WiFi off (I'm not on Ethernet, only on WiFi)

This gave me a new prompt when loading, titled "Platform Auth Error". I hit enter a few times.

With game still open -- alt-tabbed
- Turned WiFi on.

Alt-tabbed back into game. Hit "retry" like 5-10 times. It worked!

Sometimes! If I didn't get it to work here, then alt tabbed again and:
- IPv4 on
- IPv6 on

Alt-tabbed back into game, and "Retry" a handful of times and worked. (Sometimes).


If it STILL didn't work, I just tried ipv6 off. "Retry" a few times. Wifi off "Retry" a few times, wifi back on "Retry" a few times.


I'm no network tech, but it seems the connection state needs to be initialized sometimes with ipv6 on and sometimes with it off. And I just cycle whether my wifi is on in between those attempts. I can get it up and running within a few minutes every time with this ----- it's for sure an annoying hassle, but my laser league fun is worth it :)

See if that can help someone!