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I assume you're not currently playing on Casual Mode (since the key is not needed there)? You can find that out when loading games - there should be a text that says "(casual)" under the save game you're currently using.
I'd try dialling the in-game hint line (4468) to find out what you need to focus on next. Is the office still locked?
There shouldn't be any bugs related to the key in the game at this point or any such showstoppers (at least we haven't heard about them).
Feel free to contact us at our support e-mail support@thimbleweedpark.com if you need further help with this.