Bugs and Support

[Khatie]

Please post about bugs, issues and support requests in this thread. We will answer you as soon as we can.

If you need direct or more immediate assistance, please email us at [e-mail]. Thank you!

[LowLevel]

Originally posted by GeekGirl:

So far, no combination has worked.

Which options do you see after you select west+west+north?

[GeekGirl]

Originally posted by LowLevel:

Originally posted by GeekGirl:

So far, no combination has worked.

Which options do you see after you select west+west+north?

Go South

Examine Paintings

Look Around

I don't like text adventures, I quit.

[Kat]

Originally posted by GeekGirl:

I am stuck in the text game. No matter what options I choose, I can't get the "Say Fizzscumm" option to appear. Please help!

Hi GeekGirl,

have you used the red gel decoder on the hint book? The option to crash the game using a particular word becomes available only if you combine these two items.

[Kat]

Originally posted by MarselPrust:

Game doesn't launch. From steam just "launching" and nothing. Directly from exe file at first was error: "api-ms-win-crt-stdio-l1-1-0.dll", reinstall vcredist, now its file "0xc00007b" missing. Direct X installation not helping.

Hello MarselPrust,

sounds like the KB2999226 (Universal CRT) which is part of the Visual C++ Redistributable Package failed to install on your computer. Unfortunately, on some machines this Windows update seems to fail to install. You may need to manually install the correct Windows update (KB999226) for your OS.

The exact package you need to install differs depending on which version of Windows you are running and whether or not it is a 32bit/64bit version of Windows.

If this doesn't fix your issue, please contact us at [e-mail].

[GeekGirl]

Originally posted by Kat:

Originally posted by GeekGirl:

I am stuck in the text game. No matter what options I choose, I can't get the "Say Fizzscumm" option to appear. Please help!

Hi GeekGirl,

have you used the red gel decoder on the hint book? The option to crash the game using a particular word becomes available only if you combine these two items.

Yes, I have used the red gel decoder on the hint book, and gotten the word to crash the game. That word just never appears as an option, no matter which text choices I make.

[Kat]

Originally posted by GeekGirl:

Yes, I have used the red gel decoder on the hint book, and gotten the word to crash the game. That word just never appears as an option, no matter which text choices I make.

Not sure if I follow - if you've successfully crashed the game, the option (in the text game) must have already appeared then? The option should appear if you go west, west, and then north in the text adventure game. It's the room with the robot paintings.

What is your current game state? Have you already been further into the factory (past the robot arms)?

[GeekGirl]

Originally posted by Kat:

Originally posted by GeekGirl:

Yes, I have used the red gel decoder on the hint book, and gotten the word to crash the game. That word just never appears as an option, no matter which text choices I make.

Not sure if I follow - if you've successfully crashed the game, the option (in the text game) must have already appeared then? The option should appear if you go west, west, and then north in the text adventure game. It's the room with the robot paintings.

What is your current game state? Have you already been further into the factory (past the robot arms)?

I have not successfully crashed the game, because the option with the keyword to crash it never appears. I went West, West, then North, and am in the room with the robot paintings, but no "Say Fizzscumm" option is available.

[Kat]

Originally posted by GeekGirl:

I have not successfully crashed the game, because the option with the keyword to crash it never appears. I went West, West, then North, and am in the room with the robot paintings, but no "Say Fizzscumm" option is available.

Ah, understood. Did Delores use the red gel decoder on the hint book, or was it another character? Try it with Delores if you haven't yet...

If that doesn't work, I think we might need your save game in order to be able to troubleshoot this further. Can you please contact us at [e-mail] with brief info about your problem and what have you tried so far and we'll try our best to help you from there.

[GeekGirl]

Originally posted by Kat:

Originally posted by GeekGirl:

I have not successfully crashed the game, because the option with the keyword to crash it never appears. I went West, West, then North, and am in the room with the robot paintings, but no "Say Fizzscumm" option is available.

Ah, understood. Did Delores use the red gel decoder on the hint book, or was it another character? Try it with Delores if you haven't yet...

If that doesn't work, I think we might need your save game in order to be able to troubleshoot this further. Can you please contact us at [e-mail] with brief info about your problem and what have you tried so far and we'll try our best to help you from there.

I must have done it with another character-- I tried it with Delores, and now it's working perfectly. Thanks so much for all of your help! :-)

[Kat]

Originally posted by GeekGirl:

I must have done it with another character-- I tried it with Delores, and now it's working perfectly. Thanks so much for all of your help! :-)

Yay! Good news.

[Master_Skywalker]

Hello there! Great game! I've been enjoying it as much or even more than classic adventure games. I haven't felt that way about a game in a long time.

It's great to see all the support for this game with all the patches and all that. Are you thinking about adding more features to the game in the future? That would be great for a replay.

I want to report a typo in the Spanish translation.

The description of the office in the factory says "ofizina" instead of "oficina". The same with the key related to the object. I wonder if that's a feature.

Also when I try to speak to the other main characters using the right mouse button as a shortcut to TALK it doesn't work and I have to select the verb before talking to them.

Thanks for the wonderful experience with Thimbleweed Park!

[`ъŁaςķ_ĵaςķ´]

I can't start the game either. Short time steam tells me the game is running, 3 secs after it disappears.

[Kat]

Originally posted by Master_Criskywalker:

Hello there! Great game! I've been enjoying it as much or even more than classic adventure games. I haven't felt that way about a game in a long time.

It's great to see all the support for this game with all the patches and all that. Are you thinking about adding more features to the game in the future? That would be great for a replay.

I want to report a typo in the Spanish translation.

The description of the office in the factory says "ofizina" instead of "oficina". The same with the key related to the object. I wonder if that's a feature.

Also when I try to speak to the other main characters using the right mouse button as a shortcut to TALK it doesn't work and I have to select the verb before talking to them.

Thanks for the wonderful experience with Thimbleweed Park!

Hi Master_Criskywalker,

thanks for a nice comment! Yes, we're still actively working on the game and are also going to release some patches (mainly minor bug fixes). We've also received requests for uncensored version of the game where Ransome's speech wouldn't be beeped out; here the date of release is not set in stone yet, as we've been pretty busy with the iOS/Switch/Android ports of TWP.

As for the typo in the Spanish version, that's intentional, as there's a similar misspelling in the English version of the game ("offiss").

The "Talk to" issue (when talking to other playable characters) is known, we're most probably going to fix it in one of the upcoming patches.

[Kat]

Originally posted by `ъŁaςķ_ĵaςķ´:

I can't start the game either. Short time steam tells me the game is running, 3 secs after it disappears.

Hello ъŁaςķ_ĵaςķ,

do you get some kind of error message or does the game simply not start?

Some helpful tips regarding Steam issues can be found on our support page: https://thimbleweedpark.com/support

In case solutions such as reinstalling Steam don't resolve your problem, feel free contact to us at our support e-mail [e-mail] and we'll hopefully be able to help.

[`ъŁaςķ_ĵaςķ´]

I think it's a typical problem of windows... I think I have to solve these problems and I will solve my problem with starting twp.
thanks for anwers :-)