For anyone with *DOW 2 crash on start* Windows 10 (FIX HERE)

[NIDCLXVI]

I encountered this problem today,press play, steam says starting game, black screen, bugsplat report. I tried integrity and even reinstalling from a clean boot. Still hung on startup of Dow 2.

Assuming it needed old files as it is an old game I checked the Dirext x version and tried to get a current version from Microsoft. No dodgey 3rd party files for us, guys!

I tried using the distributables in the steamfolder but that did not resolve the issue.

I then went for a fresh copy from https://www.microsoft.com/en-us/download/confirmation.aspx?id=8109

Installing this now lets all of my DOW 2 games work again.

Hope this helps you.

NIDCLXVI

[Schwajo]

Solution that worked for me was to delete the 2 files in the root installation folder.
C:\Program Files (x86)\Steam\steamapps\common\Dawn of War 2
DivxDecoder.dll
DivxMediaLib.dll

I then searched google for those files and downloaded new / updated ones and bingo the game works. Took me a good amount of time and troubleshooting to figure this out. Good luck.

[Big Al]

I did the deleting and replacing of the 2 files and i've got the game working but the cutscenes are black but still play with audio do you have any ideas on how i can fix this.

[TheWitheredMoth]

Messaggio originale di Schwajo:

Solution that worked for me was to delete the 2 files in the root installation folder.
C:\Program Files (x86)\Steam\steamapps\common\Dawn of War 2
DivxDecoder.dll
DivxMediaLib.dll

I then searched google for those files and downloaded new / updated ones and bingo the game works. Took me a good amount of time and troubleshooting to figure this out. Good luck.

Hey man where did you download the two files? Sorry not clued up on these types of things

[Attraguss]

No dice on my end with replacing those two dlls. A friend of mine has a "functioning" install of the game, minus sound errors, and I managed to receive them from him.

That being said, my issue is likely different from everyone else here, in that it's tied to access violations & the audio itself. So take that as you will.

[Mangkukulam]

Messaggio originale di Schwajo:

Solution that worked for me was to delete the 2 files in the root installation folder.
C:\Program Files (x86)\Steam\steamapps\common\Dawn of War 2
DivxDecoder.dll
DivxMediaLib.dll

I then searched google for those files and downloaded new / updated ones and bingo the game works. Took me a good amount of time and troubleshooting to figure this out. Good luck.

This fixed the problem for me. Thank you!

[JesusGhost]

Messaggio originale di Schwajo:

Solution that worked for me was to delete the 2 files in the root installation folder.
C:\Program Files (x86)\Steam\steamapps\common\Dawn of War 2
DivxDecoder.dll
DivxMediaLib.dll

I then searched google for those files and downloaded new / updated ones and bingo the game works. Took me a good amount of time and troubleshooting to figure this out. Good luck.

Legend! This worked for me perfectly. Thanks so much

[Dreadwing]

Need help

My DOW 2 is still not working. I've followed every step posted on this thread to no avail.

Below is the warning log I got:

01:07:41.26 -- DOW2 Warnings Log --
01:07:41.26 D:\SteamLibrary\steamapps\common\Dawn of War 2\dow2.exe started at 2022-07-20 01:07
01:07:41.26 OS NT 6.2, 3974 MB Physical Memory, 456 Mb Physical Available, 3304 Mb Virtual Available
01:07:41.26 RUN OPTIONS: -logs
01:07:41.26 WORKING DIR: 'D:\SteamLibrary\steamapps\common\Dawn of War 2'
01:07:41.26 USER: 'Jules'
01:07:41.29 MOD -- Initializing mod 'DOW2', version '2.6.0', locale 'english'.
01:07:41.32 APP - Multi-threading Enabled
01:07:41.32 XTHREAD: Detected 8 core(s) with 8 hardware thread(s)
01:07:41.32 ParentalControls: Games Explorer found.
01:07:41.32 ParentalControls: Module found.
01:07:41.32 ParentalControls: Dawn of War II IGameExplorer::VerifyAccess() call succeeded (0x00000000).
01:07:41.36 ParentalControls: Dawn of War II access granted.
01:07:41.36 NetworkManager::Create - creating network manager
01:07:42.43 WorldwideLoginService::WorldwideLoginService - initializing
01:07:42.45 RLink::WorldwideLoginService::LongPoller::ThreadFunction - Entering network thread function...
01:07:42.49 WinTransport - CreateSocket exclusive broadcast socket was available.
01:07:42.49 WinTransport - CreateSocket listening for broadcasts on default port
01:07:42.54 WinTransport - Host Name: Dreadwing52, aliases: , type=AF_INET, len=4
01:07:42.54 WinTransport - Host IP Address #0: 192.168.1.5
01:07:42.54 WinTransport - Interface #0: ip:127.0.0.1, broadcast:127.0.0.1, flags=IFF_UP IFF_LOOPBACK IFF_MULTICAST
01:07:42.54 WinTransport - Interface #1: ip:192.168.1.5, broadcast:192.168.1.5, flags=IFF_UP IFF_BROADCAST IFF_MULTICAST
01:07:42.54 Transport::OpenInternal request to WINaddr:255.255.255.255:6112;
01:07:42.54 SessionManager - Peer Header Size = 15 bytes
01:07:42.54 SessionManager - Game Data overhead = 4 bytes
01:07:42.54 SessionManager - Proxy overhead = 7 bytes
01:07:42.54 RLink::ThreadFunction - Entering network thread function...
01:07:42.54 AutomatchInternal: Instantiating
01:07:42.54 MessageInternal::CreateChannel: Created channel fffffffe
01:07:42.54 MessageInternal::CreateChannel: Created channel fffffffb
01:07:42.54 MessageInternal::CreateChannel: Created channel fffffffd
01:07:42.56 NetworkManager::Create - creating network manager
01:07:42.74 SteamService: region is PH
01:07:42.75 Net::ThreadFunction - Entering network thread function...
01:07:42.86 MessageInternal::CreateChannel: Created channel 00000053
01:07:42.86 GAME -- Dawn of War 2, EXE Version: 2.6, Build 10243
01:07:43.52 Detected Device Vendor:0x8086 DeviceID:0x5917, Product:0x0017, Version:0x0014, Subversion:0x0010, Build:5038
01:07:43.69 ShaderDatabase : shader [DATA:Shaders\TERRAINOVERLAY.SHADER] specifies an undefined inputlayout terrainbasemesh.
01:07:43.71 VIDEO -- Driver Name = igdumdim32.dll Desc = Intel(R) UHD Graphics 620
01:07:43.71 VIDEO -- Driver Vendor = 0x8086 Device = 0x5917 SubSys = 0x12781025 Rev = 0x0007
01:07:43.71 VIDEO -- Driver Version Product = 0x0017 Version = 0x0014 SubVersion = 0x0010 Build = 0x13AE (5038)
01:07:43.71 VIDEO -- Driver GUID = {D7B78E66-1A57-11CF-3B60-6832BCC2DA35}
01:07:43.71 VIDEO -- No previous resultion setting found, detected resolution <1366>x<768>
01:07:57.08 VIDEO -- Detected Display Video Memory [2114 MB]
01:07:57.08 VIDEO -- 64bit OS Detected
01:07:57.08 VIDEO -- Calculating real dedicated video memory amount using Vista 64 code path
01:07:57.09 VIDEO - (DXGI) - Description: Intel(R) UHD Graphics 620
01:07:57.09 VIDEO - (DXGI) - DedicatedVideoMemory: 128
01:07:57.09 VIDEO - (DXGI) - DedicatedSystemMemory: 0
01:07:57.09 VIDEO - (DXGI) - SharedSystemMemory: 1986
01:07:57.09 VIDEO -- Dedicated Video Memory (DXGI) [2114MB]
01:07:57.09 VIDEO -- Dedicated Video Memory [2114 MB]
01:07:57.09 VIDEO -- Graphics Card Memory [2114 MB] Texture Memory Available [2094 MB].
01:07:57.09 RTREF - Creating RenderTarget <worldscene render target>
01:07:57.09 RTREF - Found Reservation
01:07:57.13 RTREF - Creating RenderTarget <depth pre-pass render target>
01:07:57.13 RTREF - Found Reservation
01:07:57.13 RTREF - Creating RenderTargetTexture worldscene render target texture
01:07:57.13 RTREF - Found RTT Reservation
01:07:57.13 RTREF - Creating RenderTargetTexture post process bright pass texture
01:07:57.13 RTREF - Found RTT Reservation
01:07:57.13 RTREF - Creating RenderTargetTexture depth pre-pass render target texture
01:07:57.13 RTREF - Found RTT Reservation
01:07:57.15 VIDEO - Using shader profile 'sm3'
01:07:57.34 SHADER -- variable [g_bPostProcessingEnabled] declared in [effectpool.shader] but not in .fx.
01:07:57.34 SHADER -- variable [g_useTerrainLightmap] declared in [effectpool.shader] but not in .fx.
01:07:57.41 SHADER -- variable [textureSize] declared in [terrain_splatongeometry.shader] but not in .fx.
01:07:57.73 VIDEO -- Texture Memory Start Device Reset: Video [2114MB] Total [2094MB] Available [2077MB] Used [17MB].
01:07:57.82 VIDEO -- Texture Memory End Device Reset: Video [2114MB] Total [2094MB] Available [2072MB] Used [22MB].
01:07:58.55 RTREF - Creating RenderTarget <shadow texture dummy>
01:07:59.89 SOUND -- FMOD System Initializing...
01:08:00.15 SOUND -- Speaker output configuration set to Stereo
01:08:00.74 SOUND -- FMOD System Initialized on device Speakers (Realtek Audio).
01:08:08.92 SessionManager::Process() - Warning - Time between calls was 7851 ms, time waiting for lock was 0 ms

Thanks for any help.

[FidelitasLex]

thank u u are a god saviour

[vulgar_monkey]

I have just picked the DoW2 bundle up and note that my game launches fine, runs on the main menu fine, can benchmark fine, and run the first mission fine UNLESS I try to change ANY settings - even just something innocuous like audio. As soon as I do this and try to apply changes, the screen blacks out (but keeps the DoW cursor) and I have to force a program closedown via task manager. If I then relaunch the game, it will crash again as soon as it finishes the splash screens and gets to menu. Revalidating the install via Steam lets me run the game normally again (until I repeat any setting changes); I assume the revalidation is reverting the settings back to default (wonder what would happen if I changed anything via a cfg file?)

Can I confirm this is the same issue the above fix is for? Most instances of this I have found elsewhere are a bit vague on specifics and just mention it 'crashing on startup'.

edit:
I should add that this is on a 5600x (6 cores), so presumably shouldnt be related to the core-count issue some ppl have.

[guardiaz]

Luego de actualizar directx, cambiar los 2 archivos sugeridos, usar compatibilidad wondows 7, seguía sin funcionar, cambie el idioma a ingles y se solucionó

[edge]

Something else to check. I am running an AMD Ryzen 9 3950X with 16 cores. It seems that when this game was developed processors did not typically have more than 8 cores. I opened the AMD Ryzen Master app and disabled 8 cores and the game started up properly. You can go into dxdiag if you do not know how many cores your processor has.

[Wayne]

This thread was quite old before the recent post, so we're locking it to prevent confusion.